Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

macbook update 10.5.7 crash; no difference with safe boot or PRAM

Hi,

I tried to install the mac/security update 10.5.7 last night. I closed all my programs, selected 'restart', the purple colour background appeared, it started to download the files, reached 100 per cent, then it started 'patching files' AND it stalled. I left it 'patching files' for 20 minutes with no movement on the progress bar, then i forced shut down (no other options) and i tried to restart, it got stuck on the grey screen with the rotating 'loading' icon, it rebooted without prompt, and it got stuck again on the grey screen with the loading icon. I've tried safe boot and PRAM. Neither has made a difference. I even left it on the grey screen with the icon rotating for 4 or 5 hours and there was no change. Indeed, the sleep light (bottom right edge of macbook) came on after 20 minutes of the rotating icon.

Can anyone let me know if this has happened to others? I noticed other discussion about the external screen display problems but nothing like my problem. I'm really concerned I will lose all my work...

Macbook Intel Core Duo, 1.83 GHz (bought mid 2006), Mac OS X (10.5.6), 2Gb memory

Posted on May 14, 2009 12:39 AM

Reply
2 replies

May 15, 2009 2:25 AM in response to Annick

I've had a slightly different problem. The update downloaded okay, but after a long installation phase, it came up with a brief message saying the installation had failed. Since then, it's been stuck on the blue/grey screen with the grey apple logo in the middle for hours, rebooting every 15 minutes or so, but remaining stuck at the same point.
Any clues?

macbook update 10.5.7 crash; no difference with safe boot or PRAM

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.