Canon VIxia hf20 help!!!!!

Hello, I recently purchased the Canon Vixia hf20. For some reason when i put the camera into playback mode/connection mode the computer will recognize the device but the software which came with the camera will not discover the movie loaded onto it. I am using a mac and the software is compatible with mac. I have plugged the camera into the power source as well as connected it to my macbook via USB. I have tried connecting it to imovie 09 as well as ustream but that didn't work either. The drivers are up to date but for some reason it just wont work. If anyone could help me with this I would greatly appreciate it, Thanks - JP

MacBook, Mac OS X (10.5.7)

Posted on May 24, 2009 9:16 PM

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11 replies

Oct 27, 2009 1:19 PM in response to help tech

Bad news -- it looks like the Vixia hf20 is NOT compatible in video mode with Mac. From the Canon web support site:

Issue: What is the Mac compatibility of my camcorder?
Solution: The digital video solutions disk is compatible with Mac OS 10.4 and up for stills only. No video related software is provided.

The video connectivity of the Canon DVD and Hard Disc Drive camcorders provided by the software bundled with them is designed for use with Microsoft Windows XP Service Pack 2 and Microsoft Windows Vista only. The Sonic Roxio My DVD software included with some models is only compatible with the Windows XP SP2 operating system when combined with a computer supporting the USB 2.0 specification.
Macintosh OS10.4.3 and up users may be able to view the contents of a finalized disk or files recorded onto the hard drive (for hard disc drive models) on the computer when it is connected to a USB port on the computer. With a finalized disk loaded into the camcorder the camera should show up on the desktop as a mounted drive and files may be copied (dragged) from the disk using normal procedures. Any desired editing, playback or other features may require additional third party software.

Note: Proper operation is not guaranteed.

Nov 4, 2009 11:24 AM in response to stringtheorist

I have an HF-11 that's almost identical to the HF-20, and this works for me. I did run into an issue early on which I solved by (despite the warning msg on the LCD) disconnecting and re-connecting the USB cable, while plugged into the Mac!

An alternative I would recommend (that I use now for faster load), is to copy the movie files (use the camera's menu option for this) from internal mem to external Class 4/6 SDHC card, and then plug the SDHC card into an external reader (or a plug-in USB stick that supports SDHC) attached to the Mac.

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Canon VIxia hf20 help!!!!!

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