12 Replies Latest reply: May 11, 2009 11:17 AM by budman2345
JustinHix Level 1 Level 1 (10 points)
Ok I am away from home and I can not use the method of using itunes to fix and stuck app installing on the phone. How can I get rid of it? It is draining my battery. Its been doing it for a couple hours now. I have tried airplane mode, restart, soft reset, airplane mode with restart, airplane mode with soft reset.. everything I can not get it to stop.

Windows XP
  • paulcb Level 6 Level 6 (19,090 points)
    1. Open the app and force quit by holding the home button until the app exits.
    2. Press and hold the icon until the app wiggles. Press the x to delete.

    Did you reset like this... press the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
  • JustinHix Level 1 Level 1 (10 points)
    +1. Open the app and force quit by holding the home button until the app exits.+
    +2. Press and hold the icon until the app wiggles. Press the x to delete.+

    I can't open it.. its trying to install it.



    +Did you reset like this... press the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.+

    Yes I have done that reset.

    Message was edited by: JustinHix
  • paulcb Level 6 Level 6 (19,090 points)
    Sorry, I misread you post. Can you press the icon to pause it? That was a feature added a few updates ago.

    Do yo have data access, i.e. can you access iTunes? If so, you might try downloading it again.
  • JustinHix Level 1 Level 1 (10 points)
    I've tried the pause thing it won't do it for some reason. I tried opening itunes and downloading it again but it won't do it. It just says it is installed.
  • paulcb Level 6 Level 6 (19,090 points)
    What about #2 in my post above? If that doesn't work, I think you'll need to wait until you can connect with iTunes or visit Apple if there's a store nearby.
  • JustinHix Level 1 Level 1 (10 points)
    Oh like I said above I can go into itunes but it says that app that is installed so I can install it again. The thing is I don't leave work until 5 more hours by then my phone will be dead. I use my phone all day so if I dies I am up the creek without a paddle.
  • paulcb Level 6 Level 6 (19,090 points)
    When I said connect with iTunes, I meant iTunes on your desktop. You still didn't comment on #2 above... pressing the icon until it wiggles and deleting it. I don't know if this will work on an app that isn't fully installed but you should try.
  • budman2345 Level 1 Level 1 (10 points)
    Ok....I've seen this happen before with my friends who tried to update an app that needed itunes or wifi....The thing that worked the best is to go into the settings and reset the network settings. Just network settings. It will reboot the phone and just don't try to update that app until you get to itunes or find a wifi connection.
  • JustinHix Level 1 Level 1 (10 points)
    When I hold it down it doesn't show it an X it just wiggles.

    I have tried the reset network thing also. Nothing. It still says trying to install.
  • paulcb Level 6 Level 6 (19,090 points)
    As budman mentioned, can you get wifi access to get the install going again? In any case, if you have good data access via wifi, 3g or E and it still won't install, I think you're out of luck until you can get home and connect to iTunes on your desktop. In the meantime, you can forward your cell number to a desktop number for the balance of the day.
  • JustinHix Level 1 Level 1 (10 points)
    I can't get anything but edge signal. So I guess I will have to forward the number to my desk. I didn't think about that.

    If anyone knows how to fix my problem let me know.
  • budman2345 Level 1 Level 1 (10 points)
    Is it an app that you need right now? Did you try resetting the network settings?