Skip navigation
This discussion is archived

I-tunes sync option disabled

1252 Views 4 Replies Latest reply: May 27, 2009 8:13 PM by Peter Miller RSS
hawkeye8388 Calculating status...
Currently Being Moderated
May 27, 2009 7:48 PM
I have a HP laptop that I have used fine with i-tunes in the past. However, when I plug the cable from the i-pod to i-tunes to put new music on the sync option/devices is not appearing between "Store" and Playlist in i-tunes. A few notes:

* Under file under "Sync i-pod" i-pod sync is disabled
* In Preferences-Devices I have unchecked and checked disable automatic sync
* I have downloaded new version of i-tunes and restarted computer multiple times.
* When I plug i-pod into computer via cable the i-pod lights up but does not take a charge
* When I plug i-pod into a wall adapter it takes the charge fine.

Thanks for any assistance!
HP, Windows Vista
  • Peter Miller Level 4 Level 4 (1,955 points)
    Currently Being Moderated
    May 27, 2009 7:56 PM (in response to hawkeye8388)
    Hi hawkeye8388,

    Welcome to Apple Discussions.

    Firstly. Are you using the same iPod cable to connect to the wall charger as to the computer? If you're using two different cables, one may be faulty - try the other cable.

    If you're using the same cable then it sounds like your iPod is faulty. I would take it to an Apple Service Center and have them chick it for you.

    NOTE: In preference re-check the automatic syncing option as that is why the iPod does not sync when connected.

    Hope this information is useful.

    Kind Regards,

    Peter.

    Message was edited by: Peter Miller
    Mac Pro 2x2.8Ghz Quad-Core Intel Xeon CTO; iPod Touch 2nd Gen (Personalized), Mac OS X (10.5.6), iWork & iLife '09, Adobe CS3, Final Cut Studio
  • Peter Miller Level 4 Level 4 (1,955 points)
    Currently Being Moderated
    May 27, 2009 8:09 PM (in response to hawkeye8388)
    You may just have a damaged cord (does the cord show any signs of physical damage?) - In any case try a different cord (if you have one) or borrow one and see if that fixes the problem.

    If that resolves the issue you'll just need to get a new cord. If it doesn't you should send your iPod in for repair

    Regards,

    Peter.
    Mac Pro 2x2.8Ghz Quad-Core Intel Xeon CTO; iPod Touch 2nd Gen (Personalized), Mac OS X (10.5.6), iWork & iLife '09, Adobe CS3, Final Cut Studio
  • Peter Miller Level 4 Level 4 (1,955 points)
    Currently Being Moderated
    May 27, 2009 8:13 PM (in response to Peter Miller)
    Also, you may have just 'disabled' your iPod from being detected by software, if so this is fairly easy to fix:

    If the iPod is just disabled try this to re-enable the Touch:

    http://www.neowin.net/forum/index.php?showtopic=649090

    Message was edited by: Peter Miller
    Mac Pro 2x2.8Ghz Quad-Core Intel Xeon CTO; iPod Touch 2nd Gen (Personalized), Mac OS X (10.5.6), iWork & iLife '09, Adobe CS3, Final Cut Studio

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.