Cannot open itunes store

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Level 1

0 points

Cannot open itunes store

I been racking my brain trying to figure this out. I cannot access the itunes store when i open itunes. I tried remove/install itunes, upgrade service pack 3 for XP, enabling ports, deleting cookies and nothing. Last I contacted my ISP and they are helpless. any ideas?

HP, Windows XP

Posted on May 4, 2009 11:27 PM

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Answer 1

r.cloud

Level 3

815 points

May 4, 2009 11:44 PM in response to nuggetjoe

What error message are you getting?
What version of iTunes are you running?
Are you running a firewall/Internet security?
Here are some generic articles in regard to not being able to connect to the iTunes store can't do much more without more information
http://support.apple.com/kb/TS1368
http://support.apple.com/kb/TS1424
http://support.apple.com/kb/TS1470
http://docs.info.apple.com/article.html?path=iTunesWin/8.0/en/15485.html
http://support.apple.com/kb/TS1379
http://support.apple.com/kb/HT1527

Sorry i know there's a lot but i'm trying to cover all bases.
Also it might already be set up but it's also worth in IE going to Tools>Internet Options>connections>Lan Settings>"Automatically detect setting"

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Answer 2

May 5, 2009 9:07 PM in response to r.cloud

On mine i can connect to the store but it takes 20 min even though i have a superfast internet connection. It never times out.

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Answer 3

Jul 12, 2009 10:01 AM in response to nuggetjoe

I have tried everything. I have the newest version of iTunes. I have uninstalled everything related to iTunes and reinstalled. I have even cleared my Dhcp and Dns and reset it. I have checked the firewall and the connection. It simply will not connect to the iTunes Store/server. I don't know what to do. I have an iPhone 3G with the newest firmware of 3.0. It was working fine before I did that last update. Now, nothing. It will not connect. I am ok for now, but what about when they do another update? I won't be able to. This is crazy!! Someone help me.

-gg

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