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Serious Startup Problems

I shut down my iMac G5 for about 28 hours and encountered serious problems when I tried to restart it this morning. It took several attempts before I got the iMac up and running. During the first couple of attempts the screen was fuzzy and jumpy. Once the screen just turned light gray and the fans ran at full speed.

After the first or second unsuccessful attempt I pressed and held the power button until I got a high pitched startup sound and a flashing power button but I still encountered problems.

During one attempt I turned off my external firewire drive before I pressed the power button but I encountered problems again.

Finally I unplugged the power cord and left it unplugged for a minute or so. After that I pressed the power button and successfully started up.

Aside from this I have been experiencing a series of kernel panics. Each kernel panic has occurred after the iMac has been in the sleep mode for several hours. A Hardware Test disclosed no problems. Repairing the disk permissions did not solve the problems. I reinstalled Tiger and that did not stop the kernel panics. I have removed my virus protection software and that didn't solve the kernel panic problems.

Several contacts with Apple Service & Support have been unfruitful. Before I call them again I would appreciate any thoughts and suggestions that other might have to share.

Posted on May 15, 2005 3:13 PM

Reply
25 replies

May 15, 2005 3:20 PM in response to Albert Cooper

try to delete these preference-files (they are for the power management):

macintosh hd/library/preferences/systemconfiguration/com.apple.PowerManagement.plist

macintosh hd/library/preferences/systemconfiguration/com.apple.AutoWake.plist

macintosh hd/users/your user folder/library/preferences/com.apple.systemuiserver.plist

try to reset the pram (press apple alt+PR during the startup until you hear the startup sound a second time.)

if all that does not work:
reset the smu:
http://docs.info.apple.com/article.html?artnum=301283

what is written in macintosh hd/library/logs/panic.log

May 15, 2005 3:42 PM in response to Nicolas-E. Meier

Nicolas-E. Meier asked: "what is written in macintosh hd/library/logs/panic.log."

This the latest information in the panic log:

*******

Fri May 13 18:26:47 2005

Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x000000003AD9834E PC=0x0000000000A3CAEC
Latest crash info for cpu 0:
Exception state (sv=0x23D62C80)
PC=0x00A3CAEC; MSR=0x00009030; DAR=0x3AD9834E; DSISR=0x40000000; LR=0x00A3CAD4; R1=0x0D3CB9B0; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x00000000 0x00A43924 0x00A433C8 0x00A40AB8 0x00A40CF0 0x00A24BE8
0x002E5B98 0x002E7A64 0x0008C424 0x000291BC 0x000233A8 0x000ABBAC 0x00000000
backtrace terminated - frame not mapped or invalid: 0xBFFFE9D0

Kernel loadable modules in backtrace (with dependencies):
com.apple.GeForce(4.0.0)@0xa1d000
dependency: com.apple.iokit.IOPCIFamily(1.6)@0x452000
dependency: com.apple.iokit.IOGraphicsFamily(1.4)@0x5a3000
dependency: com.apple.iokit.IONDRVSupport(1.4)@0x5c7000
dependency: com.apple.NVDAResman(4.0.0)@0x5dd000
Proceeding back via exception chain:
Exception state (sv=0x23D62C80)
previously dumped as "Latest" state. skipping...
Exception state (sv=0x23382780)
PC=0x9000A758; MSR=0x0200F030; DAR=0x23A2DEEE; DSISR=0x40000000; LR=0x9000A69C; R1=0xBFFFE9D0; XCP=0x00000030 (0xC00 - System call)

Kernel version:
Darwin Kernel Version 8.0.0: Sat Mar 26 14:15:22 PST 2005; root:xnu-792.obj~1/RELEASE_PPC
panic(cpu 0 caller 0xFFFF0003): 0x300 - Data access
Latest stack backtrace for cpu 0:
Backtrace:
0x00095564 0x00095A7C 0x00026838 0x000A8184 0x000AB880
Proceeding back via exception chain:
Exception state (sv=0x23D62C80)
PC=0x00A3CAEC; MSR=0x00009030; DAR=0x3AD9834E; DSISR=0x40000000; LR=0x00A3CAD4; R1=0x0D3CB9B0; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x00000000 0x00A43924 0x00A433C8 0x00A40AB8 0x00A40CF0 0x00A24BE8
0x002E5B98 0x002E7A64 0x0008C424 0x000291BC 0x000233A8 0x000ABBAC 0x00000000
backtrace terminated - frame not mapped or invalid: 0xBFFFE9D0

Kernel loadable modules in backtrace (with dependencies):
com.apple.GeForce(4.0.0)@0xa1d000
dependency: com.apple.iokit.IOPCIFamily(1.6)@0x452000
dependency: com.apple.iokit.IOGraphicsFamily(1.4)@0x5a3000
dependency: com.apple.iokit.IONDRVSupport(1.4)@0x5c7000
dependency: com.apple.NVDAResman(4.0.0)@0x5dd000
Exception
*******

May 15, 2005 3:55 PM in response to Albert Cooper

com.apple.GeForce(4.0.0)@0xa1d000
dependency: com.apple.iokit.IOPCIFamily(1.6)@0x452000
dependency: com.apple.iokit.IOGraphicsFamily(1.4)@0x5a3000
dependency: com.apple.iokit.IONDRVSupport(1.4)@0x5c7000
dependency: com.apple.NVDAResman(4.0.0)@0x5dd000

thats a problem with you graphic card driver.

disconnect all external devices. does this failure come again? if yes, try out which device caused it.

if no:
try an archive an install with the osx tiger dvd.
on that way you get a completely new system AND keep all your users, user files and applications.

if this does not help there is a hardware error with your graphic card...

do you run norton applications or virex? deinstall them. they don´t work with tiger...

