Need advice for escalating warranty repair
hi all,
around easter I noticed my daughters 2007 C2D macbook(white) developing hairline cracks in the backcase near three stress points, near the tabs on both sides that hold it off the topcase and in the middle from constant opening of the machine. the local genius said applecare would cover it but she needed it for school so I delayed sending it in. My Bad. She comes home with a chip in the topcase and about 12-14 dead pixels in the display. Sent it off for repair and Apple said the screen showed signs of abuse( not completely out of the question) due to one section that seems to have been "bruised" and is leaking. Unless she or a spurned lover took an icepick to the screen I don't see how she caused over a dozen pixels scattered all over the display to fail but I am not an engineer. The problem is they will not perform the case repair unless I agree to the $800 LCD replacement. The reason being they can't perform a partial repair. The way I heard it is until I replace the LCD at my expense apple in unable to do any warranty repairs and i have 14 Months of Applecare left. My local apple store is closed for renovations or I would go there where they recognize me for advice. Powerbook Medic quotes $250 for screen replacement. should I do that and then resubmit the machine to Apple for case repair? Is there a Phone number for customer service other than tech support I could try to escalate this case with? The only one I see is the Apple Store CS for orders and such. Anyone have any thoughts or recommendations?
Thanks,
Frank
around easter I noticed my daughters 2007 C2D macbook(white) developing hairline cracks in the backcase near three stress points, near the tabs on both sides that hold it off the topcase and in the middle from constant opening of the machine. the local genius said applecare would cover it but she needed it for school so I delayed sending it in. My Bad. She comes home with a chip in the topcase and about 12-14 dead pixels in the display. Sent it off for repair and Apple said the screen showed signs of abuse( not completely out of the question) due to one section that seems to have been "bruised" and is leaking. Unless she or a spurned lover took an icepick to the screen I don't see how she caused over a dozen pixels scattered all over the display to fail but I am not an engineer. The problem is they will not perform the case repair unless I agree to the $800 LCD replacement. The reason being they can't perform a partial repair. The way I heard it is until I replace the LCD at my expense apple in unable to do any warranty repairs and i have 14 Months of Applecare left. My local apple store is closed for renovations or I would go there where they recognize me for advice. Powerbook Medic quotes $250 for screen replacement. should I do that and then resubmit the machine to Apple for case repair? Is there a Phone number for customer service other than tech support I could try to escalate this case with? The only one I see is the Apple Store CS for orders and such. Anyone have any thoughts or recommendations?
Thanks,
Frank
intel iMac, Mac OS X (10.4.8)
