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PipfromSussex Level 1 Level 1 (0 points)
When the Canon iP5200 printer is connected to my Macbook via USB printing is fine, but via wireless LAN any print commands come up with 'Print error 300'. The printer is visible on the network but does not seem to connect. HP laptop is working OK so it is not the router. None of the options posted seem to be accessible such as Time Capsule > Manual Setup. Any ideas?

Macbook Pro, Mac OS X (10.5.6)
  • PAHU Level 6 Level 6 (15,485 points)
    Hi there,

    When you connect the iP5200 to a wireless router, you cannot use the Canon made driver. This is due to limitations with the Canon driver - it can only work on direct USB connections (or when connected to an Airport router due to the way in which it has been designed).

    So you will need to use the Gutenprint driver set. Version 5.1.3 is included with Leopard, but I am not sure if the iP5200 was a supported model with this version. So, if you downloaded any version later than 5.1.7, you will get the iP5200 as a supported model.

    With the Gutenprint driver installed, after finding the printer in the browser view, you can change the Print Using menu to 'Select a driver to use' and type 5200. This will short-list your view to the iP5200 Gutenprint driver, which you can select.

    HTH

    PaHu
  • PipfromSussex Level 1 Level 1 (0 points)
    I have downloaded the latest version and installed the driver which works when the printer is connected via USB, but it still will not print via the wireless router, it says it is offline.
  • PAHU Level 6 Level 6 (15,485 points)
    For the printer queue to show offline, the driver software is unable to communicate with the printer. A disconnected or turned-off printer would cause this, and so would an incorrect network connection.

    Can you explain the steps you took to add the printer.

    Could you also inform us what brand and model of wireless router you have.

    PaHu
  • PipfromSussex Level 1 Level 1 (0 points)
    I installed the gutenprint software, but at first I couldn't add the new driver, so I removed the Canon Utilility, uninstalled Gutenprint so I'd be sure to clear the version loaded with the MAC and reinstalled the new Gutenprint version. Then the driver loased fine and I can see the printer on the network. I can print via USB and I can even check the printer through the wireless connection, and it will print a test page, but will not print an e-mail or webpage. In the info box it shows printer url:/usb/ etc so it gives a bit of a clue that it is not picking it up from the network.
  • PipfromSussex Level 1 Level 1 (0 points)
    Forgot to add I use a Cisco Router a Linksys + ADSL2 N.
  • PAHU Level 6 Level 6 (15,485 points)
    Reading your post it sounds like you have only added the printer queue for the printer when it is connected via USB. If you move the printer to another location, such as the USB port of the router, then you will need to add another printer queue - this time for the network connected printer. You cannot use the existing queue that was for the USB connection.

    You may need to add the network printer queue using the IP options rather than finding the printer via the Default view. Check your documentation for connecting via the network to the USB port.

    PaHu
  • PipfromSussex Level 1 Level 1 (0 points)
    Unfortunately there is no USB port on the Lynksys WAG160-N. I have tried using the printer IP address rather than selecting automatically but that is still no go. Good news is I no longer see 'printer error 300' in print queue, but instead 'printer is off line'. Using the Canon Network Tool it confirms the ip5200R is connected to LAN. When I update/change the settings it confirms the printer is connected.
  • PAHU Level 6 Level 6 (15,485 points)
    This is the first time you have mentioned that you have an iP5200R. Previously you have stated it is an iP5200. The 'R' at the end indicates this machine has built-in wireless support, so you don't need to use USB - it can connect directly to your wireless network.

    Since the Canon Network Utility shows the printer is connected to your network, then you can add the printer queue again - but this time by selecting More Printers > Canon IJ Network. This will open the Canon utility and you should see the iP5200R, with its network address in brackets. When you select the printer name, the Print Using menu should automatically change to Canon IJ Printer, and at this stage you can click the Add button to complete the setup.

    PaHu
  • PipfromSussex Level 1 Level 1 (0 points)
    I didn't mention it was an iP5200R as I connected it to a port on the router, i thought that would be better. I have done as you suggested and set-up the wireless connection. I have used canon Utility and confirmed connection/performance as good. However I am still unable to print. Printer queue shows the printer as off line. In info it is the gutenprint driver but still shows URL: usb/canon etc. Should I be using a specific IP address in the wireless configuration, or obtain automatically. Is using the MAC address better?

    Thanks for your time.
  • PAHU Level 6 Level 6 (15,485 points)
    The URL showing USB would indicate it is the previous local queue, for when you have the printer connected directly to the Mac via USB.

    You will have to add the printer queue again, but this time you need to select More Printer > Canon IJ Network. The iP5200R should appear in the list (with its MAC address also displayed). Select the iP5200R and ensure the Print Using changes to Canon IJ Printer. You don't need to select a Gutenprint driver for this type of connection.

    After you add the printer, open Print & Fax and select the new queue in the list. Now click Options and Supplies. Under the General tab, the URL entry should show something like the following.

    bjnp://Canon:iP5200R/00.00.85.xx.xx.xx

    Once you have the URL looking like above, you should be able to print to the machine via wireless.

    PaHu
  • PipfromSussex Level 1 Level 1 (0 points)
    It makes sense and I removed the (usb) printer from the utility, but whilst I can establish the wireless connection using Canon Network Tool, there is no printer visible in the printer queue. The only way I can get the Canon printer to show in printer preferences, is if I connect the printer via the USB port.
    I cannot see the Canon IJ Network at all.
    Just confirm where I am selecting More Printer from, as + in printer preferences does not bring it up, and it does not show in the print queue.
  • PAHU Level 6 Level 6 (15,485 points)
    When you select to add a printer (via the +), you should see several icons in the Add Printer toolbar, such as Default, Fax, IP, Windows and More Printers. If you cannot see these icons then you may have the toolbar hidden. In this case click the oval shaped button at the top right hand corner of this Add Printer window to display the icons.

    With the icons displayed, click on More Printers. This will make another window appear with a drop-down menu. Click the menu to display Canon IJ Network (it may be showing by default). With the menu set to Canon IJ Network the iP5200R should be visible.

    If you do not see Canon IJ Network in this menu, then the utility may have been removed. In this case, you can download it and install. Here's a link to the utility on the Canon Australia web site.

    http://support-au.canon.com.au/contents/AU/EN/0200019301.html

    Once you install this software you should have Canon IJ Network appear in the More Printers menu.

    PaHu
  • PipfromSussex Level 1 Level 1 (0 points)
    Thank you so much for your patience and help. I've now resolved the problem by downloading the OS X software from Canon UK.

    I can't thank you enough it's been frustrating but I've learned a lot!
  • PAHU Level 6 Level 6 (15,485 points)
    Great to read you got it working and thank you for the points.

    Could you just confirm for me, the OS X software you downloaded from Canon UK, was that the Canon IJ Network utility? I keep a local record of all my subscriptions for future issues so I just want to make sure that's what you meant.

    PaHu
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