Illustrator CS3 keeps crashing with a KERN_PROTECTION_FAILURE at 0x00000000

Am running Illustrator CS3. I can open it with no problems but then any time from about 5 minutes to approx an hour it will crash. I have copied the report from the error below. Any help on this would be appreciated as I use this for my work and have only recently moved onto an apple. I have copied to thread 14 which crashed.

Process: Adobe Illustrator [1176]
Path: /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 13.0.0 (13.0.0)
Code Type: X86 (Native)
Parent Process: launchd [65]

Date/Time: 2009-05-09 10:42:53.088 +0100
OS Version: Mac OS X 10.5.6 (9G55)
Report Version: 6

Exception Type: EXC BADACCESS (SIGBUS)
Exception Codes: KERN PROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 14

Thread 0:
0 libSystem.B.dylib 0x901861c6 mach msgtrap + 10
1 libSystem.B.dylib 0x9018d9bc mach_msg + 72
2 libSystem.B.dylib 0x901ac438 libinfoDSmig_Query + 222
3 libSystem.B.dylib 0x901ac153 LI_DSLookupQuery + 353
4 libSystem.B.dylib 0x901ccc4a ds_gethostbyname + 218
5 libSystem.B.dylib 0x901cc899 gethostbynameerrno + 156
6 libSystem.B.dylib 0x901cc7b8 gethostbyname + 42
7 com.apple.urlaccess 0x3409805a Security::IPPlusPlus::NamedHost::NamedHost(char const*) + 108
8 com.apple.urlaccess 0x3409814b Security::IPPlusPlus::Host::Host(char const*) + 103
9 com.apple.urlaccess 0x3406aa83 OpaqueURLReference::open(FSSpec*, unsigned long, long ( )(void, unsigned long, URLCallbackInfo*), unsigned long, void*) + 403
10 com.apple.urlaccess 0x3405cb95 priv_URLOpen + 309
11 ...rator.plugins.WelcomeScreen 0x3056172a PluginMain + 35082
12 ...rator.plugins.WelcomeScreen 0x3055e1d6 PluginMain + 21430
13 ...rator.plugins.WelcomeScreen 0x3055f5f8 PluginMain + 26584
14 com.adobe.coretech.adm 0x2c03f223 0x2c036000 + 37411
15 com.adobe.coretech.adm 0x2c046333 0x2c036000 + 66355
16 com.adobe.coretech.adm 0x2c04da54 0x2c036000 + 96852
17 ...rator.plugins.WelcomeScreen 0x3055d4cc PluginMain + 18092
18 ...rator.plugins.WelcomeScreen 0x305613b5 PluginMain + 34197
19 ...rator.plugins.WelcomeScreen 0x3055a049 PluginMain + 4649
20 ...rator.plugins.WelcomeScreen 0x30558fc6 PluginMain + 422
21 com.adobe.illustrator 0x00657cf7 0x1000 + 6647031
22 com.adobe.illustrator 0x006426d2 0x1000 + 6559442
23 com.adobe.illustrator 0x00535b55 0x1000 + 5458773
24 com.adobe.illustrator 0x001522dd 0x1000 + 1381085
25 com.adobe.illustrator 0x0044d5c4 0x1000 + 4507076
26 com.adobe.illustrator 0x00158241 0x1000 + 1405505
27 com.adobe.illustrator 0x000a09ca 0x1000 + 653770
28 com.adobe.illustrator 0x000d23b3 0x1000 + 857011
29 com.adobe.illustrator 0x0010695a 0x1000 + 1071450
30 com.adobe.illustrator 0x0007c815 0x1000 + 505877
31 com.apple.HIToolbox 0x957e0143 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
32 com.apple.HIToolbox 0x957df57d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
33 com.apple.HIToolbox 0x957df3e2 SendEventToEventTargetWithOptions + 58
34 com.apple.HIToolbox 0x9580dd54 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
35 com.apple.HIToolbox 0x957e04fc DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
36 com.apple.HIToolbox 0x957df57d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
37 com.apple.HIToolbox 0x957fbed2 SendEventToEventTarget + 52
38 com.apple.HIToolbox 0x95868b80 ToolboxEventDispatcher + 86
39 com.apple.HIToolbox 0x958653da RunApplicationEventLoop + 222
40 com.adobe.illustrator 0x0007c987 0x1000 + 506247
41 com.adobe.illustrator 0x000d2537 0x1000 + 857399
42 com.adobe.illustrator 0x0009dfb2 0x1000 + 642994
43 com.adobe.illustrator 0x00003902 0x1000 + 10498
44 com.adobe.illustrator 0x00003829 0x1000 + 10281

