7 Replies Latest reply: May 17, 2009 4:50 AM by ashleyknowles
peterrkim Level 1 Level 1 (0 points)
this is what my itunes diagonstic says concerning connectivity tests

Microsoft Windows 7 x64 Ultimate Edition (Build 7100)
Hewlett-Packard HP Pavilion dv2700 Notebook PC
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
*Apple Mobile Device 2.4.1.7*
*Apple Mobile Device Driver not found.*
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 88107370E6DED672

Current user is not an administrator.
The current local date and time is 2009-05-16 00:21:13.
iTunes is not running in safe mode.

Video Display Information

Intel Corporation, Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)


** External Plug-ins Information **

No external plug-ins installed.

** iPod/iPhone Connectivity Tests **

iPodService 8.1.1.10 is currently running.
iTunesHelper 8.1.1.10 is currently running.
Apple Mobile Device service 2.12.36.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.

Most Recent Device Not Currently Connected:

Fifth Generation iPod (iPod with video) running firmware version 1.3
Serial Number:





i found it out that the apple mobile device is running yet there is no driver that is loading so that it can recognize my iphone

any suggestions on how to get the computer automatically to search the driver in the system32/drivers folder?

i already tried downloading the driver and copying into the folder and doing restart

i've also tried to reinstalling itunes and i used winrar to extract the applemobiledevice support and repaired but it didn't do anything

are there any other suggestions?

hp pavilion dv2700, Windows Vista