Apple Support and Discussions

If you have an issue which you want to make sure Apple does not miss in whatever "skimming" of the discussions gets done, make sure you post it here, which is the first place they go to find out what needs fixing:

http://www.apple.com/feedback/

I think you might want to read one of the header's user tips:

http://discussions.apple.com/thread.jspa?threadID=1771212

What you find out is that this is a hospital ward. Sometimes skewed by people who simply try every troubleshooting tip in the book. That's the problem when they try and read one of the long threadjacked threads on the board looking for a solution. Furthermore when you buy a Mac, you have 90 days for any Apple software support, 1 year for any Apple hardware support, and within that first year, you can buy AppleCare for your Mac to extend both to 3 years from date of computer's purchase. The more people who open case numbers for a particular issue under AppleCare, the more likely Apple will see a "prevalent" issue as a real one. It is very difficult to discern from long threads, how many posts are from the same person, versus multiple people. Apple also has a bug reporter system for free online developers from http://developer.apple.com/ and http://bugreporter.apple.com/

Message was edited by: a brody

I realize this is a "users helping users" forum rather than a support forum (by the way that is NOT obvious)

What? You didn't read the Terms of Service you agreed to when you signed up?

😉

Regards

TD

Terence of course is refering to These terms of use.
Honestly I'm not surprised that many don't read it because they are just here to look for an answer to their question.

We are informed things are tracked here somewhat. But as you know with any invisible hand, it is difficult to know how much is tracked, and how much is ignored, or not deemed significant. Occasionally we have seen Apple techs in the AppleTV forum more often than others, and that's why you see the Apple logo in the Terms of Use as one of the icons you'll see.

We can't speculate or guess as to Apple's policies on this account. All we know is that Apple's support is the best rated in the industry. I would personally attribute that to the personalized attention one can get through AppleCare, and the numerous end users who are willing to offer good help, as well as the relative simplicity of their systems.

I would strongly recommend you search http://www.apple.com/support for answers to your many questions. Many of the moderators here have also a hand in getting those knowledgebase articles written after seeing issues on these boards.

Use your AppleCare whenever you can to get Apple to be informed of issues with your computer.

There are Apple employees who participate in Apple Discussions, however it is mainly a user to user support forum. Most of the Apple employees who help out are doing so on their own time and not in any official capacity.

In addition to the employee participants, there is also the host team that can be recognized by the purple apple next to their alias. The host team is here to help maintain the forums, moderate unhealthy activity and escalate issues when appropriate.

Eric W.

Hi Paul,

The only way you will see the 'helpful' and 'answered' options would be to log in as xpuserpjc, as only the original poster can award points.

Regards,
Colin R.

Sorry for a newbie question but I wanted to know does Apple even care if their representative in a certain country is ruining their reputation? and Where can I write to complain about service and customer treatment?

I just dealt with the company personally after EVERY Mac owning friend that I have here told me not to and to call Italy or the UK for help and I thought that they were being dramatic. They were right. Rainbow in Greece are HUGE criminals and literally MAKE you want to buy a <retching noise> Microsoft based computer. They charge 1,45 euro a minute to ask a Tech a question, they wipe your hard drive withput asking if you have a back-up, they wanted to charge me 800+euro to fix my laptop when the Maglet was to blame, and they had balls to ask me to fly up to Athens (170 Euro R/T plus hotel) to come pick up my laptop after they did nothing but reset it. I am so upset about the situation that I don't know who to contact to complain! Help!

Apple certainly cares, though it sometimes can be difficult getting to the right person to let them know. You might try calling Apple's Greece office at:

00800 44145417

and asking if you can be connected with a Apple customer service representative. If you are able to get in touch with an Apple representative, you can let them know about your experience. Be prepared to be precise in the details of your situation: what your initial problem was, what Rainbow told you about the problem and what they proposed to do about it and when, and what their final "resolution" was.

Regards.