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My G4 iBook will not play DVD's any more

it will play CD's, but not DVD's all of the sudden. It opens DVD player and tries to look at the disc, but then says it is not a supported disc format or something like that. I've tried many DVD's, including commercially produced ones; none will play.

Used to play them just fine. I think the last thing I did before having problems was trying to install some software for a memory stick that had a secure/password authenticated area. Could I have deleted something important? This is a reconditioned Mac, so I don't have the OS discs to re-install.

Thanks very much!

G4 iBook, Mac OS X (10.4.11)

Posted on Apr 28, 2009 1:03 PM

Reply
6 replies

Apr 28, 2009 11:32 PM in response to tedlyflyfisher

Short of being able to try the normal and recommended paths of
restoring the software, in case something was deleted and to also
troubleshoot the hardware, most ideas may be too shallow to do
the correct job of resolving any underlying problems the computer
may exhibit since symptoms can mirror other issues.

Routine maintenance requires you repair disk permissions once
and awhile, perhaps fairly often if installing apps and updates;
since before and after each intervention is recommended by most
users with experience; the Disk Utility (see GO in Finder, note
Utility Folder) can let you run 'repair disk permissions' and also
you can try booting in SafeBoot (hold Shift key down on startup;
and then login, and then run Disk Utility's 'repair disk permissions'
followed by a normal restart. This may help clear up user issues;
but can't fix damaged or missing system parts.

Depending on what OS X version is installed in the computer,
using a bootable OS X installer disc is even a marginal choice;
since using the wrong disc can mess up the existing OS version.
You can figure out fairly close, what OS X version your iBook
shipped with by noting the hardware specs and also comparing
them against the free information from http://mactracker.ca a
download database of considerable usefulness with most Macs.

The original restore install boot disc set the computer shipped with
has the Apple Hardware Test and other options on the Installer to
include Disk Utility and the ability to do an Archive & Install, where
you can keep your user account into while the installer puts a new
system in the computer (not a first thing to do, btw.) And there are
things the correct boot installer disc allows you to do preventively.

The optical drive lens may be partially dirty; so the drive can't read
DVDs correctly. That may be remedied by using one of the cleaner
devices which could work in a slot-load optical drive. Or, there is a
chance the optical drive may be defective and require a replacement.

If the seller has any ideas on getting a boot disc (any one could look
and hope to find these original equipment parts on eBay, etc; they
should be included with the computer, however) or has a decent cost
for troubleshooting and repair - a last resort, if not a reliable company;
these avenues could be checked into first.

Not any bootable disc will work, it has to be the correct one; either one
which the system - as shipped, was installed with and came from Apple
or one which was a full retail installer disc and was newer than the Mac.
Software such as iLife was not a part of the retail OS X disc install but
may have been included with the original computer's OS X bundle.
That is to say, Tiger 10.4.0 retail won't boot an iBook G4 which shipped
with Tiger 10.4.2, etc and the Tiger retail disc won't have iLife apps in it.

Troubleshooting the optical drive and system software, along with the
rest of the computer's hardware is recommended as a first step. To
find out what is right about the computer and go from there... And to
do that, certain basic tools such as the OS X installer is recommended.
Or take the computer to a shop where they have an authorized repair
station set up and a trained technician who knows your product well,
is the correct and non-assuming way to work on resolving this issue.

Do you have more specific machine information to identify which iBook
G4 you have? There is info in System Profiler, and also on the Mac's
case; the latter would show the as-shipped hardware configuration
while the System Profiler (see About this Mac, under Blue apple menu)
may show any changes or upgrades in hardware, as well as OS version
and applications installed in the system.

It may be possible to download just the DVD Player from Apple Support;
it would have to be the correct one for whatever OS X version you have,
or if you had a retail OS X installer plus got the Pacifist utility, you could
scavenge the DVD Player from the installer disc and only install it.

Good luck & happy computing! 🙂

edited to add more words.

Apr 29, 2009 8:50 PM in response to K Shaffer

Thanks very much for that info. I have to admit, though that when I saw your location I was a little distracted. Thoughts of salmon and fly rods swam through my head!