May 15, 2005 6:16 PM in response to Albert Cooper

I have been having the same problem. Imac G5 but Panther. I now used disk utilities numerous times, I did a safe start and uninstalled Norton Utilities, I also uninstalled Sophos and Virtual PC. I also deleted all start up items from the administrator account before that. did the fsck, did the reset nvram, reset all, and reset the PRAM. I still have problems and it is getting worse.
Nothing shows to be askew according to disk ultilities and Tech Tool and fsck.
However, I did notice in the log the following as of this morning (it has been waking up on it's own at 2:30am) This was when I still had all those programs on my computer. This is from the system.log

May 14 23:15:37 localhost kernel: AppleNMI mask NMI
May 15 02:37:06 localhost kernel: System Sleep
May 15 02:37:06 localhost kernel: System Wake
May 15 02:37:06 localhost kernel: Wake event 0020
May 15 02:37:06 localhost kernel: AppleNMI unmask NMI
May 15 02:37:06 localhost kernel: FWOHCI handleSelfIDInt - nodeID not valid (reset bus and retry 1)
May 15 02:37:06 localhost kernel: UniNEnet::monitorLinkStatus - Link is up at 100 Mbps - Full Duplex

May 15, 2005 8:07 PM in response to Nicolas-E. Meier

No it does not!
Not unless Apple's reintroduction of the schedules in Sys Prefs Energy Prefs and a change in the crons scripts initiates that.
The crons happen only IF the Mac is left on, but not sleeping, overnight.

The crons are nothing worth overly worrying about - if they were absolutely needing done without fail, you'd bet they'd get done upon first boot or waking, not at some ungodly hour of the morning. And that's also only if the Mac is only being used below a preset operating level. If you've left the Mac on overnight to render in Maya or Motion/FCP, then the crons will not be initiated.

LIke I said, they're nothing to worry about, otherwise they'd get done no matter what at waking or starting up. The fact they can be missed proves they are not a major concern.

May 15, 2005 10:43 PM in response to pjskel

Thank you pjskel. i created another administrator account. So far there is nothing wrong. I am amazed. After I posted the last message, I could not get it to start anymore, not even techtool cd. So I went online with my old imac, and found your suggestion, and tried it.
Energy preferences were set to wake up at 6:30a every morning, but not at 1 or 2am, as it did the last few days.
Does this mean the main administrator log in related files are corrupt, and should ultimately be deleted?
Forgive me how do I run DU/TTP? I will search in the forums. Meanwhile, I think I will just shut it down at night. 🙂

May 16, 2005 7:43 AM in response to Sabine Kaneko

Sorry, my shorthand causing problems again - DU (Disk Utility) for Verify/Repair Disk. TTP - TechTool Pro [4].

As for the Energy Prefs - it's related to that I believe.
You could delete the com.apple.systempreferences.plist in User/Library/Preferences folder, log out and back in, and redo any Prefs needing done, but leaving the Schedule off.
I noticed a scheduler.plist but couldn't replicate it in my test account, so it too could be moved to the desktop or trash and log out/in again, if the syspref one alone doesn't solve the problem in the original account.

* Edit - on second thoughts, scheduler is probably related to iCal, so that's probably why I couldn't get it to replicate. If you don't have it in yours, since you never used iCal's Alarm function for an event reminder, then ignore what I said above about it.

May 16, 2005 9:26 AM in response to pjskel

OK. This is an update. I shut down the imac overnight. This morning when I started it the white screen with the grey apple logo was very grainy shaking horizontally and had horizontal lines as well as what appears to be missing pixels on the logo and other odd grey pixel areas. Utlimately it would result in a white screen. (This was happening the last few restarts before the new user account) I rebooted with the CD and did disk verify. Nothing new there.

