New iPhone Wont Activate.. No Service Message

Question

New iPhone Wont Activate.. No Service Message

I just bought a brand new iPhone 3g from AT&T and after I synced it with iTunes I got the message "waiting for activation. This may take some time." It have been well over 4 hours. All of my music, contacts and apps seem to have synced over, but the time is wrong and I am getting the Waiting for activation message. I have tried resetting it and tuning it off and on. I even went as far as to take out and put back the new sim card that was provided. Is there something wrong with my phone? How can I fix it?

Also I had an iPhone 2g that I am replacing with this new iPhone, so I figured that I should have been all set up. On AT&T I picked my plan and such when I ordered this iPhone.

Message was edited by: Prettyangel514

Hp Touchsmart, Windows Vista

Posted on May 13, 2009 7:23 PM

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Answer 1

May 13, 2009 7:31 PM in response to Prettyangel514

Was your iPhone 3G activated at the AT&T store when it was purchased?

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Answer 2

modular747

Level 6

19,656 points

May 13, 2009 7:35 PM in response to Prettyangel514

Try a forced (DFU) restore:

Connect the phone to iTunes.

Simultaneously press the home and sleep/wake buttons until the Apple icon appears (ignore red slider) and the continue to press the home button alone until iTunes sees the phone is restore mode.

Restore as a new iPhone.

If it sill won't activate, you may have a defective phone or SIM, or AT&T dropped the ball on your account and didn't enter your new phone ID. Contact them first.

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