iPod Touch Screen Faulty

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Level 1

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iPod Touch Screen Faulty

There is a small area on my screen that is not responding to touch. I am not able to use the '1' or 'Q' buttons. I sent my iPod to the Apple Company and they returned it with a letter that basically stated they didn't do anything to it because the problem "was not important". I have had this problem ever since I bought it (brand new, might I add) and I've only had it for about a month. I've also done the "Five R's" about twenty times with no luck. Is there anything else I can do? I certainly hope I didn't just blow $230.

Message was edited by: megalynn8217

Toshiba Laptop, Windows Vista

Posted on Jun 2, 2009 3:52 PM

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Answer 1

A A P L

Level 7

21,764 points

Jun 2, 2009 3:56 PM in response to megalynn8217

Apple would not say it's "unimportant"
What they might say is "they can't replicate the issue"
Totally different.

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Answer 2

megalynn8217 Author

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Jun 2, 2009 4:34 PM in response to A A P L

Well here's the part of the letter that I was referring to, word for word:

"Enclosed you will find your original iPod product. Of the issue(s) reported concerning your iPod product, one or more were found to be within Apple's specifications for acceptable performance, usability, and/or functionality."

To me, this sounds like they're saying my inablity to use the '1' and 'Q' keys isn't an issue and they didn't feel the need to fix it. The letter goes on to say that I should try the "Five R's" or redownload iTunes, which I've done several times.

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Answer 3

megalynn8217 Author

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Jun 6, 2009 12:43 PM in response to megalynn8217

Also, I don't see how they wouldn't be able to replicate the issue when all they would have to do is touch the '1' or the 'Q' and it would be obvious that it doesn't work. Now that they've returned it to me, the problem has gotten worse and the whole left side of the keypad does not work.

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Answer 4

biikman

Level 3

585 points

Jun 6, 2009 1:19 PM in response to megalynn8217

You sent it in, so probably not...but is there an apple store near you at all? if not then I would definitely call them back, explain that the issue is there, and you want it looked at again. Sometimes it does take more than once to get a problem fixed, even for Apple.

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Answer 5

megalynn8217 Author

Level 1

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Jun 7, 2009 10:59 AM in response to biikman

The closest Apple store is about 2 hours from me. I thought about just contacting the company again and seeing if they would take it, but I really don't want to go through the trouble if they aren't going to fix it.

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Answer 6

beta247

Level 1

10 points

Jul 4, 2009 10:42 PM in response to megalynn8217

i just found this post, i have an ipod touch with this same problem and was just wondering what happened. its Q and 1 have never functioned since day 1.

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