13 Replies Latest reply: Jun 1, 2009 9:38 AM by Bruce Etnyre
MikeAdamsCT Level 1 Level 1
expertise.appletv
Apple TV
Using CMD/Shift/4 no longer works fo rme. Is there something dumb I am overlooking?

Thanks

Intel iMAc 24", Mac OS X (10.5.1)
Solved by Bruce Etnyre on May 31, 2009 10:01 AM Solved
Start up in the other account that worked correctly and see if you can move the ImageCapture.plist files to your regular account. Maybe if you copy (option-drag) it to the Desktop, it will be there when you return to the original account and you can then put it into your Users/Library/Preferences.

I think just the main .plist may work and then generate ones in the ByHost folder, if needed, but you may need to copy those from your alternate account to the main account too.
Reply by Bruce Etnyre on May 30, 2009 7:52 AM Helpful
You can try moving the file:

com.apple.ImageCaptureApp.plist

to the Desktop and restarting.

The file is found in the folder:

Macintosh HD/Users/yourusername/Library/Preferences

(where “yourusername” is the short name of your computer in lowercase letters, like xxxxx - the folder looks like a house/home)

You might also want to remove the other ImageCapture.plist files in the ByHosts folder inside that Preferences folder. The files will automatically be re-created if needed.

All replies

  • Björn Herrmann Level 4 Level 4
    expertise.photosformac
    Photos for Mac
    You might have disabled the shortcut or changed it to something else. Look at System Preferences/Keyboard to find out.

    Björn
  • MikeAdamsCT Level 1 Level 1
    expertise.appletv
    Apple TV
    That is still checked as normal
  • Björn Herrmann Level 4 Level 4
    expertise.photosformac
    Photos for Mac
    Hmmm, is the other screenshot shortcut still working? (cmdshift3)
  • nerowolfe Level 6 Level 6
    Create a new user account and see if it works with that account.
    Also you should update your profile or your computer. You are showing a very old version of Leopard (10.5.1)
    We are up to 10.5.7
  • NA Smith Level 2 Level 2
    Alternative remedy - maybe try the Screenshot Plus widget for Dashboard. Nice interface with imaginative functionality - I like it anyway....

    Cheers
  • BobHarris Level 6 Level 6
    Do you have write access to your Desktop?
    Select the Desktop folder in your Home Folder
    Command-I (Get Info)
  • nerowolfe Level 6 Level 6
    NA Smith wrote:
    Alternative remedy - maybe try the Screenshot Plus widget for Dashboard. Nice interface with imaginative functionality - I like it anyway....

    Cheers

    The problem is that a built-in function is not working - symptomatic of some systemic problem. Another way to do it does not fix the problem. No problem should ever be left unaddressed. It will only cause more problems in time.
  • MikeAdamsCT Level 1 Level 1
    expertise.appletv
    Apple TV
    I have Read/Write privileges.

    The screen capture works okay in another account, so I guess it is something in my settings that has become corrupted
  • Bruce Etnyre Level 4 Level 4
    You can try moving the file:

    com.apple.ImageCaptureApp.plist

    to the Desktop and restarting.

    The file is found in the folder:

    Macintosh HD/Users/yourusername/Library/Preferences

    (where “yourusername” is the short name of your computer in lowercase letters, like xxxxx - the folder looks like a house/home)

    You might also want to remove the other ImageCapture.plist files in the ByHosts folder inside that Preferences folder. The files will automatically be re-created if needed.
  • MikeAdamsCT Level 1 Level 1
    expertise.appletv
    Apple TV
    Well, this narrows down the problem. I have no ImageCapture files at all. Restarting does not create new ones. I see that others on this forum are having the same problem, but clearly most people are okay: I don't know enough to start trouble-shooting.

    Thanks
  • Bruce Etnyre Level 4 Level 4
    Start up in the other account that worked correctly and see if you can move the ImageCapture.plist files to your regular account. Maybe if you copy (option-drag) it to the Desktop, it will be there when you return to the original account and you can then put it into your Users/Library/Preferences.

    I think just the main .plist may work and then generate ones in the ByHost folder, if needed, but you may need to copy those from your alternate account to the main account too.
  • MikeAdamsCT Level 1 Level 1
    expertise.appletv
    Apple TV
    Thanks Bruce et al.

    Tried that and it seems to be be working now. I still have no idea why it quit
  • Bruce Etnyre Level 4 Level 4
    Happy to hear that helped. Thanks for the star.

    Sometimes those preference files become corrupt from an application crash, kernel panic, or interference from third party apps. If the system works correctly in another user account, it usually means one of the .plist files is wonky.