9 Replies Latest reply: Jun 15, 2009 10:45 AM by Carolyn Samit
TMJ89 Level 1 Level 1 (0 points)
Whenever I attempt to update software or do anything that requires me to put in an administrators name and password it says "you must type an administrators name and password to make changes to software update" as if it can't read the words I had just typed. I've tried changing the passwords numerous times under system preferences and reseting the password using the start up disk. Nothing has worked...HELP PLEASE!! (bout to throw this computer, literally, I have no patience currently) Thank you

MacBook, Mac OS X (10.5)
  • Carolyn Samit Level 10 Level 10 (95,950 points)
    Try repairing disk permissions. Launch Disk Utility. Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility.

    Restart your MacBook and try to update your software.






    Carolyn
  • TMJ89 Level 1 Level 1 (0 points)
    thanks Carolyn... but repairing the disk permissions requires me to type in my administrator name and password which my computer still won't accept
  • Carolyn Samit Level 10 Level 10 (95,950 points)
    HI,

    Try resetting your Keychain Password.

    You can change the password for your keychain at any time. However, if you want your default keychain to be unlocked automatically when you log in, make sure your keychain password is the same as your Mac OS X login password for your account.

    If your Mac OS X login password is not the same as your default keychain password, you’ll be asked for the password whenever an application needs access to your keychain and your keychain is locked.

    To change your keychain password:

    Open Keychain Access, located in the Utilites folder in the Applications folder.

    Open Keychain Access

    Choose Edit > “Change Password for Keychain ( keychain name).”

    If the keychain is locked, type the password to unlock it and click OK.

    Type the current password for this keychain.

    Type a new password, and then type it again to verify.

    For help choosing a secure password, click the key button to the right of the Password field.

    Click OK.






    Carolyn
  • TMJ89 Level 1 Level 1 (0 points)
    I can't find "change password for keychain (keychain name)" in my keychain access
  • Carolyn Samit Level 10 Level 10 (95,950 points)
    That's the way it's stated in the Apple Help menu...

    Try Edit/Change password for keychain login.
  • TMJ89 Level 1 Level 1 (0 points)
    okay, I changed my password for keychain login but I'm still unable to update my software or do anything that requires an administrative name and password. The weird thing is it accepts my password for other things but when it comes to putting in both the administrative name and password it doesn't work
  • Vickieh Level 1 Level 1 (0 points)
    This is probably not your problem, but it might help someone else searching this thread. Watch what keyboard you have left active on your computer. In the German keyboard "y" and "z" switch places. I've been locked out of my computer for the simple reason that I inadvertently left it on the German keyboard.
  • vasili0s Level 2 Level 2 (280 points)
    Sounds like a system wide auth failure, been there, and it aint fun :/

    Have you tried logging in to your admin account via terminal and then ussing the passwd command to change the pass ? If that doesnt wok,

    See if this helps any: http://theappleblog.com/2008/06/22/reset-os-x-password-without-an-os-x-cd/

    Let us know how it goes.

    - vasilios
  • Carolyn Samit Level 10 Level 10 (95,950 points)
    Your Keychain login password must be the same as your admin password ... are they?

    Changing your keychain password
    You can change the password for your keychain at any time. However, *if you want your default keychain to be unlocked automatically when you log in, make sure your keychain password is the same as your Mac OS X login password for your account.*

    If your Mac OS X login password is not the same as your default keychain password, you’ll be asked for the password whenever an application needs access to your keychain and your keychain is locked.

    To change your keychain password:

    Open Keychain Access, located in the Utilites folder in the Applications folder.

    Open Keychain Access

    Choose Edit > “Change Password for Keychain ( keychain name).”

    If the keychain is locked, type the password to unlock it and click OK.

    Type the current password for this keychain.

    Type a new password, and then type it again to verify.

    For help choosing a secure password, click the key button to the right of the Password field.

    Click OK.

    And try here if you haven't... http://support.apple.com/kb/HT1631

    and here: http://www.tech-faq.com/reset-mac-os-x-keychain-password.shtml







    Message was edited by: Carolyn Samit