6 Replies Latest reply: May 23, 2009 3:55 PM by Fingers01
Anthony59 Level 1 (0 points)
Today after i just got off the phone the screen went black. It wont turn on from any of the buttons. Yet it will still make noise when i plug it in to be charged or if someone calls me it will still ring. I just cant answer them or do anything else. The screen stays black no matter what. Any help?
  • paulcb Level 6 (19,110 points)
    Try resetting your iPhone by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
  • Anthony59 Level 1 (0 points)
    Thank you for your help. It is working again. =]
  • paulcb Level 6 (19,110 points)
    You're welcome... glad to help. FYI, it's not a bad idea to reset like this every week or so just to keep the phone 'clean'.
  • ShelbyLauren Level 1 (0 points)
    Hey there xx I have the exact same problem as the other guy you helped and I've tried holding down the sleep/wake button for 10-15 seconds but unfortunately it is not doing anything. This is the third time today it has done this and I am completely unsure as to why it is doing it. Before I simply just kept pressing the home key or the sleep/wake button and it came on but now it is complete black yet I can still here it when someone rings or texts me. Tis truly annoying and need help!! xx
    please help me as I will admit I am not the best with this type of thing xx
  • paulcb Level 6 (19,110 points)
    You need to hold down the Home and Sleep buttons (not just the sleep) and it may take longer than 15 secs. Hold for at least a minute if nothing happens.
  • Fingers01 Level 1 (0 points)
    Great advice, was scared for a minute that my screen had gone. All good now. Nice one!!