iTunes/PC not detecting iPhone or iPod at all....

Katrina:

Thanks but that is for windows XP users who installed either SP2 or SP3.

I'm running Windows Vista (64bit) SP1

I'm pretty sure it has somethng to do with a windows update and my anti-virus however not sure how to fix it 😟

Katrina:

I uninstalled my anti-virus program rebooted. Uninstalled iTunes and rebooted..reinstalled iTunes and still no luck:(

There part I read the "windowsXP service pack" issue was from this:

"Tip: Check Device Manager first (right-click on My Computer, choose Manage, and then select Device Manager). If no devices appear in the Windows Device Manager, go here."

I'm in that same boat. I cannot see in the device manager my iPhone or iPod.

I've searched online but I can't find any solution to my problem...am I the only one?? ugh:(

Also, the USB doesn't even charge the iPhone.

However if I plug in my canon camera or my Garmin GPS it works perfectly and charges.

Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
System manufacturer System Product Name
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number AB413F5CF9DC3516

Current user is not an administrator.
The current local date and time is 2009-05-20 22:30:50.
iTunes is not running in safe mode.

Video Display Information

ATI Technologies Inc., RADEON X700 Series
ATI Technologies Inc., RADEON X700 Series Secondary


** External Plug-ins Information **

No external plug-ins installed.

** iPod/iPhone Connectivity Tests **

iPodService 8.1.1.10 is currently running.
iTunesHelper 8.1.1.10 is currently running.
Apple Mobile Device service 2.12.36.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

** iPhone/iPod Touch Sync Tests **

No iPhone or iPod found.
-------------------------------

this is what I get when I run a diagnostics test.

Katrina,

Thanks for your help I really do appreciate it however please understand my situation. My iPhone and iPod do not show up whatsoever.

The option of resetting my iPhone or iPod isn't even an option as it doesn't show up at all. Like I said it doesn't show up in windows explorer or iTunes nor does it even charge the phone.

even if I could reset my iphone or iPod it would mean losing everything and starting from scratch...that would be very annoying.

Katrina:

Really sorry for misunderstanding you. Yeah, I did do a restore but just not while connected to the USB plug. I just tried and nothing changed. 😟

The iPhone you just shut down and restart by holding the power button and the home botton for a few seconds...I definitely tried that with no luck.

I'm guess by the responses here I'm like a rare case and there is no solution found yet? I hope not. I tried my friends iPhone...it didn't work on my computer either. However we tried it on his machine both my iPhone and his worked and was detected.

So it's definitely my PC. I don't know what could cause it. Right now i have no anti-virus software installed so I'm trying to figure out what else could be making the Apple USB driver not work.

😟

No one else has any clue whats up with why my PC isn't working?