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thebestos Level 1 Level 1 (0 points)
Recently, my iphone began asking for itunes password repeatedly. At first this happened only when I was in the app store (though not actually downloading anything). Now it happens at random times when I am using the phone. I have tried restart and soft reset. Anyone have any ideas?

Dell
  • neuroanatomist Level 7 Level 7 (31,690 points)
    Make sure you are logged into your iTunes account on your computer, then sync your iPhone - that's where it gets the account info.
  • ArchAngel172001 Level 1 Level 1 (0 points)
    This is a really frustrating issue. Mine has been doing this for a month. I have an iPhone 3G, and it has been constantly asking me for my iTunes password. Everytime I wake the phone, while surfing on Safari, while using apps, even during a phone call. How frustrating. I have tried restoring the phone and it still does it. I have no idea how to stop it but it is really irritating! Once I enter the password, the window goes away, only to re-ask it some random time later. I don't think this is a "security" issue, it wouldn't ask for your Itunes password during internet surfing or during the middle of an app use. I have seen others post a thread on this, both with Mac OS and Windows.
  • Josh Scott Level 2 Level 2 (295 points)
    Same issue, only mine only happens when I launch the App Store. Very irritating. Hopefully Apple knows about this and will fix in the next update.
  • TommyGun72411 Level 1 Level 1 (0 points)
    this happpens on my ipod touch also
  • iphone3ger Level 3 Level 3 (630 points)
    this happens to me when i do updates from the device itself... and don't give it a chance to update all the applications...

    for example i might open app store and see there are 12 updates... ill tell it to updates and then it goes back to the home screen and starts updating 1 of the 12 updates.... then i might start using another app ... the phone then pauses the updates of the other apps... then when its idle again it will start updating one of the 11 remaining... if the time has been too long your login to the app store times out so it re-prompts you.

    the easy fix is to click on Applications in itunes on your computer click on the updates at the bottom them click get all free updates... sync them over to your phone and presto no more password requests.

    hope it helps!
  • ArchAngel172001 Level 1 Level 1 (0 points)
    OK, so here is how I got the messages to stop for me. One thing I noticed is that at some point I had another apple login that I used to buy an app. So I had 2 different apple IDs covering the purchased apps on my iphone. After I removed all the apps of either one and only had one of the login IDs covering the apps on the iphone, it so far has not been asking me for my password. I do not know if this really has anything to do with the problem, but after doing this, it resolved...
  • Carlos G. Dominguez Level 1 Level 1 (15 points)
    Try looking into your iTunes downloads queu, if you have something pending to download your iPhone will keep trying even if you are not running iTunes.
  • iphonelover1961 Level 1 Level 1 (0 points)
    That did the trick. I had a partially downloaded video that was in the queu. I owe you one.
  • Jennifer Foster Level 1 Level 1 (95 points)
    This was bugging me the same way for weeks, and I kept being told that there was an unfinished download someplace, but couldn't find it for the life of me! Or to Restore. Finally, I realized there was an iTunes download queue buried in a menu, and a tv show that hadn't finished downloading in there. This was the culprit. I wish there was a notification on the home screen for things like this, just like when the App store has an update, or email has a message! I don't download shows from iTunes much on this device, so wasn't used to looking here, either.
  • Meko511 Level 1 Level 1 (0 points)
    I was getting frustrated with iPhone asking me for my iTunes password all the time for like 2 weeks! and I noticed it started happening after I downloaded a few apps while I was at work. Well, it was because there was an app that I found in "paused" status on my "iphone desktop" I guess since I asked for it to download when I was not at home with my wifi the phone it's self chose to pause it until I got home to enter my wifi zone. I'm assuming that. Or maybe a call came in. Anyway I forgot about the app because one of the ones that I downloaded before this one was a game and I started playing it and never went back to the other apps I had downloaded. Anywya I wish there was a way to store the iTunes password in the phone but that's not possible and this answers that question! : http://discussions.apple.com/thread.jspa?messageID=9736261&#9736261

    The "PAUSED" app looked like this: (right side bottom)
    iPhone paused app

    Message was edited by: Meko511
  • CirrusMonkey Level 1 Level 1 (0 points)
    Hey, I have the exact same problem! It even comes up while texting!

    I checked the download icon on my itunes, with the iphone plugged into the computer, and it does not show anything. What am I missing?

    Thanks everyone!
  • barrief Level 1 Level 1 (0 points)
    This was a no brainer to fix for me. My wife used my PC to login with her phone and Itunes didnt know which one to use. Login with your usual ID and sync your phone. Hasn't happened again for me.

    Hope this helps
  • micheut Level 1 Level 1 (0 points)
    The reason why the Iphone/Ipod keeps asking you for a password has been opted above and that's the solution. You either have a ITunes download in queue or you've been using another computer. Before you use another computer make sure you authorize your computer to you account. You can do that to 5 computers max.
  • Vintage Mac Level 1 Level 1 (0 points)
    Thanks Meko511 ! This solved my problem too. I touched the "Paused" icon and was told I had to sync and download from the store (I don't sync at all often), instead I chose cancel. It seems there was a download in the queue.
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