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Won't boot in safe mode

11673 Views 16 Replies Latest reply: May 26, 2009 12:13 PM by Carolyn Samit RSS
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Michael Shapiro Level 1 Level 1 (5 points)
Currently Being Moderated
May 15, 2009 11:30 AM
Hi,

I can't get my PowerBook to boot in safe mode. I hold the shift key after the startup chime, then release it when I see the gray apple and progress spinner; but the spinner spins for a while and eventually the computer shuts off. I can boot up normally, but I'm trying to boot in safe mode to rectify a problem I have updating Office 2004. I tried zapping the PRAM, but that didn't make a difference.

Thanks,
Michael
1.5GHz PowerBook G4, Mac OS X (10.4.11), 1.25GB RAM
  • Alberto Ravasio Level 4 Level 4 (3,160 points)
    Currently Being Moderated
    May 20, 2009 3:43 AM (in response to Michael Shapiro)
    Have you tried the diagnostic disk?
    MacBook, PowerBook, Mac mini, iMac Intel, PowerMac G5, Mac Pro, Xserve G5, Mac OS X (10.5.7)
  • Carolyn Samit Level 10 Level 10 (84,130 points)
    Currently Being Moderated
    May 20, 2009 4:38 AM (in response to Michael Shapiro)
    HI Michael,

    If you can't boot into Safe Mode there might be directory damage.

    Can you boot from your install disk while holding down the C key?

    Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
    Go to Installer menu (Panther and earlier) or Utilities menu (Tiger and later) and launch Disk Utility.
    Select your HDD (manufacturer ID) in the left panel.
    Select First Aid in the Main panel.
    (Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)
    Click Repair Disk on the bottom right.
    If DU reports disk does not need repairs quit DU and restart.
    If DU reports errors Repair again and again until DU reports disk is repaired.

    Now try booting in Safe Mode to trouble shoot Word.

    Microsoft for Mac Solution Center






    Carolyn
    Intel iMac 2.66GHz PBG4SDrive iBook4 10.4 Toshiba WinXP Airport Extreme, Mac OS X (10.5.7), WirelessMM Airport Wacom Intuos Tablet iLife 09 DW and TTPro Epson Olympus
  • Carolyn Samit Level 10 Level 10 (84,130 points)
    Currently Being Moderated
    May 20, 2009 8:46 PM (in response to Michael Shapiro)
    HI Michael,

    Unfortunately when Disk Utility cannot repair the disk you need a more robust disk utility to repair the disk.

    DiskWarrior






    Carolyn
    Intel iMac 2.66GHz PBG4SDrive iBook4 10.4 Toshiba WinXP Airport Extreme, Mac OS X (10.5.7), WirelessMM Airport Wacom Intuos Tablet iLife 09 DW and TTPro Epson Olympus
  • Carolyn Samit Level 10 Level 10 (84,130 points)
    Currently Being Moderated
    May 20, 2009 9:07 PM (in response to Michael Shapiro)
    HI Michael,

    If you download DW, you will have a .dmg file. What you need to do is burn that .dmg file to a CD or DVD. Then you can use that disk to repair the PowerBook.

    Didn't know you were military. When you booted from the install disk and ran Disk Utility did you try to repair the disk with just one pass?

    Did you purchase DiskWarrior yet? I might have another idea could save you some money.







    Carolyn
    Intel iMac 2.66GHz PBG4SDrive iBook4 10.4 Toshiba WinXP Airport Extreme, Mac OS X (10.5.7), WirelessMM Airport Wacom Intuos Tablet iLife 09 DW and TTPro Epson Olympus
  • Carolyn Samit Level 10 Level 10 (84,130 points)
    Currently Being Moderated
    May 21, 2009 4:45 PM (in response to Michael Shapiro)
    HI Michael,

    The idea was to try and work around the DW .dmg issue and a startup disk. Way different from having the actual disk in hand to boot from.

    Your best bet would be to purchase DW and wait until you receive the actual disk and instructions from Alsoft.

    Check this out. http://www.macosxhints.com/article.php?story=20070204093925888

    Also, have you tried booting from the install disk and doing an Erase and Install???






    Carolyn
    Intel iMac 2.66GHz PBG4SDrive iBook4 10.4 Toshiba WinXP Airport Extreme, Mac OS X (10.5.7), WirelessMM Airport Wacom Intuos Tablet iLife 09 DW and TTPro Epson Olympus
  • Carolyn Samit Level 10 Level 10 (84,130 points)
    Currently Being Moderated
    May 21, 2009 9:20 PM (in response to Michael Shapiro)
    HI Michael,

    Try booting while holding down the Option key which will give you the Startup Manager.



    Carolyn
    Intel iMac 2.66GHz PBG4SDrive iBook4 10.4 Toshiba WinXP Airport Extreme, Mac OS X (10.5.7), WirelessMM Airport Wacom Intuos Tablet iLife 09 DW and TTPro Epson Olympus
  • Carolyn Samit Level 10 Level 10 (84,130 points)
    Currently Being Moderated
    May 21, 2009 11:43 PM (in response to Michael Shapiro)
    HI Michael,

    I'm rooting for you!


    You're welcome, but you've done all the work.





    Carolyn
    Intel iMac 2.66GHz PBG4SDrive iBook4 10.4 Toshiba WinXP Airport Extreme, Mac OS X (10.5.7), WirelessMM Airport Wacom Intuos Tablet iLife 09 DW and TTPro Epson Olympus
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