Thread 1:
0 libSystem.B.dylib 0x901861c6 mach msgtrap + 10
1 libSystem.B.dylib 0x9018d9bc mach_msg + 72
2 ...ple.CoreServices.CarbonCore 0x963244db TS exception_listenerthread + 155
3 libSystem.B.dylib 0x901b7095 pthreadstart + 321
4 libSystem.B.dylib 0x901b6f52 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x90186226 semaphore timedwait_signaltrap + 10
1 libSystem.B.dylib 0x901b81ef pthread_condwait + 1244
2 libSystem.B.dylib 0x901b9a73 pthread cond_timedwait_relativenp + 47
3 com.apple.Foundation 0x93c4075c -[NSCondition waitUntilDate:] + 236
4 com.apple.Foundation 0x93c40570 -[NSConditionLock lockWhenCondition:beforeDate:] + 144
5 com.apple.Foundation 0x93c404d5 -[NSConditionLock lockWhenCondition:] + 69
6 com.adobe.illustrator 0x00906805 0x1000 + 9459717
7 com.adobe.illustrator 0x008b6409 0x1000 + 9131017
8 com.adobe.illustrator 0x00906260 0x1000 + 9458272
9 com.apple.Foundation 0x93bfa7ed -[NSThread main] + 45
10 com.apple.Foundation 0x93bfa394 _NSThread__main_ + 308
11 libSystem.B.dylib 0x901b7095 pthreadstart + 321
12 libSystem.B.dylib 0x901b6f52 thread_start + 34

Thread 3:
0 libSystem.B.dylib 0x9018d3ae _semwaitsignal + 10
1 libSystem.B.dylib 0x901b7d0d pthread condwait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x96347ecf TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x96326da6 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x96347b4c MPWaitOnQueue + 208
5 AdobeACE 0x0134c8e3 0x131c000 + 198883
6 AdobeACE 0x0134c111 0x131c000 + 196881
7 ...ple.CoreServices.CarbonCore 0x963460a3 PrivateMPEntryPoint + 56
8 libSystem.B.dylib 0x901b7095 pthreadstart + 321
9 libSystem.B.dylib 0x901b6f52 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x9018d3ae _semwaitsignal + 10
1 libSystem.B.dylib 0x901b7d0d pthread condwait$UNIX2003 + 73
2 com.apple.ColorSync 0x92e0545c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x92e17d8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x901b7095 pthreadstart + 321
5 libSystem.B.dylib 0x901b6f52 thread_start + 34

Thread 5:
0 libSystem.B.dylib 0x901862e6 mach waituntil + 10
1 libSystem.B.dylib 0x901fd3ad nanosleep + 314
2 ...or.plugins.Save For Web(AI) 0x2d95d2a3 PowerPlug::Initializer::ReloadInitializers() + 141067
3 ...or.plugins.Save For Web(AI) 0x2d94d6b5 PowerPlug::Initializer::ReloadInitializers() + 76573
4 ...or.plugins.Save For Web(AI) 0x2d95d38d PowerPlug::Initializer::ReloadInitializers() + 141301
5 libSystem.B.dylib 0x901b7095 pthreadstart + 321
6 libSystem.B.dylib 0x901b6f52 thread_start + 34

Thread 6:
0 libSystem.B.dylib 0x901861c6 mach msgtrap + 10
1 libSystem.B.dylib 0x9018d9bc mach_msg + 72
2 ...ia.Flash Player.authplaylib 0x37c01e83 ExternalPlayer_Initialize + 292947
3 libSystem.B.dylib 0x901b7095 pthreadstart + 321
4 libSystem.B.dylib 0x901b6f52 thread_start + 34

Thread 7:
0 libSystem.B.dylib 0x901862e6 mach waituntil + 10
1 libSystem.B.dylib 0x901fd3ad nanosleep + 314
2 ...r.plugins.Scripting Support 0x2c6e7db7 PluginMain + 377533
3 ...r.plugins.Scripting Support 0x2c6eab81 PluginMain + 389255
4 ...r.plugins.Scripting Support 0x2c6e7ea1 PluginMain + 377767
5 libSystem.B.dylib 0x901b7095 pthreadstart + 321
6 libSystem.B.dylib 0x901b6f52 thread_start + 34

Thread 8:
0 libSystem.B.dylib 0x901861c6 mach msgtrap + 10
1 libSystem.B.dylib 0x9018d9bc mach_msg + 72
2 com.apple.CoreFoundation 0x968550ae CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x96855d34 CFRunLoopRun + 84
4 com.apple.DesktopServices 0x90b23ef3 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 123
5 ...ple.CoreServices.CarbonCore 0x963460a3 PrivateMPEntryPoint + 56
6 libSystem.B.dylib 0x901b7095 pthreadstart + 321
7 libSystem.B.dylib 0x901b6f52 thread_start + 34

Thread 9:
0 libSystem.B.dylib 0x901861c6 mach msgtrap + 10
1 libSystem.B.dylib 0x9018d9bc mach_msg + 72
2 com.apple.CoreFoundation 0x968550ae CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x96855d34 CFRunLoopRun + 84
4 com.apple.DesktopServices 0x90b2406c TFSEventsNotificationTask::FSEventsNotificationTaskProc(void*) + 216
5 ...ple.CoreServices.CarbonCore 0x963460a3 PrivateMPEntryPoint + 56
6 libSystem.B.dylib 0x901b7095 pthreadstart + 321
7 libSystem.B.dylib 0x901b6f52 thread_start + 34

