7 Replies Latest reply: Jun 11, 2009 8:15 PM by Niku
Niku Level 2 Level 2 (285 points)
Nothing happens when I click on the iTunes icon in my dock. I have tried turning the computer off and on--twice--but that didn't help. This suddenly happened. I had been successfully using iTunes in the normal way. The only thing that might have caused the problem is that I dragged a tune out of of my iTunes library to my desktop and then mailed it to a friend via E-Mail. Actually, I don't think that could have caused the problem, but that's the only thing I can think of that was out of the ordinary.I might add that when my iTunes icon disappeared from my dock after I turned the computer off and on, I used Spotlight to put the icon back, but it still didn't work.

MacBook 2 GHz Intel Core 2 DVD, Memory: 4 GB 667 MHz DDR2 SDRAM, Mac OS X (10.5.5)
  • Jim VanLeeuwen Level 6 Level 6 (18,820 points)
    Drag the iTunes icon out of the dock and it will disappear. Then open your applications folder, locate iTunes, and drag the icon from there to where you want it in the dock. The application will remain where it is and a working icon will be placed in the dock.
  • Niku Level 2 Level 2 (285 points)
    Jim VanLeeuwen wrote:
    Drag the iTunes icon out of the dock and it will disappear. Then open your applications folder, locate iTunes, and drag the icon from there to where you want it in the dock. The application will remain where it is and a working icon will be placed in the dock.

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    I've tried that several times, but this time something's different. The icon doesn't go "poof" when I drag it out of the dock. Also, I can't put it in the trash. It just won't go. It does go away when I click on "quit," even though using "quit" usually doesn't remove the icon from the dock. Anyway, when I reinstall the iTunes icon into my dock, it doesn't work.
  • Niku Level 2 Level 2 (285 points)
    Niku wrote:
    Jim VanLeeuwen wrote:
    Drag the iTunes icon out of the dock and it will disappear. Then open your applications folder, locate iTunes, and drag the icon from there to where you want it in the dock. The application will remain where it is and a working icon will be placed in the dock.

    --------------------------------------------------------------------
    I've tried that several times, but this time something's different. The icon doesn't go "poof" when I drag it out of the dock. Also, I can't put it in the trash. It just won't go. It does go away when I click on "quit," even though using "quit" usually doesn't remove the icon from the dock. Anyway, when I reinstall the iTunes icon into my dock, it doesn't work.

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    5/31/09: It's fixed. A man at "Apple Care Protection Plan" walked me through to the solution. Basically, the problem was that my iTunes program had crashed. Thanks for your help.
  • ihshauri Level 1 Level 1 (0 points)
    So what did he have you do?
  • Niku Level 2 Level 2 (285 points)
    ihshauri wrote:
    So what did he have you do?

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    Well, I wish I could walk you through it, too, but I don't remember all of the steps. The key step was to reinstall iTunes. After doing this, i remember him saying,"We'll be done in three minutes". Then, in exactly three minutes, he had my iTunes going again. So, there was something more than just downloading a fresh copy of iTunes.He did mention that he was so familiar with the cure because he had experienced exactly the same problem on his computer.
  • spyderslittlegrl Level 1 Level 1 (0 points)
    I just upgraded to iTunes 8 and now my computer wont let me open to iTunes. It says that when I open it I need to uninstall iTunes and then reinstall it. Will this make all my music that I have downloaded on it disappear??? Please help me!
  • Niku Level 2 Level 2 (285 points)
    spyderslittlegrl wrote:
    I just upgraded to iTunes 8 and now my computer wont let me open to iTunes. It says that when I open it I need to uninstall iTunes and then reinstall it. Will this make all my music that I have downloaded on it disappear??? Please help me!

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    I'm not one to be giving advice, but perhaps you can benefit from my experience. While I don't remember exactly what the man from the Apple Care Protection Plan had me do after I downloaded iTunes, I do remember asking him if the download would duplicate the corrupted iTunes I already had in my computer. In other words, I thought that it might be necessary to delete the existing iTunes at some point. He said that I didn't have to delete the existing copy because that would be done automatically when I downloaded the new copy. That's about all that I can tell you except that he definitely didn't have me delete the existing copy. Good luck.

    Well,