Sony Clock Radio charging oddity

Question

Level 2

242 points

Sony Clock Radio charging oddity

I bought a Sony ICF-C1iPMK2 Clock Radio to work with my iPhone 3G. While still in its Contour case, the iPhone was connected solidly enough to the base that the radio functioned as expected. The battery with a lightning bolt was displayed, but the big battery symbol is showing that the battery level is falling fast.

I took the phone out of its case and reconnected it to the radio. I'll let you know if that solves the problem.

Has anyone seen a case when the charging indicator is on, but the battery level continues to fall?

Mac mini 2009, iBook, eMac, 2 iPhones, AppleTV, Mac OS X (10.5.6)

Posted on May 22, 2009 10:22 AM

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Answer 1

David Trevas Author

Level 2

242 points

May 22, 2009 11:05 AM in response to David Trevas

Update: Taking the iPhone out of its case didn't help. Battery hit the 10% mark even though the charging icon was shown at all times!

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Answer 2

JoeZinVA

Level 2

431 points

May 22, 2009 2:11 PM in response to David Trevas

Try rebooting the iPhone or plug it in the PC or wall charger and see if it recharges. If not, a restore or clean restore and see if that works.

Otherwise, you would have to contact Apple for a repair/replacement to solve the issue.

If it recharges by PC or wall charger, then it's the Sony itself.

Message was edited by: JoeZinVA

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Answer 3

Jason L

Community Specialist

May 22, 2009 3:05 PM in response to David Trevas

Hi David,

If you haven't already, try updating the iPhone to the latest software available.
http://support.apple.com/kb/HT3327

If the iPhone is already updated, try restarting it by holding the Sleep/Wake button until the red slider appears> then slide to turn off> and turn the iPhone back on by pressing the Sleep/Wake again, as described on page 34 of the iPhone User Guide.
http://manuals.info.apple.com/en/iPhoneUserGuide.pdf

Does the iPhone charge correctly from your Mac or the USB power adapter?
Does the iPhone display a charging not supported message when connected to the radio?
!http://km.support.apple.com/library/APPLE/APPLECARE_ALLGEOS/HT1476/HT1476%204.P NG!
This article: http://support.apple.com/kb/HT1476 displays that message along with details about charging the iPhone.

-Jason

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Answer 4

David Trevas Author

Level 2

242 points

May 23, 2009 5:44 AM in response to Jason L

Thanks, Jason and Joe.

Sony sent me the definitive answer to this question.

---------------------------
Thank you for contacting Sony Support.

I'm glad to provide the information about connecting iPhone to the unit. As per the information available online *iPhone 3 G is not compatible with the unit*. I suggest that you refer 2 in the manual for the unit to view the information about compatible iPod models. You can view, save and/or print the manual and other supplied documentation from our website at:

https://www.docs.sony.com

If you experience difficulties please visit:

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C257998

Thank you for choosing Sony.

The Sony Email Response Team
C6UU
Eric
-----------------------

There's the answer, but I still don't know why the charging icon comes on or why I don't get some kind of incompatibility warning. Oh, well, my disappointment with Sony deepens even further.

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