13185 Views 2 Replies Latest reply: Jun 30, 2009 12:15 PM by Cathy821
Okay, I was finally able to get in touch with someone at Verizon who knew what is going on. I guessed that something had happened at Verizon or Yahoo between when this was working and when it wasn't, and I was right. Apparently, Yahoo cancelled its POP service as a portal partner with Verizon, making it impossible to people to access mail on outside POP accounts such as Outlook or Apple Mail. They said they sent out an email warning people this would happen, but I know we didn't get it. The rep explained that in order to access mail on outside applications, you have to switch to Windows Live as a portal partner (whether or not you have Mac, it still works). All you have to do on Mail is switch to incoming.verizon.net (deleting the yahoo). Use ports 110 and 25 (the defaults) instead of 110 and 587. If using a Mac, set up Windows Live by visiting http://www.verizon.net/getlivenow Then enter the primary account email address and password. It will want to download software (which won't work on a Mac), so choose custom installation and uncheck all downloads. All accounts linked to the primary will switch in about an hour. There is one caveat: all of your email on your verizon yahoo server will be deleted and WILL NOT TRANSFER OVER. Make sure to save all important emails to your computer before making the switch. To access email online, you just use Verizon webmail instead of Verizon/Yahoo mail off of the yahoo site. Hope that helps anyone with this problem!