5 Replies Latest reply: May 15, 2009 5:38 AM by Robert-KU
cytokine Level 1 (0 points)
Hey guys, for some reason my mail app on my iphone is showing a "negative 1" even though there is no mail. I deleted the account, re-entered all the information and it is still there. Also, when a new mail arrives it goes back to 0 (or no notification), once I delete that it goes back to -1. What's wrong? I have no clue what to do! Any help would be appreciated! Thanks

MacBook, Mac OS X (10.5.6), iphone
  • Robert-KU Level 1 (0 points)
    Same problem here.

    I have three accounts on my iPhone. 1 GMail, 1 IMAP and 1 MS Exchange. After I disabled the GMail account the IMAP account showed a negative new-emails badge. ( image: http://img19.imageshack.us/img19/3136/img0001boy.png )

    I tried deleting the account and recreating it on the iPhone, but it didn't help. Also tried to re-enable the GMail account, also didn't help.

    After I disabled the GMail account I watched some TED seminars using the TED application, which during one of these video's completely locked up the iPhone. I force-shut down the iPhone, started it back up again (took longer than normal). After the reboot the iPhone was showing erratic behavior (contacts would quit when pushing certain buttons, etc).

    A few reboots later the erratic behaviour was gone, but I instead was left with the -2 email badge.

    Hopefully this elaborate description of the events that took place will help someone locate the problem.

    - Robert
  • paulcb Level 6 (19,110 points)
    Try resetting your iPhone by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
  • Robert-KU Level 1 (0 points)
    Didn't help
  • paulcb Level 6 (19,110 points)
    The next troubleshooting step is to restore. See p. 141 of the manual... http://manuals.info.apple.com/enUS/iPhone_UserGuide.pdf
  • Robert-KU Level 1 (0 points)
    That did the trick! Thanks!

    I was afraid it would be a lot of work to restore the iPhone, but it was no hassle at al