The sender must format/insert the links.
If they are just putting in an address, like http://www.apple.com, then the AOL mail just reads it as text.
To exemplify what I mean, do this.
Open a new AOL mail document.
In the text portion, type in http://www.apple.com.
Hit Return.
On the next line, go to the AOL "Edit" menu, pull the cursor down to "Insert", move the cursor over to "Insert Hyperlink".
In the "Text:" field, type Apple.
In the "Address" field, type, or C & P, http://www.apple.com
Now send the Email to yourself.
You will see that the first line in not a clickable hyperlink, but the second one is.
And I'm sorry Sara, I don't use my Apple Mail app, so I can't advise you. But there may be something similar in that program.
ali b