Previous 1 2 Next 16 Replies Latest reply: May 5, 2009 5:55 PM by Carey56
Carey56 Level 1 Level 1 (0 points)
I use Outlook 07 & sbcglobal.net. Problem is emails disappear on iPhone no matter what I do on PC, even if I have not opened it. Usu. Disappear within 24hrs. What the heck?

Thanks

me, Windows XP
  • Allan Sampson Level 10 Level 10 (123,370 points)
    What is your account setting with Outlook for removing messages from the server when downloaded by Outlook?

    Are the messages that disappear on your iPhone available at the incoming mail server for the account - when checking the account's Inbox mailbox via webmail access using a browser?
  • Carey56 Level 1 Level 1 (0 points)
    Thanks for your reply Allan.

    I have my PC set so that messages are left on my server for 7 days.

    I think the answer to your 2d question is yes, but honestly I struggle to understand some of this.

    Thanks again.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    You're welcome.

    Since this is a POP account, messages downloaded with the iPhone's mail client should not disappear from the account's Inbox mailbox. Are the messages downloaded by the iPhone's mail client and then disappear from the account's Inbox mailbox, or new messages received at the incoming mail server are not downloaded by the iPhone's mail client?
  • Carey56 Level 1 Level 1 (0 points)
    Sorry Allan but I don't know how to answer your question. How can I find that info?

    Thanks
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Copied from your original post.

    Problem is emails disappear on iPhone no matter what I do on PC, even if I have not opened it.


    If emails disappear on your iPhone, does this mean new messages received at the incoming mail server are downloaded by the iPhone's mail client and then disappear from the account's Inbox mailbox with the iPhone's mail client within 24 hours after being downloaded by the iPhone's mail client?

    If not, the messages disappear from where?
  • Carey56 Level 1 Level 1 (0 points)
    When I check my Yahoo mail they are still there? Does that answer your question?

    Thanks
  • Allan Sampson Level 10 Level 10 (123,370 points)
    No.

    Sorry, but I don't know how to ask my question any more clearer or easier to understand than I already have.

    If emails disappear on your iPhone, *does this mean new messages received at the incoming mail server are downloaded by the iPhone's mail client and then disappear from the account's Inbox mailbox with the iPhone's mail client within 24 hours after being downloaded* by the iPhone's mail client?


    If not, the messages disappear from where?
  • Carey56 Level 1 Level 1 (0 points)
    Okay. I read it real slow and I will have to answer yes. Messages are in Outlook on my PC and in the In box on my iPhone. Within 24 hours, or less, they disappear from the iphone in box no matter what I have done on my PC. They do not go to the Trash folder.

    If this is not what you are asking I'm sorry. I am rather challenged with all of this. But, I do appreciate your trying to help. I may just have to get on the phone with Apple.

    Thanks
  • Allan Sampson Level 10 Level 10 (123,370 points)
    If you are accessing this account as a POP account with the iPhone's mail client, messages downloaded from the server with a POP account should not disappear from the account's Inbox mailbox unless you manually delete messages from the account's Inbox mailbox.

    On your iPhone, go to Settings > Mail, Contacts, Calendars.

    Select this account under the Accounts section at the top.

    Directly below the Account on or off selection, is POP Account Information available?

    You mentioned Yahoo earlier.

    When you added/created this account with the iPhone's mail client, did you select Yahoo Mail, or did you select Other at the bottom?

    If you selected Yahoo Mail when creating the account, this created the account as an IMAP account with the iPhone's mail client, and you are accessing the account as a POP account with the email client used on your computer for accessing the account - with Outlook 07.

    This can cause problems when accessing an account as a POP account with one email client, and as an IMAP account with another email client.
  • Carey56 Level 1 Level 1 (0 points)
    When i go into Accounts thru Mail, Contacts, Calendars under Accounts I find my eamil address and a second account, a pop.att.yahoo.com account.
    It seems that when I set my account up I went in thru Yahoo.

    Thanks
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Does this mean you have two email accounts for the same account with the iPhone's mail client?
  • Carey56 Level 1 Level 1 (0 points)
    Geez Alan. I guess so. It shows 2 accounts and both of them have "mail" under the first few letters of the account name. Should there be only one?
  • Allan Sampson Level 10 Level 10 (123,370 points)
    This is the name for the 2nd email account - pop.att.yahoo.com.

    What is the name for the 1st email account?

    Did you transfer the email account settings for your sbcglobal email account from your PC to your iPhone via the iTunes sync process? This is selected under the Info tab for your iPhone sync preferences with iTunes. Check under the Info tab for your iPhone sync preferences with iTunes if anything is selected under Email Accounts.

    If so, did you also manually create the account on your iPhone using the Yahoo account preset? After selecting Add Account, did you select Yahoo Mail at the next screen?

    If you have the same account available twice on your iPhone with the account settings for one of the accounts transferred from your computer to your iPhone via the iTunes sync process, and the other account was created manually on your iPhone using Add Account followed by selecting Yahoo Mail, this means one account is being accessed as a POP account and the other account is being accessed as an IMAP account with the iPhone's mail client, which can cause problems.

    If the same email account is available twice on your iPhone, delete the account with IMAP included with the account name.
  • Carey56 Level 1 Level 1 (0 points)
    The first account is my sbcglobal.net email address.

    I really can't remember how all this got set up. I believe when I bought the phone at the AT&T store the clerk selected Yahoo and entered my email address. I have never entered anything else.

    In iTunes under mail I find this: pop.att.yahoo.com (POP: my email adddress)

    I don't think any email account was established via an iTune sync.

    I dont' see an email account on the iphone that says anything about IMAP.

    Thanks for all your help.
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