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2429 Views 9 Replies Latest reply: Jun 9, 2009 7:06 AM by alobar72
Currently Being ModeratedMay 28, 2009 1:10 PM (in response to alobar72)Did you try to connect in recovery mode? http://support.apple.com/kb/HT1808
Background processes in itunes: http://support.apple.com/kb/TA23565
Did you update your usb drivers? http://support.apple.com/kb/TS1275 and http://support.apple.com/kb/TS1286MBP 17'' 2,16GHz, Mac OS X (10.5.7), iMac 2,4Ghz, ipod 5G, iPhone3G, ipod touch 2ndGen
Currently Being ModeratedMay 28, 2009 2:00 PM (in response to Ingo2711)hmmm. thanks, this semms to help. When I follow the first tip, windows recognizes a new USB device - unfortunately it is not able to install the drivers automatically.
What am I supposed to do now ?Core 2 Duo, Windows XP Pro
Currently Being ModeratedMay 28, 2009 2:17 PM (in response to alobar72)I just found this on Apple's website, it might help out:
http://support.apple.com/kb/TS149516GB iPhone 3G, Unibody MacBook 13.3, and Custom PC, Mac OS X (10.5.6), Vista Ultimate 64-bit on PC
Currently Being ModeratedMay 28, 2009 2:22 PM (in response to Envision99)Hi,
thanks for your reply. I think this is the link i quoted in my original post.
unfornunately it did not help me so far.
What confuses me is: although the usb driver (something.sys ) is in my drivers directory, windows is not able to recognize the phone - neither can it install it automatically.Core 2 Duo, Windows XP Pro
Currently Being ModeratedMay 28, 2009 2:24 PM (in response to alobar72)Try to uninstall itunes and all components and install again: http://support.apple.com/kb/HT1925MBP 17'' 2,16GHz, Mac OS X (10.5.7), iMac 2,4Ghz, ipod 5G, iPhone3G, ipod touch 2ndGen
Currently Being ModeratedMay 28, 2009 2:43 PM (in response to Ingo2711)The only other option I can think, is that you should try a program called revo uninstaller. It will go through and not only uninstall the program but also delete all registry files and files/folders related to the program. Before you do this, you should backup iTunes onto DVDs or to a hard drive.
If this doesn't work, then it is a problem with the Windows OS itself and not with the iPhone software on Windows.
One last thing, when you connect your iPhone, do the following:
-Right click on My Computer and select Manage
-Select Device Manager
-Expand the Universal Serial Bus controllers
-Do you see "Apple Mobile Device USB Driver"?
-Try right clicking on it and select uninstall.
-Disconnect and reconnect your iPhone.16GB iPhone 3G, Unibody MacBook 13.3, and Custom PC, Mac OS X (10.5.6), Vista Ultimate 64-bit on PC
Currently Being ModeratedMay 30, 2009 1:19 AM (in response to Envision99)Hi,
thanks to everyone who spent a though on this one.
This did the trick:
I stopped the services, deinstalled and wiped everything from apple, and reinstalled itunes.
now i works again... well except:
the calendar does not sync. Itunes stays a long (a realy long ) time on "syncing calendar" but at the end of the day no calendar items have been synced. ( everything else is syncing fine though)
Anyway: happy so far - will go into the calendar thing later.
Again: thanks for the support.
HeikoCore 2 Duo, Windows XP Pro
Currently Being ModeratedJun 9, 2009 5:08 AM (in response to alobar72)I have had the same, annoying problem, but found a strange solution.
I followed every advice:
- uninstalled/installed itunes
- stopped, started, restarted services associated with it
- uninstalled/installed USB drivers
Still nothing seemed to rectify the situation: I could see the iphone in device manager and import photos, but itunes refused to see my iphone 3G.
The situation was rectified when I decided to connect to my computer an older iphone 1st generation. iTunes was able to see it. After that I disconnected the old iphone, connected the 3G again, and everything worked fine.
I do not understand why initially it could not see it, but it is very strange.iMac, Mac OS X (10.5.7)
Currently Being ModeratedJun 9, 2009 7:06 AM (in response to akouris)a whole bunch of strange occurances :-)however: what you describes differs a bit from mine:
My Iphone 3G did not show up in the device manager.
Anyway: cool solution - good point to not throw away old mobile PhonesCore 2 Duo, Windows XP Pro