Cannot connect to iTunes store

Question

Level 1

9 points

Cannot connect to iTunes store

I'm able to open iTunes but i get the error message: "iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again." I just downloaded the new iTunes 8.1.1.10 today and ever since then I've been unable to connect to the iTunes store. I've read most of the prior posts and have tried clearing the DNS server, checking and unchecking the Automatically Detect Settings (which i thought almost helped, it looked like it was about to connect, and then NO! wrong!) norton antivirus is disabled... I've run the diagnostic test for connectivity issues and here's what i got:

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Inspiron 6000
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number D4EBC7BF74710F08

Current user is an administrator.
The current local date and time is 2009-05-17 20:52:30.
iTunes is not running in safe mode.

Video Display Information

Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family

** External Plug-ins Information **

No external plug-ins installed.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {99355312-DF38-457F-A850-A32923F6C728}
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun May 17 19:48:40 2009

Lease Expires: Mon May 18 19:48:40 2009

DNS Servers: 68.87.76.178
68.87.76.178
68.87.78.130
68.87.69.146

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection could not be made.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be made.
Last successful store access was 2009-05-17 19:19:28.

hope this helps, i don't know what to do! dah!!

Posted on May 17, 2009 9:00 PM

Reply

Answer 1

planb77

Level 7

32,434 points

May 17, 2009 9:09 PM in response to Sara Jennaro

Hey there,
I would try allow iTunes as an exception in Norton to allow it to connect to the Internet. Instructions on how to do that can be found [HERE|http://service1.symantec.com/SUPPORT/nip.nsf/0/7fb6e478e2a1abf78825708b00 558625?OpenDocument&seg=hm&lg=en&ct=us]. Give it a shot. Hope it helps.

B-rock

Reply

Answer 2

Sara Jennaro Author

Level 1

9 points

May 17, 2009 9:29 PM in response to planb77

thanks a bunch! no dice...oddly, itunes wasn't on the that list, and when i go to add it, it says it already has a list of rules for it! so i don't know what to do now... any other ideas, lemme know! thanks!!

Reply

Answer 3

Katrina S.

Level 7

24,131 points

May 19, 2009 8:04 AM in response to Sara Jennaro

Take itunes.exe out of the Norton list, and then put it back in. Also add iTunesHelper.exe to the list.

Reply

Answer 4

DJHead

Level 1

0 points

May 19, 2009 10:06 AM in response to Sara Jennaro

Hi.
I'm having exactly the same problem and my Brother has tried everything he can think of to try to solve this problem. I know It's no help but just want to let you know your not alone.

Reply

Answer 5

bigkomi

Level 1

0 points

May 20, 2009 8:27 AM in response to Sara Jennaro

i also have the same problem and it is causing a lot of problem when i try to sync my iphone...

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Answer 6

May 21, 2009 5:13 PM in response to Sara Jennaro

I have this problem too.

Microsoft Windows Vista Home Premium Edition (Build 6000)
Dell Inc. XPS M1530
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 7512A831A0FED01E

Current user is not an administrator.
The current local date and time is 2009-05-22 00:27:56.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce 8600M GT

** External Plug-ins Information **

No external plug-ins installed.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {0BE76F3F-7323-4577-8F63-BFD2F0D837FD}
Description: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
IP Address: 130.88.171.164
Subnet Mask: 255.255.255.0
Default Gateway: 130.88.171.250
DHCP Enabled: Yes
DHCP Server: 10.99.32.123
Lease Obtained: Fri May 22 00:24:43 2009

Lease Expires: Thu May 28 00:24:43 2009

DNS Servers: 130.88.212.134
130.88.212.134
130.88.212.135

Adapter Name: {491E971A-4338-4AA7-9C2F-56C9BF9F3802}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {774C51DE-0F98-4554-87FE-FF99E8BF7E9B}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-05-22 00:23:08.

Reply

Answer 7

May 21, 2009 6:59 PM in response to Sara Jennaro

I also Have the issue of connecting to I-tunes store but can connecto to i-Tunes. I suppose the system is not working as the problem is happenning to a number of others also at the same time. I am going to e-mail I-tune the problem so they can fix it.

Reply

Answer 8

iAC30

Level 1

0 points

May 21, 2009 7:52 PM in response to Sara Jennaro

This happened to me earlier. It was working fine and then i tried to download an app and it kept failing. i never changed anything or did anything that i can remember that might have caused it to happen. App store works, i just can't buy anything. My account with my balance is open, i just can't purchase anything because it keeps failing.

"Network connection timed out" is the message on the itunes screen.

oh well. guess i can't buy more apps. just got my ipod touch about 3 weeks ago and have purchased over 100 apps since then. maybe this little problem will curb my app addiction 🙂

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Answer 9

CleoCleo

Level 1

0 points

May 21, 2009 8:41 PM in response to Sara Jennaro

I am having the same problem and get the same error message. I have itunes 8.1 on my computer and have since been able to redeem gift cards and purchase music, but not tonight.

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Answer 10

iAC30

Level 1

0 points

May 22, 2009 1:39 AM in response to Sara Jennaro

Mine seems to have fixed on its own. i came back a few hours later feeling stumped on what was wrong and to my surprise it was just working again. Hope you guys get yours working again soon. It was super frustrating while it was out.

Reply

Answer 11

iAC30

Level 1

0 points

May 22, 2009 1:42 AM in response to Sara Jennaro

maybe Coyotecares email to itunes helped get it fixed 🙂 thanks if that was it.

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Answer 12

May 22, 2009 5:01 PM in response to iAC30

Yeah, it's being frustrating for me now...

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