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Katie Zoey Level 1 Level 1 (15 points)
i'm currently running on mac os10.4.11 and recently i've been facing constant freezing problems every 15mins even i'm not running any applications. I can't do my backup, neither can i search the web for solutions with my mac.

Anyone out there know what's the problem i'm facing??

ibook G4, Mac OS X (10.4.9)
  • BDAqua Level 10 Level 10 (119,780 points)
    Hi Katey;

    Have you run the extended Apple HW Test? I think yours came with separate AHT CD.

    If you don't... Here's the list and downloads for AHT...

    http://www.info.apple.com/support/aht.html

    One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for action in Safe Mode...

    PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.

    Reboot, test again.
  • Carolyn Samit Level 10 Level 10 (95,975 points)
    HI Katie,

    Is this the original 60GB drive? If so, it's important to keep track of available disk space.
    Right or control click the MacintoshHD icon on your Desktop, then click: Get Info. In the Get Info window, click the discovery triangle so it's facing down. You will see; Capacity and Available Make sure you have 10% available disk space, 15% is better. Not enough available drive space can cause issues like you are experiencing.

    Boot from your install disk.
    Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
    Go to Installer menu (Panther and earlier) or Utilities menu (Tiger and later) and launch Disk Utility.
    Select your HDD (manufacturer ID) in the left panel.
    Select First Aid in the Main panel.
    (Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)
    Click Repair Disk on the bottom right.
    If DU reports disk does not need repairs quit DU and restart.
    If DU reports errors Repair again and again until DU reports disk is repaired.

    If Disk Utility cannot repair any errors, you will need to use a disk utility like DiskWarrior or TechToolPro






    Carolyn
  • Katie Zoey Level 1 Level 1 (15 points)
    hi, thanks!! it's been of a great help actually.

    my current HD size is at 120g which I changed my HD abt 1.5years back when it crashes. i've basically done everything i could.. running disc utility, downloading antivirus, spyware and even main menu to run maintenance scripts and clearing of log files... apparently, it's just helps a little.. when i start my antivirus software, it just hangs for some reason after a while...

    i couldn't figure what's the reason behind... if it's a HD problem, it's relatively new and it seems very unlikely... the only thing i can think of is my very low ram memory i had - 640mb... i've abt 69g of free space so far and have ran all sorts of repair on disc utility so far and there's no permission to be repaired...

    only thing i tend to observe is that my mac hangs each time i access to facebook, watching dvd from vlc player... and my mac just could not stay on for more than 20mins and it just hang there.. i can't even force quite the current applications... each and every time i need to restart my mac and as always, i can't find any error messages or no permissions to repair... it just weird cos this only happen very recently out of the blue... it used to be okie before that..

    really at wit's end... only thing i can do is to call apple service centre up for assistance but since my ibook is already 5 years old, warranty is already over... if it's not gg to be a major issue, i don't think it's worth paying extra few hundred to fix it...
  • BDAqua Level 10 Level 10 (119,780 points)
    Did it do the freezing in Safe Mode?

    You won't have Airport or a few other things, but it'd be good to test it there.
  • Katie Zoey Level 1 Level 1 (15 points)
    hi carolyn,

    thanks so much.. yes i tried the techtool deluxe after i upgraded the version... n ran everything under safe mode...

    it's been helpful... the surprise thing is it doesn't hang under safe mode... yet to try running the antivirus software as the techtool is taking a great deal amount of time...
  • Katie Zoey Level 1 Level 1 (15 points)
    really, i'm so thankful that apple have such a discussion board here... it just helps ppl like me who can't get hold on what's gg on..

    well, i ran techtool delux under safe mode and the entire 2 hour scanned didn't hang my mac... results back was everything passed, nothing went wrong..

    yes, my ibook G4 is the very first batch of G4 when i first bought it.. it has no airport and bluetooth in built...

    i've yet to tried running my antivirus software under safe mode which tends to hang each time i attempted to under the normal mode... i seriously hope after i've done all these under safe mode, my OS will not hang every 15minutes under the normal mode...

    fingers XXX
  • BDAqua Level 10 Level 10 (119,780 points)
    If it only does it in Regular Boot and not in Safe Mode, then it is likely some 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.

    Also see what is in System Preferences>Other Row.

    Also look in these if they exist, some are invisible...

    /private/var/run/StartupItems
    /Library/StartupItems
    /System/Library/StartupItems
  • Carolyn Samit Level 10 Level 10 (95,975 points)
    HI Katie,

    *"when i start my antivirus software, it just hangs for some reason after a while"*

    There's at least part of the problem right there. There are no known Mac viruses.

