"Safari cannot download this file" when I tried dl a .mobileconfig file

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"Safari cannot download this file" when I tried dl a .mobileconfig file

Hi,

I have been asked to research deployment of configuration to Ipod touch to determine if our clients will be able to use these devices on our secure network. According to the Enterprise Deployment Guide I should be able to send the Ipod Touch a .mobileconfig file:( http://manuals.info.apple.com/enUS/Enterprise_DeploymentGuide.pdf)

But I'm getting the message "Safari cannot download this file" when I try to download the .mobileconfig file from our internal http portal.

Any advice you have would be much appreciated. Thank you,

M

HP Compaq nc4400, Windows Vista, Ipod Touch

Posted on May 8, 2009 10:22 AM

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Answer 1

Jason L

Community Specialist

May 11, 2009 10:34 AM in response to MitchsAdam

Hi M,

There may be an issue with the website or the file, try emailing the profile to an account setup on the iPod touch.

If the issue persists, try resetting or restoring the iPod touch.
You can reset the iPod by holding the Home and Sleep/Wake buttons until you see the Apple logo as described here: http://docs.info.apple.com/article.html?artnum=305743
This article: http://support.apple.com/kb/HT1414 will walk you through the restore process.

Message was edited by: Jason L

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Answer 2

MitchsAdam Author

Level 1

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May 11, 2009 3:56 AM in response to Jason L

Thanks Jason,

I'll try those two suggestions.

A point of clarity, it is an iPod Touch that I am working with. Would that affect your recommendation?

M

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Answer 3

May 11, 2009 4:01 AM in response to MitchsAdam

no, he meant the iPod. the ipod touch software is referred to as the iPhone OS, so you may often find that people will refer to the iPhone when they mean the iPod touch.

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