Previous 1 2 Next 15 Replies Latest reply: Jul 9, 2009 1:04 AM by massons
DreamEFX Level 1 Level 1 (0 points)
Having serious connection issues with the Apple USB Driver file.

I had to (HAD TO) reinstall Windows Vista (64bit) and updated all the updates to windows (service pack 1) then I started to re-install iTunes the latest version. Now whenever I connect my iPhone or my iPod it doesn't even get recognized by my computer or iTunes.

I have tried:

-Rebooting
-using a friends iPhone/iPod cable
-rebooting iPhone
-reinstalling iTunes (2x)
-connecting to different USB ports on my comp

Nothing, nada, zip, zilch.

My USB ports work fine...I plug in other devices without any problems.

So what's the deal? I wanna be able to add songs as well as update my iPhone to the new 3.0 when it comes out.

SOMEONE PLEASE HELP!

PC, Windows Vista
  • Katrina S. Level 7 Level 7 (24,090 points)
    Check out this article
    http://support.apple.com/kb/TS1369?viewlocale=en_US



    Maybe the ipod service (or for your case, the iPhone Apple Mobile Device service) is not running.
    Will a different PC recognize your iPod and iPhone?
  • DreamEFX Level 1 Level 1 (0 points)
    Katrina:

    Thanks but that is for windows XP users who installed either SP2 or SP3.

    I'm running Windows Vista (64bit) SP1

    I'm pretty sure it has somethng to do with a windows update and my anti-virus however not sure how to fix it
  • Katrina S. Level 7 Level 7 (24,090 points)
    I'm confused. That article linked mentions neither XP nor Vista, only Windows in general.
    Anyhoo....if you think it's your anti-virus, temporarily turn it off and reinstall itunes.
  • DreamEFX Level 1 Level 1 (0 points)
    Katrina:

    I uninstalled my anti-virus program rebooted. Uninstalled iTunes and rebooted..reinstalled iTunes and still no luck:(

    There part I read the "windowsXP service pack" issue was from this:

    "Tip: Check Device Manager first (right-click on My Computer, choose Manage, and then select Device Manager). If no devices appear in the Windows Device Manager, go here."

    I'm in that same boat. I cannot see in the device manager my iPhone or iPod.

    I've searched online but I can't find any solution to my problem...am I the only one?? ugh:(
  • DreamEFX Level 1 Level 1 (0 points)
    Also, the USB doesn't even charge the iPhone.

    However if I plug in my canon camera or my Garmin GPS it works perfectly and charges.
  • DreamEFX Level 1 Level 1 (0 points)
    Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
    System manufacturer System Product Name
    iTunes 8.1.1.10
    QuickTime 7.6
    FairPlay 1.3.6
    iPod Updater Library 8.1d19
    CD Driver 2.1.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.4.1.7
    Apple Mobile Device Driver 1.40.0.0
    Bonjour 1.0.6.2 (118.5)

    iTunes Serial Number AB413F5CF9DC3516

    Current user is not an administrator.
    The current local date and time is 2009-05-20 22:30:50.
    iTunes is not running in safe mode.

    Video Display Information

    ATI Technologies Inc., RADEON X700 Series
    ATI Technologies Inc., RADEON X700 Series Secondary


    ** External Plug-ins Information **

    No external plug-ins installed.

    ** iPod/iPhone Connectivity Tests **

    iPodService 8.1.1.10 is currently running.
    iTunesHelper 8.1.1.10 is currently running.
    Apple Mobile Device service 2.12.36.0 is currently running.

    Universal Serial Bus Controllers:

    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.

    FireWire (IEEE 1394) Host Controllers:

    Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

    ** iPhone/iPod Touch Sync Tests **

    No iPhone or iPod found.
    -------------------------------

    this is what I get when I run a diagnostics test.
  • Katrina S. Level 7 Level 7 (24,090 points)
    Did you ever try an iPod reset while it's connected to the PC? that is the 1st step in that article...
  • DreamEFX Level 1 Level 1 (0 points)
    Katrina,

    Thanks for your help I really do appreciate it however please understand my situation. My iPhone and iPod do not show up whatsoever.

    The option of resetting my iPhone or iPod isn't even an option as it doesn't show up at all. Like I said it doesn't show up in windows explorer or iTunes nor does it even charge the phone.

    even if I could reset my iphone or iPod it would mean losing everything and starting from scratch...that would be very annoying.
  • Katrina S. Level 7 Level 7 (24,090 points)
    No, try it with the ipod first - a reset does NOT erase stuff. You are thinking of a restore.




    On click-wheel ipods, It's where you hold down the center button and pause button for a few seconds.
    The apple logo shows up and everything is still on the ipod. I don't know how to do a reset on an iPhone, but I imagine there is something similar that just restarts its firmware without erasing content.




    I do get that the PC doesn't recognize the devices. Anyway, you can't restore an iPod until iTunes recognizes it, as you pointed out.
    You'd be amazed, a reset has made my iPod behave lots of times when it starts acting funny. Just takes a few secs.

    Message was edited by: Katrina S.
  • DreamEFX Level 1 Level 1 (0 points)
    Katrina:

    Really sorry for misunderstanding you. Yeah, I did do a restore but just not while connected to the USB plug. I just tried and nothing changed.

    The iPhone you just shut down and restart by holding the power button and the home botton for a few seconds...I definitely tried that with no luck.

    I'm guess by the responses here I'm like a rare case and there is no solution found yet? I hope not. I tried my friends iPhone...it didn't work on my computer either. However we tried it on his machine both my iPhone and his worked and was detected.

    So it's definitely my PC. I don't know what could cause it. Right now i have no anti-virus software installed so I'm trying to figure out what else could be making the Apple USB driver not work.
  • DreamEFX Level 1 Level 1 (0 points)


    No one else has any clue whats up with why my PC isn't working?
  • Katrina S. Level 7 Level 7 (24,090 points)
    Yeah, it's definitely your PC. Does Device Manager show the Apple iPhone USB driver in the list, as explained here? Scroll down until you see a reference to the Device Manager stuff.


    http://yukichigai.googlepages.com/iphonex64

    Message was edited by: Katrina S.
  • ee-idh Level 1 Level 1 (0 points)
    I had the same issue. I followed the troubleshooting article but nothing worked. It was strange because I've had my iPod sync no problems. On a whim, I tried it in the integrated USB port (v1.1) and it worked. Clearly something wrong with my USB 2.0 card. I have re-installed the drivers but that didn't clear it up. Next step is to remove the card and re-install it. Anyway, while it's slow using USB 1.1, it is working. Hope this helps.
  • Sweepy Level 1 Level 1 (10 points)
    I had a similar problem a few weeks ago. I have windows XP so it might be different, but heres what I did:
    Go to start then control panel, if you cant find that try to find it under settings.

    Then click add hardware while your iPhone/iPod is plugged in.

    It should help you from there
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