The registry settings used by the iTunes drivers for importing and burning

Question

The registry settings used by the iTunes drivers for importing and burning

Error Message: "The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."

After many many hours of troubleshooting this error - I finally came across a solution that actually worked! Step 1 - uninstall iTunes and reboot. Even if your pc is slow to come back up - be patient and wait for it. Then follow these registry instructions carefully:
Manual Removal – 32-bit
Vista, Server 2003, Windows XP and Windows 2000

WARNING: Modifying the registry can cause serious problems that may require you to reinstall your operating system. We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.

Select Run... in the START menu, and type in regedit
This will start up the Registry Editor.

Delete the following key from the registry:
HKEY LOCALMACHINE\SYSTEM\CurrentControlSet\Services\GearAspiWDM

If present, delete the following key from the registry:
HKEY LOCALMACHINE\SYSTEM\CurrentControlSet\Services\GEARSecurity

In the HKEY LOCALMACHINE\SYSTEM\System\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08 002BE10318} key:
remove the GEARAspiWDM entry in the UpperFilters value. Note that the entries in this value are double byte.

In the HKEY LOCALMACHINE\SYSTEM\System\CurrentControlSet\Control\Class{6D807884-7D21-11CF-801C-08 002BE10318} key:
remove the GEARAspiWDM entry in the UpperFilters value. Note that the entries in this value are double byte.

In the HKEY LOCALMACHINE\SYSTEM\System\CurrentControlSet\Control\Class{CE5939AE-EBDE-11D0-B181-00 00F8753EC4} key:
remove the GEARAspiWDM entry in the UpperFilters value. Note that the entries in this value are double byte.

Reboot

Delete GearAspi.dll from Windows\System32 folder

If present, delete Gearsec.exe from Windows\System32 folder

Delete GearAspiWDM.sys from Windows\System32\Drivers folder

Delete the Windows\System32\GEARAspi.dll value from the HKEY LOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key

Delete the Windows\System32\Gearsec.exe value from the HKEY LOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key

If present, delete the Windows\System32\Drivers\GearAspiWDM.sys value from the HKEY LOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key

Reboot
======================
Be patient for your pc to boot back up - just wait for it. Now reinstall iTunes and it should work properly. Mine did - I hope this helps someone out there.
River

HP Pavilion dv6700 Notebook PC, Windows Vista, 32 bit operating system

Posted on May 11, 2009 3:42 PM

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Answer 1

May 11, 2009 4:58 PM in response to RiverMichaels

I'm getting the message above plus the message "CD Recording not found". Are these two issues related?

I'm not technical at all, and from all of the forums, it sounds like this is an ITUNES problem.

At this point, I'm not sure what else to try. I just don't want to ruin my pc.

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Answer 2

May 11, 2009 10:25 PM in response to RiverMichaels

I had to replace my optical drive after which I got the error message that is shown here. I was very frustrated . I had uninstalled and reinstalled itunes multiple times (8) with out success in solving problem. I followed the directions here and I just finished burning a disc. thanks for the help of the posting

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Answer 3

May 19, 2009 9:09 PM in response to RiverMichaels

YOU ARE A GENIUS!!!!

THANK YOU.

The problem first came up with my system when I reinstalled VISTA using the upgrade option due to corrupt Media center files. Everything worked after EXCEPT itunes burning.

thanks again

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Answer 4

May 24, 2009 9:20 AM in response to RiverMichaels

Thanks for your posting - I had the same problem with Vista Ultimate 64-bit. I guess this error seems to occur when one does an upgrade as I did from Vista Business 64-bit. Some of the instructions you gave (excellent, by the way) and some of the file names may include "64" in their names for deletion. You got me back on the air. Much appreciated.

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Answer 5

brabla10

Level 1

0 points

May 24, 2009 11:33 PM in response to RiverMichaels

You are awesome... >2 days I've been trying to fix this and your solution is the only one that's worked. Thank you for taking the time to figure out this annoying problem! This should be in the Apple FAQ somewhere for all the others that still can't figure it out.

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Answer 6

May 31, 2009 5:27 AM in response to RiverMichaels

My first ever forum post anywhere! Just so relieved that this solved my problem too, originally caused after installing new internal DVD drive (Sony Optiarc - urgh, never again). As per previous comment, briliant answer, thanks for taking the time to set it out.

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Answer 7

spangbr

Level 1

0 points

Jun 1, 2009 6:33 PM in response to RiverMichaels

Did all of this, didnt help. Made it worse.

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Answer 8

szczjs

Level 1

0 points

Jun 3, 2009 12:06 PM in response to RiverMichaels

Ok. I have tried the series of instructions posted with no luck. Honestly, I really do not know what Upperfilter values are and cannot find many of the files indicated to remove. I am so frustrated with this! I have been working on the repairs, reinstallations and the posted instructions with no avail. The website clearly wants you do to everything BUT call for support assistance. Any suggestions on how I can get a person to walk me thru this process without treating me like an idiot?

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Answer 9

Katrina S.

Level 7

24,152 points

Jun 4, 2009 11:21 AM in response to szczjs

szczjs
If you've bought an iPod, you get one free support call to Apple for that hardware purchase. This might be the time to use it.

They do not provide support to iTunes the free program, they'd go broke.

Do you have a PC-savvy friend that can sit with you and help?

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Answer 10

robo3

Level 1

0 points

Jun 4, 2009 6:07 PM in response to RiverMichaels

After downloading 8.2 I ran into this problem. I finally talked to a tech at Apple who kindly walked me through fixing the problem. Now I am apprehensive about upgrading to the new Itunes version for fear that I will get the error notice again. Do you have any information regarding the latest version of Itunes?

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Answer 11

Jun 11, 2009 3:00 PM in response to RiverMichaels

Hey I followed your instructions and wow it worked. however, I am now getting the error message that says disc burner or software not found. Any suggestions on correcting this?

Thanks for your help

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Answer 12

Jun 17, 2009 6:08 PM in response to RiverMichaels

u da man

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Answer 13

KYJim

Level 1

0 points

Jun 18, 2009 8:51 PM in response to RiverMichaels

Many thanks for this post. I stumbled around the many threads that deal with this issue. Before diving into editing the registry, I tried reinstalling iTunes, resetting Nero 7 burn rights, and cleaning/removing Nero 7 using the Nero.com tool ( http://www.nero.com/enu/support-nero7-tools-utilities.html ). None of these worked. I then tried Apple's instructions on editing the registry ( http://support.apple.com/kb/TS2372). This didn't work either. Then I tried these steps and now everything works great.

It's amazing what a poor job Apple has done on this one.

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Answer 14

Daniel73

Level 1

0 points

Jul 2, 2009 8:28 AM in response to RiverMichaels

Thanks so much. Easy to follow - good solution.

I had the problem occur after swapping over an identical optical drive in my notebook. I have seen other solutions listed but they all refer to registry edits that did not exist in my version and this was much cleaner. I was not able to do a couple of your steps (first reg edit, third item "GEARSecurity") but it has still worked fine.

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