8 Replies Latest reply: Jun 18, 2009 9:16 AM by riversen
Pikmin19 Level 1 Level 1 (0 points)
Up until today, I have had relatively few problems syncing my 2g iPod touch. Earlier today, however, I had just ripped and CD and wanted to put it on my iPod, but got a repetative error message that the USB device isn't being recognized by windows. Initially, this was happening with an iPod nano (1g), but the nano seems to work fine now. During this whole period my iPod Shuffle has worked. All three devices have worked with a different PC.

Here is a list of troubleshooting steps I have taken:

- Uninstalling and reinstalling iTunes (made sure to use latest version)
- Used multiple USB ports and multiple cables (all USB 2.0)
- Restarted PC in question multiple times
- Restored iPod using seperate PC... multiple times (latest firmware update)
- Under "Device Manager," uninstalled driver, searched for updated driver, and reconnected iPod
- I have already spoke with an Apple rep and performed the tips he gave me; I plan to call back but would like to see if anyone here could have any suggestions

Other notes:

Every so often, iTunes will recognize the iPod and say that it is corrupted. When I click OK on the window, the iPod appears to be no longer recognized, and therefore isn't able to be restored with that computer.

I believe this is a problem with my computer, not my iPod, but any suggestions would help.

Both iTunes and my iPod touch are updated to the latest versions.

Windows Vista, iPod Touch 2nd Gen 16GB
  • Pikmin19 Level 1 Level 1 (0 points)
    I deleted the driver for the iPod and reinstalled it and now it is recognized by windows, but iTunes still fails to recognize it. I'll be doing a some more troubleshooting and post here if nothing seems to work.

    EDIT: Nevermind, when the driver was reinstalled, it installed it as a camera. I'll try restoring the iPod again and see if it does anything.

    Edit2: Restore still did not work.

    Message was edited by: Pikmin19
  • Pikmin19 Level 1 Level 1 (0 points)
    I got the iPod to work yesterday after spending an hour with an apple rep. It was working fine until I experienced an identical error to the one I had yesterday.
  • riversen Level 3 Level 3 (675 points)
    Did you upgrade to 8.2 of iTunes? This seems to be the issue for most, but some in 8.1 have a similar issue. Not sure what Apple did, but I am waiting for fix and getting very frustrated!
  • Pikmin19 Level 1 Level 1 (0 points)
    Like I said earlier, iTunes is the latest version, 8.2. It still will not sync with that computer but I will try and install the 3.0 update (whenever they decide to release it today...) and see if that will help to clear up any issues.
  • Pikmin19 Level 1 Level 1 (0 points)
    Like I said earlier, iTunes is the latest version, 8.2. It still will not sync with that computer but I will try and install the 3.0 update (whenever they decide to release it today...) and see if that will help to clear up any issues.
  • Pikmin19 Level 1 Level 1 (0 points)
    Like I said earlier, iTunes is the latest version, 8.2. It still will not sync with that computer but I will try and install the 3.0 update (whenever they decide to release it today...) and see if that will help to clear up any issues.
  • luvlabs Level 4 Level 4 (3,610 points)
    Well, your certainly put a lot of work into this with minimal results. There is a piece of software, Apple Mobile Device Services, that is crucial to the operation and connection of the iPod to iTunes. It is pretty simple to check if it is functioning or not: http://support.apple.com/kb/TS1567

    There is something that you also need to do if you think you need to reinstall iTunes - remove iTunes, Apple Mobile Device Services, and QuickTime before you download and reinstall iTunes.

    So if you have problems after you update to 3.0, follow that article above to start.
  • riversen Level 3 Level 3 (675 points)
    Well, I can certainly understand your frustration and you are by no means alone. There are many, I do many, posts and threads discussing the iTunes 8.2 bug. The only fixes, if you have the big bug, are to revert to iTunes 8.1 or to go to another computer that might be working. There is obviously something on some PC's that allows them to work. The problem is for those whose computers don't work, turning off anitvirus software, uninstalling every Apple thing, following every Apple official or unofficial work around or fix document, reinstalling Windows, or restoring your iPod Touch may not work for your PC. It almost sounds like a standard driver/hardware configuration that Mac may have missed or overwritten when they compiled their code. With the launch of 3.0, I suspect that they are completely focused on its successful roll-out.

    On a side note, my wife's computer running Vista Premium was able to update her iPhone to the 3.0 OS without a hitch. I was thankful, but it made my issue more interesting. Is the issue an oversite by Apple for something in Windows XP or is it, again, a hardware/driver oversite that has caused this huge conflict, so the iTunes app cannot see the hardware? I don't know.

    I hope and pray that Luvlabs advice works. It has for a select few, but it has not for a large group of ther folks. My personal recommendation is (should it not work), is to find a computer that you can sync to with iTunes 8.2. Upgrade your OS, and then resynce your iPod Touch to your computer. I am almost willing to bet that Apple tested the 3.0 OS with iTunes 8.2 thoroughly and it will work. I suspect their regression testing failed or was overlooked or was just not thorough enough.

    I wish you the best and hope you get it to work.