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windows: iphone does not show in itunes

2429 Views 9 Replies Latest reply: Jun 9, 2009 7:06 AM by alobar72 RSS
alobar72 Calculating status...
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May 28, 2009 11:54 AM
Hi all,
I used to sync my iphone with itunes on my notebook.

I realy dont know what changed but: from one day to the other, itunes does not recognize the iphone any more.

( the cable seems to be ok, since when I connect the iphone to a different computer, itunes fires up ok)

I checked the support page (http://support.apple.com/kb/TS1495 ), so:
i have the usbaapl.sys file in system32/drivers; ok
the apple serverices are running; ok
BUT: the iphone is not listed under USB devices in the device manager
(btw: the windows camera diaglog fires up as expected, when the iphone is connected )

I restarted my notebook, reinstalled itunes, turned the Iphone off and on - no change.

I realy need my iphone to sync again - so please help.
Core 2 Duo, Windows XP Pro
  • Ingo2711 Level 6 Level 6 (16,815 points)
    Currently Being Moderated
    May 28, 2009 1:10 PM (in response to alobar72)
    Did you try to connect in recovery mode? http://support.apple.com/kb/HT1808
    Background processes in itunes: http://support.apple.com/kb/TA23565
    Did you update your usb drivers? http://support.apple.com/kb/TS1275 and http://support.apple.com/kb/TS1286
    MBP 17'' 2,16GHz, Mac OS X (10.5.7), iMac 2,4Ghz, ipod 5G, iPhone3G, ipod touch 2ndGen
  • Envision99 Level 4 Level 4 (1,165 points)
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    May 28, 2009 2:17 PM (in response to alobar72)
    I just found this on Apple's website, it might help out:

    http://support.apple.com/kb/TS1495
    16GB iPhone 3G, Unibody MacBook 13.3, and Custom PC, Mac OS X (10.5.6), Vista Ultimate 64-bit on PC
  • Ingo2711 Level 6 Level 6 (16,815 points)
    Currently Being Moderated
    May 28, 2009 2:24 PM (in response to alobar72)
    Try to uninstall itunes and all components and install again: http://support.apple.com/kb/HT1925
    MBP 17'' 2,16GHz, Mac OS X (10.5.7), iMac 2,4Ghz, ipod 5G, iPhone3G, ipod touch 2ndGen
  • Envision99 Level 4 Level 4 (1,165 points)
    Currently Being Moderated
    May 28, 2009 2:43 PM (in response to Ingo2711)
    The only other option I can think, is that you should try a program called revo uninstaller. It will go through and not only uninstall the program but also delete all registry files and files/folders related to the program. Before you do this, you should backup iTunes onto DVDs or to a hard drive.

    If this doesn't work, then it is a problem with the Windows OS itself and not with the iPhone software on Windows.

    One last thing, when you connect your iPhone, do the following:
    -Right click on My Computer and select Manage
    -Select Device Manager
    -Expand the Universal Serial Bus controllers
    -Do you see "Apple Mobile Device USB Driver"?
    -Try right clicking on it and select uninstall.
    -Disconnect and reconnect your iPhone.
    16GB iPhone 3G, Unibody MacBook 13.3, and Custom PC, Mac OS X (10.5.6), Vista Ultimate 64-bit on PC
  • akouris Calculating status...
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    Jun 9, 2009 5:08 AM (in response to alobar72)
    I have had the same, annoying problem, but found a strange solution.

    I followed every advice:
    - uninstalled/installed itunes
    - stopped, started, restarted services associated with it
    - uninstalled/installed USB drivers

    Still nothing seemed to rectify the situation: I could see the iphone in device manager and import photos, but itunes refused to see my iphone 3G.

    The situation was rectified when I decided to connect to my computer an older iphone 1st generation. iTunes was able to see it. After that I disconnected the old iphone, connected the 3G again, and everything worked fine.

    I do not understand why initially it could not see it, but it is very strange.
    iMac, Mac OS X (10.5.7)

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