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User profile for user: peterrkim
peterrkim Author
User level: Level 1
0 points

apple mobile device DRIVER does not load/ is not installed

this is what my itunes diagonstic says concerning connectivity tests

Microsoft Windows 7 x64 Ultimate Edition (Build 7100)
Hewlett-Packard HP Pavilion dv2700 Notebook PC
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
*Apple Mobile Device 2.4.1.7*
*Apple Mobile Device Driver not found.*
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 88107370E6DED672

Current user is not an administrator.
The current local date and time is 2009-05-16 00:21:13.
iTunes is not running in safe mode.

Video Display Information

Intel Corporation, Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)


** External Plug-ins Information **

No external plug-ins installed.

** iPod/iPhone Connectivity Tests **

iPodService 8.1.1.10 is currently running.
iTunesHelper 8.1.1.10 is currently running.
Apple Mobile Device service 2.12.36.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.

Most Recent Device Not Currently Connected:

Fifth Generation iPod (iPod with video) running firmware version 1.3
Serial Number:





i found it out that the apple mobile device is running yet there is no driver that is loading so that it can recognize my iphone

any suggestions on how to get the computer automatically to search the driver in the system32/drivers folder?

i already tried downloading the driver and copying into the folder and doing restart

i've also tried to reinstalling itunes and i used winrar to extract the applemobiledevice support and repaired but it didn't do anything

are there any other suggestions?

hp pavilion dv2700, Windows Vista

Posted on May 16, 2009 2:54 PM

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7 replies
User profile for user: RestlessFool
RestlessFool
User level: Level 2
380 points

May 16, 2009 3:46 PM in response to peterrkim

Sorry, I should have qualified that: in the past I have given dump/debug/log details to people in the 'Windows' world to try to solve problems that I've thought have needed immense details to resolve but since owning a Mac I have discovered that if I am thinking at that level of detail then I have lost the real plot and my pulling back and looking at things simply again has been an eye-opener, hence my suggestion in response to your question to simply 'get a Mac'.

Part of the 'issue' with Windows seems to be its varieties and variants (Windows 7 x64 Ultimate Edition (Build 7100), for example) and the range of various and variable hardware on which it can run, too often with random and non-deterministic results, not to mention the almost limitless and unnecessary combinations of user-configuration options and requirements!

Seriously, get a Mac if you are into the Apple world, even on the periphery, if you want an easier life (in my experience).

Good luck with your 'issue'.
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User profile for user: ashleyknowles
ashleyknowles
User level: Level 1
10 points

May 17, 2009 4:39 AM in response to peterrkim

Also having the same issue with Windows Vista x64. I have noticed that the device drivers are no longer installed into "C:\program files (x86)\common files\apple\xxxx" like they were in the previous release of iTunes? Instead of leaving them there, they have all but disappeared...

Get a mac, hah. I've ordered a MacBook Pro, but that's not the answer to my problems either. I will still be using Vista machine for iTunes.
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apple mobile device DRIVER does not load/ is not installed

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