7 Replies Latest reply: Jun 5, 2009 10:51 AM by Allan Sampson
mehr21 Level 1 Level 1 (0 points)
I can't remember the passcode and i am locked out! Can anyone tell me what i can do?

Windows Vista
  • Allan Sampson Level 10 Level 10 (123,375 points)
    If you don't remember the passcode for the passcode lock, you need to restore your iPhone with iTunes. You can restore from your iPhone's backup.
  • duhkirk1 Level 1 Level 1 (95 points)
  • duhkirk1 Level 1 Level 1 (95 points)
    Also, when you're locked out of your phone and do a restore, you shouldn't restore the backup. Your just putting the same pass code back on the phone. Restore and setup as a new phone.
    Hopefully you have your information synced to your computer so you can get your information back on your phone that way.
  • Allan Sampson Level 10 Level 10 (123,375 points)
    Also, when you're locked out of your phone and do a restore, you shouldn't restore the backup. Your just putting the same pass code back on the phone.


    Not true.

    The Restrictions passcode is included with your iPhone's backup, but not the iPhone passcode lock password.
  • S Rich Level 1 Level 1 (0 points)
    I restored my phone from backup just yesterday which was locked with a passcode. The passcode was no longer there after the restore, but neither were my contacts and calendars!!! I am sooo upset. Evidently, it synced, or backed up my network data, txts and phone calls, but my contacts/ calendars, and apps are all gone after the restore... Anyone got any good news or advise they'd like to share about possibly recovering contacts????
    S Rich
  • roaminggnome Level 10 Level 10 (93,580 points)
    Your contact should be on your computer - the program that you have selected to sync iphone with. Do you not sync your iphone?
  • Allan Sampson Level 10 Level 10 (123,375 points)
    The iPhone's backup does not include any iTunes content including 3rd party apps, and doesn't include photos transferred from your computer. This data should be available/remain on your computer, which must be retransferred to your iPhone via the iTunes sync process when doing a restore.

    Contact info and calendar events are designed to be synced with a supported application on your computer. With XP, this can be with Outlook 2003 or 2007 for both, or with the address book used by Outlook Expess (Windows Contacts) for contact info only.