I would like to share my story with Apple and love to have your thoughts or suggestions on any possible further steps on the following experience with apple.
I have an old MacBook pro (2007) that its logic board failed in November last year due to some issues with the graphic processor (as stated in the support article: ts2377). At that time, I called apple to see what I could do about it. The lady at applecare told me that some incorrect information and she wasn't very helpful. So I decided to buy a new one which I did already.
A few weeks ago, I thought there could be a solution to that issue so I looked online and surprisingly found that there was a free logic board replacement program running by apple for the same MBP model I have. However, the program ended after one month to my call to apple ;/ and I missed it because of that lady who had all the info about the issue but didn't help unfortunately.
I called apple again and I told them what happened insisting that they misled me to mis the opportunity to get my machine repaired. The person who I talked to was very nice and seemed very helpful on solving the problem. She provide an exception to get my logic board replaced for free with the condition of the availability of the part as the program already ended and parts may not be available.
She called apple stores in Australia, Malaysia and singapore but non of them has the part in stock. ;( and I was told there is no other option that they can help me with!
So now I ended up leaving with my old macbook pro broken because of the misleading from apple and missing the opportunity to repair my old MBP which costed me around $4000 (at that time).
I thank and appreciate any thoughts or suggestions in my case.
Cheers,
Aziz