Error: Please Try Again- When trying to upload content to iTunes U

I am experiencing the same issue.

Me too.... Just since the weekend, I think....

Hello,

I have tired, but can not reproduce this issue. I have several questions.

1. Have you quit and restarted iTunes?
2. Is this happening on all course pages, or just one?
3. If just one, can you copy the link to the course and paste it in a reply?
4. If more than one, can you turn on the debug page and attach the results?

Thanks.

Hello Duncan,

This is a major problem for us. Currently no one from WSU can upload any m4a or m4v files to any course from any machine. I personally have tried from several machines - Mac, Windows, even Macs which were never used to access the site ever before. Various versions of OS & iTunes ...

Interestingly, PDF files upload fine!

Debug:

iTunes U Access Debugging
Received
Destination wright.edu.01614671940
Identity Empty string
Credentials Administrator@urn:mace:itunesu.com:sites:wright.edu
Time 1242911580
Signature 94fe491e93724b7609e662b451671e33143e6b973676c850d21c6f993204ece5
Analysis
The destination string is valid and the corresponding destination item was found.
The identity string is valid but provides no identity information.
The credential string is valid and contains the following recognized credential:
Administrator@urn:mace:itunesu.com:sites:wright.edu
The time string is valid and corresponds to 2009-05-21 13:13:00Z.
The signature string is valid.
Access
Because the received signature and time were valid, the received identity and credentials were accepted by iTunes U.
In addition, the following 2 credentials were automatically added by iTunes U:
All@urn:mace:itunesu.com:sites:wright.edu
Authenticated@urn:mace:itunesu.com:sites:wright.edu
With these credentials, you have browsing, downloading, uploading, and editing access to the requested destination.

Thanks,
Bryan

We are experiencing the same problem at Univ. of Maryland, College Park

-Tandeep

I can confirm the same conditions at Western Michigan University. We can upload PDFs, but not .m4a,.mov type files.

We are experiencing the same issue at the University of Utah.

Hi,

We are looking into this now.

Thanks.

1. I have quit and restarted iTunes numerous times.
1a. I have tried on 3 different Macs, to upload .mp3 files produced by Audacity AND Garage Band. I have tried an .m4v file produced in GarageBand.

2. This is happening on at least two of our test course pages

4. I will have to look into how to turn on the debug page.

Same problem at Suffolk. Happened twice with same error but third time worked.

Also, smart feeds are not working properly. We use them often to copy course content from one course page to another when professors are teaching multiple sections of the same course. The smart feeds are only pulling in the 1st track and no more. We use the smart feed setting "any" and the Course Name, and have done this for the past four semesters without incident. Now suddenly it won't work for new courses we just created this past week.

This should be fixed now.

Good to hear this is resolved. It was a problem on our end which we were able to quickly resolve once it came to our attention.

Hi,

If you issue with smart feeds is still not resolved, can you please start a new topic on it? We need to keep this topic reserved for the upload issue which appears to be resolved.

Thanks!