Thread 10:
0 libSystem.B.dylib 0x9018d3ae _semwaitsignal + 10
1 libSystem.B.dylib 0x901b7d0d pthread condwait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x96347ecf TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x96326da6 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x96347b4c MPWaitOnQueue + 208
5 com.apple.DesktopServices 0x90b2f02a TNodeSyncTask::SyncTaskProc(void*) + 84
6 ...ple.CoreServices.CarbonCore 0x963460a3 PrivateMPEntryPoint + 56
7 libSystem.B.dylib 0x901b7095 pthreadstart + 321
8 libSystem.B.dylib 0x901b6f52 thread_start + 34

Thread 11:
0 libSystem.B.dylib 0x901b6906 kevent + 10
1 libSystem.B.dylib 0x901b7095 pthreadstart + 321
2 libSystem.B.dylib 0x901b6f52 thread_start + 34

Thread 12:
0 libSystem.B.dylib 0x901d56f2 select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x901b7095 pthreadstart + 321
2 libSystem.B.dylib 0x901b6f52 thread_start + 34

Thread 13:
0 libSystem.B.dylib 0x90186226 semaphore timedwait_signaltrap + 10
1 libSystem.B.dylib 0x901b81ef pthread_condwait + 1244
2 libSystem.B.dylib 0x901b9a73 pthread cond_timedwait_relativenp + 47
3 ...ple.CoreServices.CarbonCore 0x96326dd2 TSWaitOnConditionTimedRelative + 246
4 ...ple.CoreServices.CarbonCore 0x96347b4c MPWaitOnQueue + 208
5 com.apple.DesktopServices 0x90b30f74 TFolderSizeTask::FolderSizeTaskProc(void*) + 104
6 ...ple.CoreServices.CarbonCore 0x963460a3 PrivateMPEntryPoint + 56
7 libSystem.B.dylib 0x901b7095 pthreadstart + 321
8 libSystem.B.dylib 0x901b6f52 thread_start + 34

Thread 14 Crashed:
0 com.adobe.illustrator 0x004a88a3 0x1000 + 4880547
1 com.apple.urlaccess 0x340957ae Security::Debug::Target::terminator() + 48
2 libstdc++.6.dylib 0x9506d10c _gxx_personalityv0 + 1108
3 libstdc++.6.dylib 0x9506d06c _gxx_personalityv0 + 948
4 libgcc_s.1.dylib 0x90a795ee UnwindBacktrace + 270
5 libgcc_s.1.dylib 0x90a79a20 UnwindResume + 112
6 com.adobe.versioncue 0x2bb43504 vcfoundation::system::PosixError::ToString(int) + 0
7 com.adobe.versioncue 0x2bb35895 vcfoundation::net::Bsd::SetSockOpt(int, int, int, void const*, int) + 175
8 com.adobe.versioncue 0x2bba27da vcfoundation::io::BSDNamedPipe::SetTimeout(double) + 106
9 com.adobe.versioncue 0x2bba363f vcfoundation::ncomm::NCService::Timeout::~Timeout() + 39
10 com.adobe.versioncue 0x2bb3a2bf vcfoundation::ncomm::NCService::TransAct(vcfoundation::IVCType*, double) + 149
11 com.adobe.versioncue 0x2bba3b12 vcfoundation::ncomm::NCRequest::Execute() + 54
12 com.adobe.versioncue 0x2bb989f0 vcfoundation::versioncue::AssetService::MakeThumbnail(vcfoundation::data::IVCSt ring*, int) + 208
13 com.adobe.versioncue 0x2bb11e42 adobe::q::QCFactoryASDataRequest::Execute() + 90
14 com.adobe.versioncue 0x2b861d56 adobe::q::QCFactory::FactoryThreadTopLevel() + 254
15 com.adobe.versioncue 0x2bb6e59b boost:: bi::bind_t<boost::bi::unspecified, boost::_mfi::mf0<void, adobe::q::QCFactory>, boost:: bi::list1<boost::bi::value<adobe::q::QCFactory*> > >::operator()() + 43
16 com.adobe.versioncue 0x2bb20e20 thread_proxy + 108
17 libSystem.B.dylib 0x901b7095 pthreadstart + 321
18 libSystem.B.dylib 0x901b6f52 thread_start + 34

Imac, Mac OS X (10.5.6)

Posted on May 10, 2009 2:43 AM

Reply
1 reply

May 10, 2009 6:00 AM in response to ingriddesigns

Hiya,
welcome to discussions and to the apple world. Have you tried to update to V.13.0.2?
http://www.adobe.com/support/downloads/product.jsp?product=27&platform=Macintosh

🙂

NB: Not sure if 13.0.1 fixes it or if you need 13.0.2. But try to install it, launch illustrator and see if you have the same issues.
Also, Versioncue could cause an issue (as demonstrated in thread 14). I'd recommend to use the Adobe Auto updater to update your entire suite

Message was edited by: Alexandre

NB2: sometimes, disk permissions may be an issue, too. Run disk utility (especially before updating any Apple software http://support.apple.com/kb/HT1452 )

Message was edited by: Alexandre

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Illustrator CS3 keeps crashing with a KERN_PROTECTION_FAILURE at 0x00000000

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