windows: iphone does not show in itunes

Question

Level 1

0 points

windows: iphone does not show in itunes

Hi all,
I used to sync my iphone with itunes on my notebook.

I realy dont know what changed but: from one day to the other, itunes does not recognize the iphone any more.

( the cable seems to be ok, since when I connect the iphone to a different computer, itunes fires up ok)

I checked the support page ( http://support.apple.com/kb/TS1495 ), so:
i have the usbaapl.sys file in system32/drivers; ok
the apple serverices are running; ok
BUT: the iphone is not listed under USB devices in the device manager
(btw: the windows camera diaglog fires up as expected, when the iphone is connected )

I restarted my notebook, reinstalled itunes, turned the Iphone off and on - no change.

I realy need my iphone to sync again - so please help.

Core 2 Duo, Windows XP Pro

Posted on May 28, 2009 11:54 AM

Reply

Answer 1

Ingo2711

Level 9

70,149 points

May 28, 2009 1:10 PM in response to alobar72

Did you try to connect in recovery mode? http://support.apple.com/kb/HT1808
Background processes in itunes: http://support.apple.com/kb/TA23565
Did you update your usb drivers? http://support.apple.com/kb/TS1275 and http://support.apple.com/kb/TS1286

Reply

Answer 2

alobar72 Author

Level 1

0 points

May 28, 2009 2:00 PM in response to Ingo2711

hmmm. thanks, this semms to help. When I follow the first tip, windows recognizes a new USB device - unfortunately it is not able to install the drivers automatically.
What am I supposed to do now 🙂 ?

Reply

Answer 3

Envision99

Level 4

1,165 points

May 28, 2009 2:17 PM in response to alobar72

I just found this on Apple's website, it might help out:

http://support.apple.com/kb/TS1495

Reply

Answer 4

alobar72 Author

Level 1

0 points

May 28, 2009 2:22 PM in response to Envision99

Hi,

thanks for your reply. I think this is the link i quoted in my original post.
unfornunately it did not help me so far.

What confuses me is: although the usb driver (something.sys ) is in my drivers directory, windows is not able to recognize the phone - neither can it install it automatically. 😟

Reply

Answer 5

Ingo2711

Level 9

70,149 points

May 28, 2009 2:24 PM in response to alobar72

Try to uninstall itunes and all components and install again: http://support.apple.com/kb/HT1925

Reply

Answer 6

Envision99

Level 4

1,165 points

May 28, 2009 2:43 PM in response to Ingo2711

The only other option I can think, is that you should try a program called revo uninstaller. It will go through and not only uninstall the program but also delete all registry files and files/folders related to the program. Before you do this, you should backup iTunes onto DVDs or to a hard drive.

If this doesn't work, then it is a problem with the Windows OS itself and not with the iPhone software on Windows.

One last thing, when you connect your iPhone, do the following:
-Right click on My Computer and select Manage
-Select Device Manager
-Expand the Universal Serial Bus controllers
-Do you see "Apple Mobile Device USB Driver"?
-Try right clicking on it and select uninstall.
-Disconnect and reconnect your iPhone.

Reply

Answer 7

alobar72 Author

Level 1

0 points

May 30, 2009 1:19 AM in response to Envision99

Hi,

thanks to everyone who spent a though on this one.

This did the trick:
I stopped the services, deinstalled and wiped everything from apple, and reinstalled itunes.
now i works again... well except:
the calendar does not sync. Itunes stays a long (a realy long ) time on "syncing calendar" but at the end of the day no calendar items have been synced. ( everything else is syncing fine though)
Anyway: happy so far - will go into the calendar thing later.

Again: thanks for the support.

Best Regards
Heiko

Reply

Answer 8

akouris

Level 1

10 points

Jun 9, 2009 5:08 AM in response to alobar72

I have had the same, annoying problem, but found a strange solution.

I followed every advice:
- uninstalled/installed itunes
- stopped, started, restarted services associated with it
- uninstalled/installed USB drivers

Still nothing seemed to rectify the situation: I could see the iphone in device manager and import photos, but itunes refused to see my iphone 3G.

The situation was rectified when I decided to connect to my computer an older iphone 1st generation. iTunes was able to see it. After that I disconnected the old iphone, connected the 3G again, and everything worked fine.

I do not understand why initially it could not see it, but it is very strange.

Reply

Answer 9

alobar72 Author

Level 1

0 points

Jun 9, 2009 7:06 AM in response to akouris

a whole bunch of strange occurances :-)however: what you describes differs a bit from mine:
My Iphone 3G did not show up in the device manager.
Anyway: cool solution - good point to not throw away old mobile Phones 😉

Reply