from the system file:
May 15 22:48:06 localhost /Applications/Safari.app/Contents/MacOS/Safari: * Warning: ATSUSetFontFallbacks has been deprecated. Use ATSUFontFallbacks objects instead. *
May 15 23:35:53 localhost /Applications/Microsoft Office 2004/Microsoft Excel: * Warning: ATSUMeasureText has been deprecated. Use ATSUGetUnjustifiedBounds instead. *
May 16 00:09:44 localhost /System/Library/CoreServices/ARD Agent.app/Contents/MacOS/ARD Agent: ******Launched Agent ******
May 16 00:09:45 localhost loginwindow[196]: halting
May 16 00:09:45 localhost shutdown: halt by justme:
May 16 00:09:47 localhost syslogd: exiting on signal 15
May 16 07:11:54 localhost syslogd: restart
May 16 07:11:54 localhost syslogd: kernel boot file is /mach_kernel
May 16 07:11:54 localhost kernel: standard timeslicing quantum is 10000 us
May 16 07:11:54 localhost kernel: vm pagebootstrap: 123117 free pages
May 16 07:11:54 localhost kernel: mig table_maxdispl = 68
May 16 07:11:54 localhost kernel: IOKit Component Version 7.9:
May 16 07:11:54 localhost kernel: Wed Mar 30 20:07:52 PST 2005; root(rcbuilder):RELEASE_PPC/iokit/RELEASE
May 16 07:11:54 localhost kernel: 88 prelinked modules
May 16 07:11:54 localhost kernel: Copyright (c) 1982, 1986, 1989, 1991, 1993
May 16 07:11:54 localhost kernel: The Regents of the University of California. All rights reserved.
May 16 07:11:54 localhost kernel:
May 16 07:11:54 localhost kernel: using 1310 buffer headers and 1310 cluster IO buffer headers
May 16 07:11:54 localhost kernel: AppleKauaiATA shasta-ata features enabled
May 16 07:11:54 localhost kernel: DART enabled
May 16 07:11:54 localhost kernel: MacRISC4CPU: publishing BootCPU
May 16 07:11:54 localhost kernel: Local FireWire GUID = 0xd93ff:0xfe57f18e
May 16 07:11:54 localhost kernel: Security auditing service present
May 16 07:11:54 localhost kernel: BSM auditing present
May 16 07:11:54 localhost kernel: From path: "/ht/pci@3/k2-sata-root/k2-sata@0/disk@0:3,\mach_kernel", Waiting on <dict ID="0"><key>IOPathMatch</key><string ID="1">IODeviceTree:/ht/pci@3/k2-sata-root/k2-sata@0/@0:3</string></dict>
May 16 07:11:54 localhost kernel: Got boot device = IOService:/MacRISC4PE/ht@0,f2000000/AppleMacRiscHT/pci@3/IOPCI2PCIBridge/
k2-sata-root@C/AppleK2SATARoot/k2-sata@0/AppleK2SATA/ATADeviceNub@0/IOATABlockSt orageDriver/IOATABlockStorageDevice/IOBlockStorageDriver/ST380013AS Media/IOApplePartitionScheme/Untitled@3
May 16 07:11:54 localhost kernel: BSD root: disk0s3, major 14, minor 2
May 16 07:11:54 localhost kernel: AppleSMU -- shutdown cause = 1
May 16 07:11:55 localhost kernel: Jettisoning kernel linker.
May 16 07:11:55 localhost kextd[87]: registering service "com.apple.KernelExtensionServer"
May 16 07:11:56 localhost kernel: Resetting IOCatalogue.
May 16 07:11:59 localhost kernel: Matching service count = 1
May 16 07:11:59 localhost kernel: NVDANV30HAL loaded and registered.
May 16 07:11:59 localhost kernel: AppleRS232Serial: 0 0 AppleRS232Serial::start - returning false early, Connector or machine incorrect
May 16 07:12:03 localhost SystemStarter: Welcome to Macintosh.

Since CD and ultimately the new account does start up into a steady screen I tend to think it is not hardware issue, even though over the last few days I found "chip error" in the log.

I tend to think the behavior is still in memory? I would like to isolate the suspect files, so I do not bring them back, but OS X is a rather new thing for me, I am more on top of 9.

I re

May 16, 2005 10:34 AM in response to Sabine Kaneko

I walked away from the computer, came back to it, It was not in sleep. The only open program is Safari & Console. When I touched the mouse, the screen jiggled and now I have another jiggly pixel type B&W striped window (finder window) in the background of the forum screen. a smaller one in the right bottom and black scattered pixel stripe on top under the menu. A 1.5 x 2cm white box on the right top. ????
I will shut down now and will run techtool. Sigh.....Maybe it's time to re-install?

May 16, 2005 12:26 PM in response to Sabine Kaneko

Ok. I found the problem! I think....
I restarted with techtool, the screen disappeared and changed to a blue screen with diagonal black lines in the middle of checking the disk.
So on my old imac I went back to see, if I can safely even shut down and what else I missed to check: Fonts in the OS 9 folder.
So I did a safe boot, and placed the fonts folder from OS 9 onto the desktop.
Then the normal restart was fine. So I swicthed to the old admnistrator account to restart, and so far it it is acting normal. Now I connected all the other devices back and it is still acting normal. Albeit, the DU 🙂 did correct quite a bit of file permissions this time. But the same permissions it always announcesto have corrected, for ColorSync, CD 9660, private/var/at/jobs owner is 1 ould be 0 etc...
If this is the cause for such omniously looking symptoms, I could kick myself, for having my own panic kernels in overdrive.
btw, does anyone know what a "cf#ak7fi" document in the prefernce folder could be? It does not say preference, it says "document" but lists itself on top.

Serious Startup Problems

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