    The anti virus software. Is this Norton by chance?

    There's no reason to run anti virus software on a Mac. But if you feel better using it, use ClamXav available here. http://www.apple.com/downloads/macosx/networking_security/clamxav.html





    Carolyn
  • Katie Zoey Level 1 Level 1 (15 points)
    thanks..

    even under the safe mode, my mac hangs after 5hrs... i've been running the antivirus software n it just hang a few minutes ago...

    i tried searching the items u listed, only under home account i can't find the start up items... wonder is this the issue.. but as i open up the folder, there's nothing there...

    i've stopped running the antivirus software as it's taxing my mac out... for 5 hrs n it hangs under safe mode...
  • Katie Zoey Level 1 Level 1 (15 points)
    yes i'm using clamxav... sad news is it hangs again even on safe mode after 5 hrs... not that discouraging but i guess its taxing my mac...
  • Carolyn Samit Level 10 Level 10 (95,975 points)
    Katie,

    Time to take the Mac in for service.




    Carolyn
  • aluska Level 1 Level 1 (0 points)
    Katie,
    I have EXACTLY the same problem... actually problems.... all of the problems you have described. This started about two months ago. Up until then my life was wonderful! My Mac is running Mac OS X (10.4.11).
    I was, also, considering the low memory space...
    I, also, thought there are no Mac viruses, but this looks like virus to me... There are funny thin lines appearing thru my desktop or appl. windows... short time after that, the computer freezes. When I see the line ,I immediately put my Mac to sleep for a second. The line goes away when I wake it up. Today I froze about 20 times!
  • Katie Zoey Level 1 Level 1 (15 points)
    Well, I finally gave AppleCare a call... what they suggest is to run a hardware test overnight... the disc that comes specifically for your mac when you first bought it...

    boot ur mac with that disc by restarting ur mac by pressing the c key till you see something on the screen... press ctrl L to enable looping, which you'll get to see "loop on" on you right bottom of the display screen... then press start on extended check... you got to leave them running overnight so it's best to do it while you're sleeping... looping enables to troubleshoot your hardware over and over again till they detect a problem... if there's a hardware issue, you'll get to see error codes on the screen, otherwise you can exit the screen by restarting your mac by pressing ctrlapplepower button...

    when you didn't see any error messages, the good news is your mac hardware is still in good condition... the problem could be the OS or other 3rd party applications... what i did is I downloaded main menu (http://www.santasw.com/)which is a powerful maintenance software available freely on the net... On main menu, under task, clean up all archived and logs, as well as remove temp files.. you might want to remove .DS_store files and cache as well.. clean up all your browser caches and history as well.. lastly you might want to go through the maintenance scripts and do the disk repair last... this basically cleans up your system esp if you had downloaded something from the net which might cause the problem or using any applications that hinder the operation of OS.. restart your mac after you've done this... you might have to repeat this for several times.. i basically do it everytime after i surf the net and each time i log on...

    after you've done all these and the freezing issue comes back again, the only option left is to reinstall the OS... but before you do anything of the above, it's best (if you could) back up all your impt data and doc... certain items such as your music and movies which can be very huge can be retrieve using the software senuti (http://www.fadingred.com/senuti/)if you have everything on your ipod

    well, my mac is okie now without reinstalling the OS... i've just watched grey's anatomy n desperate housewives for over 5 hrs without freezing using VLC player... my suspect is the version of VLC player i'm using previously that's causing the problem 'cos it just keeps hanging every 15 minutes i'm watching the show... i downloaded the latest version and now it seems okie now... it's been 2 days and it's working fine without freezing even i put my mac to sleep for a while... however, i'll still have to KIV after doing all those... it's taking me 3-4 days figuring out what i can do to get this freezing issue resolve.. if it comes back again, i guess i'd have to reinstall the OS...

    i hope this can help you to resolve the issue you've been facing... thumb of rule, if hardware doesn't fail, we can always reinstall the OS if we can't troubleshoot what's causing the problem... i know reinstalling the OS can be frustrating and time consuming... that's y i'm basically doing my mac for the past 4 days...
  • TexasG4MacUser Level 1 Level 1 (0 points)
    I am also having a problem with 10.4.11 since upgrading. I cannot save files in Adobe CS2 applications; the Finder freezes when looking for info on a hard drive and Firefox closes unexpectedly.

    I ran Apple Disk Utilities, fixed the permissions and the hard drive.

    Does anyone have a suggestion on how to fix this problem with 10.4.11?
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