Genius... doesn't recognize library

Question

Level 1

31 points

Genius... doesn't recognize library

I opened up iTunes this evening and attempted to update Genius results but was met with the following error: "Genius results can't be updated because the iTunes store doesn't recognize your iTunes library. Please turn off Genius using the Store menu, then turn back on."

I am logged in to my account - in fact I just purchased a movie through iTunes, so I know I am logged in. I only have two machines activated under this account. I followed the instructions (turned off then turned on) - and that didn't work at all. Is this something on a local level that I messed up, or are others experiencing this problem?

MacBook Pro, Mac OS X (10.5.6), 2.4 Core 2 Duo - 4 GB

Posted on May 18, 2009 9:04 PM

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Answer 1

May 18, 2009 9:16 PM in response to mac_wa

I have the same problem after apple erasing my hard drive while replacing the graphics card... I imported my backed up Itunes from an external hard drive and now Genius won't work

Whats going on with this?

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Answer 2

Deinera

Level 1

0 points

May 18, 2009 9:18 PM in response to mac_wa

You know what's most frustrating? I listened to it and actually turned Genius off only to NOT be able to turn it back on again. This, of course, deleted ALL of my genius playlists (and some of them were actually really good).

I'm thoroughly annoyed right now. It's finals week and I was using those playlists to help study.

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Answer 3

clothbot

Level 1

0 points

May 18, 2009 9:18 PM in response to mac_wa

Just happened to me this evening as well.

All my previously saved Genius-created lists are now static playlists because I tried the same turn off/on genius recommendation.

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Answer 4

Deinera

Level 1

0 points

May 18, 2009 9:28 PM in response to clothbot

Oh you're lucky you still have them as static playlists. I lost all of mine. And now I can't reupdate Genius because it can't seem to connect to the store (for verification of ToS) though I can connect to the store to browse to buy something. Very annoying.

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Answer 5

May 18, 2009 9:45 PM in response to mac_wa

Just happened to me too - is iTunes maybe getting an update? It did save my playlists, but this is still really obnoxious.

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Answer 6

May 18, 2009 9:49 PM in response to mac_wa

I am having the same problem. Hopefully this is fixed sometime soon.

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Answer 7

CA_dude

Level 1

0 points

May 18, 2009 9:55 PM in response to mac_wa

I'm having the same problem. Has anyone tried to sync their iPod yet? Will genius stop working there as well?

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Answer 8

Deinera

Level 1

0 points

May 18, 2009 10:47 PM in response to CA_dude

I think if you use the Genius that's native to the iPod you'll be fine and it will continue to create playlists on the device. The problem seems to be connecting to Apple's servers in order to coordinate libraries and their system.

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Answer 9

clothbot

Level 1

0 points

May 19, 2009 6:14 AM in response to clothbot

Genius seems to be doing something this morning where last night it was crapping out. Perhaps it was a temporary server-side glitch...

A.

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Answer 10

mac_wa Author

Level 1

31 points

May 22, 2009 8:44 AM in response to mac_wa

The following day everything was back to normal - except all of my genius playlists were static. I would have been better off to not follow the directions of shutting off genius then restarting it. Oh well.

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Answer 11

mac_wa Author

Level 1

31 points

Sep 16, 2009 11:31 AM in response to mac_wa

No solution.

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