But back to computers...I tried repairing permissions, and it didn't seem to help.

Then I tried downloading DVD Player from Apple. However, during the installation process it says "can't be installed on your hard drive, because a newer version of the software is already installed." That's in spite of the fact that as far as I can tell I have deleted the old copy of DVD Player.

So then I found "Ultimate DVD Player" download on Apple's site. I downloaded that to give it a try. When I insert a DVD, I get the same old warning that, "Disk Insertion: The disk you inserted was not readable by this computer." However, it then starts to play the video! Which is great, except that apparently only a trial (which only works for 10 minutes before shutting down) is free.

More about this computer. Processor 1.07 GHz PowerPC G4
Memory 768 MB DDR SDRAM
OS: 10.4.11

MATSHITA CD-RW CW-8123:

Firmware Revision: CA0T
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
Burn Underrun Protection CD: Yes
Write Strategies: CD-TAO, CD-SAO, CD-Raw
Media: No

So...bottom line...at least I know there isn't a hardware failure. But I'd sure like to know what--if anything--needs to be deleted so that I can reinstall DVD Player.

p.s. wasted lots of time looking for other freeware Mac DVD players, all to no avail.

Again, thanks so much for all your good ideas. If you or others have anything else to recommend, I'd appreciate it.

Apr 30, 2009 8:00 AM in response to tedlyflyfisher

I should add that the DVD does not show up in the finder when I insert it, although I hear the drive spinning while trying to recognize the disc. If I load the drive with a CD, the finder recognizes it. And, again, I have tried numerous DVD's, including many commercially produced ones that play just fine on other computers.

Thanks again for any suggestions you may have.

Apr 30, 2009 9:28 AM in response to tedlyflyfisher

There may be plist (permissions files) and application support files specific to just the
DVD Player, and in some cases, there may be a package left from the installer which
may be in a hidden location and perhaps whose removal may be required prior to a
general re-installation of the Player.

{You can use Find from the menu drop-down selection, to see what a search from
there may tell you about locating parts of the DVD Player elsewhere in the system.
Be wary of removing things from a system this way, since restoring them may
require an Archive & Install of a new system folder, and a full update to that system.}

Is the DVD Player you downloaded per above, the same as one listed in this forum;
there is a link (have not tried it) c. 2006, to see about getting another within this page:
http://www.mac-forums.com/forums/os-x-applications-games/38052-package-contents- dvd-player-tiger.html

(The above may be a file-sharing link, and could have issues of its own. Thought
I'd tell you to be wary of that, after looking into it briefly. I did not download from it.)

General ideas on updating a basic Tiger 10.4.0 to 10.4.11 require a path of getting
the update parts, including Flash player, Java updates, & etc. If you get an install
disc you could also try repairing disk, and other steps a boot-installer allows. A
retail Tiger disc will not have iPhoto or iLife parts inside; an original install restore
disc which accompanied the computer would have apps not in the retail disc set.
http://www.applelinks.com/index.php/forums/viewthread/263/

I am not sure what kinds of existing parts of a previous DVD Player, if corrupted or
remaining from an accidental removal, may need to be removed to facilitate a new
or replacement one being installed; or how to troubleshoot only this issue directly.

If the computer did not ship with Tiger installed in it (I believe it is older than Tiger)
a retail installer disc - one that can boot the computer - may be able to help to
restore or may be new enough to do an Archive & Install, then you'd have to up-
date the OS X from whatever that installer's level was, up to 10.4.11 including all
applicable security, java, browser, and other updates necessary for 10.4.11, too.
A retail Tiger boot installer disc should be an easier find than an original iBook disc.
I think your iBook may have shipped with Panther; and the original owner may have
used an update-only disc to arrive at Tiger. Update-only discs cannot boot a Mac.

Normally I don't look into these forums this early; I have to drive an elderly relative
to medical appointments and stuff, so I've been online earlier reading news, etc.

Hopefully this helps some...
Good luck & happy computing! 🙂

edited 2x.

My G4 iBook will not play DVD's any more

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