Previous 1 2 Next 15 Replies Latest reply: Dec 1, 2009 12:53 PM by LaraineMae
forbes47 Level 1 (25 points)
Tried to buy my daughter an email gift certificate yesterday, and got the error message "this account is not currently eligible to buy gift certificates". Changing credit card, updating iTunes, no effect. So I emailed Apple support and got the following amazing response: "Graeme, regretfully iTunes Store Customer support is unable to provide further comment or information regarding the eligibility requirements for purchasing a Gift Certificate from the iTunes Store."

Might the CIA have classified the information? Anyone got other ideas or a way of fixing this?

Graeme Forbes

G5 1.8GHx DP, Mac OS X (10.4.11)
  • Neto Level 2 (275 points)
    I'm unable to buy gifts certificates too.
    The message I get is:
    "Your credit card was declined"
    The same card works for buying Music and Videos.
  • varjak paw Level 10 (169,822 points)
    Sorry, but there is no way to fix the problem. For some reason that the iTunes Store has not detailed, but that is probably related to the spate of counterfeit gift certificates that flooded out of China a couple of months ago, email gift certificates are not available for most people (if not everyone). Your only option will be to purchase an iTunes gift card for your daughter.
  • Neto Level 2 (275 points)
    I emailed iTunes Store support and they fixed my problem.
    Didn't explain what was the problem...but now it works!
  • varjak paw Level 10 (169,822 points)
    Your problem was a different issue than that of the original poster, Neto.
  • userremoved Level 1 (1,000,000 points)
    I have had the same problems with iTunes and I think we need to bombard them with complaints. They to as arrogant of Microsoft.
  • mesrep Level 1 (0 points)
    I'm sorry but this is crazy! Because of some idiot users in China all of america is blocked from buying gift cards? I like buying gift cards 10-15.00 at a time instead of my credit card being "hit" all the time. Why don't they simply verify accounts on by one and turn the service ON for regular GOOD paying customers!
  • varjak paw Level 10 (169,822 points)
    ? I like buying gift cards 10-15.00 at a time instead of my credit card being "hit" all the time.

    Gift cards can be purchased from the Apple Store or any number of retailers. It's gift certificates that are at issue.

    Why don't they simply verify accounts on by one

    All several million of them? And it's not the account that's at issue; it seems (from reports - Apple's never confirmed) that it was the code generation that was cracked, which if correct makes it unrelated to specific users but rather the entire gift certificate mechanism.

    Anyway, no one here has a definite answer nor any solution so further discussion will be rather fruitless. You can submit your comments to Apple via their feedback page, if you wish:
  • Knowtaste Level 1 (0 points)
    I've been having the same issue attempting
    to gift a playlist, can buy each tune, turn around
    and try to gift the list go through the steps and it
    tell me - credit card declined and asks for my password
    again- and back to billing info.

    Yet I can turn around and and puchase more music,
    - I get no help from anyone I contact
  • Chaomath Level 1 (40 points)
    I got the endless billing cycle yesterday. Online chat w/Apple claimed it was a "known problem" but there was no fix and it still isn't working. I wish there were an easy way to report this via email or the web.
  • Monte Harvey1 Level 1 (10 points)
    I can add my voice to those that cannot send gifts to others. In my case it was an audiobook. Bought myself a copy without difficulty, but cannot turn around an send it as a gift. Collapsed into the much reported "Credit card was denied" to account page endless circle.

    At this point, iTunes looses a sale and is close to loosing a customer. I can get my audiobooks from or amazon with much less hassle and aggravation.

    Sending feedback ranks right up there with a letter to the North Pole.
  • dupreeblue Level 1 (0 points)
    I'm having the same issue as well. I tried multiple credit & debit cards in an attempt to send my Mom a gift certificate for her birthday (which was yesterday). No luck. Also, no real response from Apple Customer Service. It's been over the 24 hour allotted period.
  • dupreeblue Level 1 (0 points)
    Followup: Looks like an above poster was correct. I emailed iTunes support with a complaint & they reviewed my account. I got an email about 48+ hours later telling me my account was fine & I should be able to purchase now. I just (successfully) bought my Mom her birthday present. Too bad it was 5 days late. Sorry Mom!
  • Chris CA Level 9 (78,680 points)
    If you select to burn an MP3 CD, the songs must already be MP3 format.
    If the songs are in a different format, they will not be included on the MP3 CD.
    To convert songs to MP3 format, iTunes prefs -> General. Click the *Import settings* button and set it to MP3.
    Now select the songs then right click *Create MP3 version*.
    This will create a new copy of the song in MP3 format. The previous version will still be there.

    Add this new MP3 to the playlist and burn an MP3 CD.
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