purchased movie from Itunes wont sync with Iphone but rental movie will????

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purchased movie from Itunes wont sync with Iphone but rental movie will????

I purchased a movie from Itunes and it shows up in my library movies but it wont sync with my iphone. Before I bought the movie i rented a movie to make sure it works and I liked the format so I know that it can auto sync with the iphone. In they Sync section of Itunes under videos it only has 2 headings. Rental movies and TV shows. There is no option for Movies at all so it does not even come up to transfer it over to the phone like with the rental.

I have solved the problem temporarily but would love help on a proper fix. If I check the box manual merge music and videos on the summary page I can get the movie over by dragging it from the library and dropping it into the phone but it still does not show up under the video tab but is on the phone. This then deletes all my music and I have to manually sync that as well.

HELP!!!!!!!!!!!!!! I am using a mac book with an iphone and a move in Itunes that I actually paid for - from itunes. I just cant figure it!

Natalie

Posted on May 12, 2009 8:18 PM

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Answer 1

Macaby

Level 3

923 points

May 12, 2009 10:29 PM in response to wellaway

This may be a simple fix. I had the same problem about 6 months ago. For some reason the iTunes setup is different with the IT verses the IP.

To "see" the movie(s) that you own, page down under the video tab and you will "find" the owned movies.

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Answer 2

wellaway Author

Level 1

0 points

May 12, 2009 11:40 PM in response to Macaby

well you wouldn't read about it now would you. That was the most simple fix and there was no help anywhere to explain that. Thank you SO much Macaby. I no longer wish to throw the phone through the computer ( cant afford to kill both anyway!). All boxes checked and back to Auto sync.
eternally grateful.

Natalie

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Answer 3

Macaby

Level 3

923 points

May 13, 2009 12:11 AM in response to wellaway

You're welcome. I felt the same way you did about the situation and ended up going to see the Apple Genius to complain. After his simple explanation, I felt like a fool.

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Answer 4

FlexManE

Level 1

0 points

Jul 3, 2009 2:03 AM in response to Macaby

Thank you so much I spent nearly an hour trying to figure this out and too felt like a fool after reading the post.

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Answer 5

CB-DC

Level 1

75 points

Jul 27, 2009 2:52 AM in response to FlexManE

I think the layout in sync could be improved for movies perhaps putting Purchased Movies right after Rental Movies. When I am on that tab, Rental Movies (I have none and it tells me so) and then TV shows are visible on the screen with lots of blank space under. I had to scroll down to find the movie sync option (which may seem pretty obvious - but with all the white space after TV shows, I didn't notice that the scroll bar had room to scroll further). Yes, I feel a little stupid (and grateful to you for making the solution so obvious), but I do think the tab layout contributed to my ineptness.

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