Apple, TNT and your Address

SlyApperley - You're not alone, I called TNT prior to my delivery as my iMac was heading from the Bristol Hub to Northampton Hub on the TNT tracking system although I live in Bristol! I was told that this was an error but then confessed to not having my full address! I agree, it's a big concern. I know of a few other users on this forum that have had the same issue. Best of luck with your iMac tomorrow - Dylan.

Same thing happened to me. For two days running the TNT tracker said 'out for delivery' and I waited around like a caged tiger. At the end of day 1 I rang TNT and asked why it wasn't delivered. They said it was because the address wasn't complete. I gave the correct address and was assured delivery would take place the next day.

Early the next morning I rang again to confirm they now had the correct address. They checked and read it back to me. All was OK - or so I thought.

At the end of the next day I still had not received my iMac, so I rang TNT yet again, to be told the address was incomplete. Needless to say I was furious. What more could I have done?

I decided I was not having any more messing around and drove over to East Midlands Airport that evening. It was 40 or so miles, but at least I would have the beast in my hands. Fortunately it was there.

The strange thing was that underneath the address label was another label with the correct address in full. You could even make it out through the top label. Goodness knows how this happened.

What is even more annoying is that the same thing happens each time I have anything delivered from the Apple Store. Apple have my correct address so why on earth aren't they using it?

I can vouch for the fact that it is worth ringing the Apple Store to complain 😉

My iMac is late... And I can't track it! My resellers are too bl.ody bone idle to chase it up.

This happened to me when I ordered my iMac G4 last year. Luckily the driver made some enquries locally and a neighbour recognised my name and told him where I lived. A couple lines of my address were missing, just had street name and town (house name was missing!) The driver said it was common. Hope the same thing doesn't happen this time.

Good call. They are only letting down Apple and their customers but also creating a massive headache for themselves. Speaking to my local TNT depot they were very friendly and helpful so a polite call should help those other iMac-owner to-be's out there!

Another victim here!!!!
At least I can go and collect it, but it just beggars belief that anyone can try and deliver anything with no address.
I strongly recommend everyone to call TNT in advance and ensure that they have the full address before their delivery is due - the call centre could see that the address was half formed.

Agreed, this is a very common experience. I rang TNT regarding the non-arrival of a delivery from Apple, but they told me that Apple frequently send out packages with incomplete addresses.

It may well be that TNT are passing the buck, but I suspect this is quite a common problem with computerised address labels as I've had the same experience with other retailers using other couriers.

But, you'd think it would be a simple problem to rectify, so no excuse really.

My iMac G5 arrived this a.m. and I nearly died when I saw the address. It had my name, house name, village name and postcode. Lucky for me the driver had been to my house before and remembered.

I can confirm the problem still exists - just spoke to TNT on a delivery for Monday and they had lost the 1st line of my address - Suggest everyone chjecks very, very carefully!

I spoke to TNT five minutes ago, all they had was my name and town. As I am ex-directory........

I was already aware of the problem from a previous delivery last year.

A couple of weeks ago when I was chasing apple for a date for shipping I raised this as a problem and the chap said he was unaware of this issue but would raise it....hmmmmm......

Hi Flashman,

Hmm, this problem's been going on for a while but it SHOULD be just a glitch in passing over name and, more importantly, address - the shipment should already have the full details. When you get yours please check the box carefully for a label with your name and full address on it - that label is put on in China but in Holland one from TNT is added, often covering up the original and fully detailed one....

Let us know what you find, cheers.

Mike

I anticipated this as a result of previous members experiences, so I called TNT as soon as my TNT ref. was known. I called them on the 23rd while it was entering the UK and asked them to make that my full address was on the package.

G5 correctly delivered on the yesterday. Now a happy bunny....