Game doesn't fit the screen, iPod menu sideways

I have a 4th generation iPod Nano. The problem here comes from the game Brain Challenge.

This is probably a very confusing and complicated explanation of the problem, so I've provided photos of the problem at the bottom of this post.

When I start Brain Challenge the game video is not aligned with the screen so that part of the game is cut off when I play. The game should be displayed on the screen horizontally (with the ipod held horizontally - as in Klondike), however my problem is that Brain Challenge is displayed with a vertical orientation (with the ipod held vertically), meaning the right-hand side of the Brain Challenge interface is cut off by the edge of the screen and there is a large black area at the bottom of the screen (see photo #1).

To make matters worse, when I exit Brain Challenge the orientation of all the ipod menus are askew as well (photo #2). With the ipod held vertically, the ipod menus are now displayed sideways, with anything at the "bottom" of the menu being cut off by the edge of the screen, and a large empty black space at the bottom of the screen. I have found that the only way to correct this and reorient the ipod menu display is to go to Cover View (even resetting the ipod does not resolve it). When I exit Cover View everything is back to normal.

While I have been able to fix the display of the ipod menus when this happens, the problem I described above reoccurs each time I attempt to play Brain Challenge. Maybe the game thinks I have a 3rd generation Nano?

I have uninstalled the game from my ipod and reinstalled it with no better luck. The only other software I have added to my ipod is Ms. Pac-man.

Thanks to anyone who can help.



Example Images -
Brain Challenge: http://img36.imageshack.us/img36/8311/27772938.jpg
Ipod Menu sideways: http://img37.imageshack.us/img37/4831/menuo.jpg

HP Pavilion, Windows Vista, notebook

Posted on May 28, 2009 10:48 PM

Reply
5 replies

May 29, 2009 12:33 AM in response to r_W_r

I would do a Restore in iTunes to erase the iPod and initialize its software. Then re-sync your iTunes library as desired, including adding that game. See if it plays better.

If not, and you don't have any similar problems when you play any other games (or at any other time when using the iPod), you should report the problem about that game through the iTunes Store. You can do so using iTunes by selecting the iTunes Store in the sidebar, then clicking on your iTunes Store user ID at the upper right corner. This will give you your account summary view. Click on +Purchase History+. From there, you can find the specific purchase that has this game and +Report a Problem+ to explain the issues. If desired, you can request a refund, because the game does not work as expected.

After doing the Restore, if you notice other similar issues (not just a problem in that game), you may want to have the iPod looked at under the one-year warranty.

May 30, 2009 4:06 PM in response to r_W_r

It does this with me too. I think the reason is because the game is not compatible with 4th gen nano even though it says it is. Most old games like phase and PGA tour will only work in landscape, and this is normal. The games that will work in either portrait or landscape are the default games,slyder adventures and wonderblocks. There might be more but out of all 19 games on my ipod these are the ones that work in either mode.

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Game doesn't fit the screen, iPod menu sideways

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