How can I change 'Custom' permissions for TM backup disc?

I have recently had some big problems with permissions on the main disk of my G5 iMac. After fixing permissions, Time Machine then reported that my backup disk (an external 300Gb FireWire disk) was read-only and so backups couldn't take place, and the icon for the disk has a padlock shown on it. Looking at the Get Info for the disk and unlocking 'Sharing and Permissions', I see a line saying 'You have custom access', and that all permissions shown are set to 'Custom'. I don't know what this means - and worse, I can't change the permissions to any of the normal settings (Read & Write, Read Only, Write only (drop box)), and I can't check 'Ignore ownership of this problem'.

I am thus unable to do any backup. The system worked fine for at least a year before this. Has anyone any idea what 'custom' means and what I should do. I haven't found anything that seems relevant by searching this forum.

iMac G5, Mac Mini (Intel), MacBook (Intel,early 08), Mac OS X (10.5.7), iSights, FW disks, digital cameras, Airport Express

Posted on Jun 3, 2009 12:51 AM

Reply
14 replies

Jun 3, 2009 12:55 AM in response to Living Fossil

Just some additional info - when I double-click on the backup disk icon, I get a message saying I can't open the Folder (is it a folder?) because I don't have sufficient access privileges. But I am the administrator of this machine - who else can have more access privileges than me? I note that no such message came up when I unlocked 'sharing and permissions'.

Jun 3, 2009 8:49 AM in response to Living Fossil

Time Machine uses special "deny everybody everything" permissions. You should not change them.

FIrst, do a +Repair Disk+ (not permissions) on the TM volume via DIsk Utility (in your Applications/Utilities folder).

If that doesn't correct it,

If you only have a partial backup, or don't need the ones you've done, the simplest thing to do is just erase the disk/partition.

If you don't want to erase it, here's a workaround:

First, you need to find the name of the hidden file that's causing the problem Click here to download the +Time Machine Buddy+ widget.

It shows the messages from your logs for one TM backup run at a time, in a small window. If it shows a message like this: "You do not have appropriate access privileges to save file “.<nnnnnnn>” in folder <Name>"* skip to *Open the Terminal App* below.

If not, Click here to download the +Tinker Tool+ app. It allows you to change the Finder to show hidden files (among many other things). Select the first option under Finder, then click +Relaunch Finder+ at the bottom. Reverse this when done.

In a Finder window, select your Time Machine drive/partition. The very first file shown should have a name consisting of a period (dot) followed by 12 numbers and/or letters. (This is your Mac's Ethernet address). Copy or make a note of it.

Open the Terminal app (in your Applications/Utilities folder).

In Terminal, the prompt looks like this: user-xxxxxx:~ <your name>$

(where <your name> is your short user name). It's followed by a non-blinking block cursor (unless it's been changed via Terminal > Preferences).

At the prompt, type the following exactly as shown, substituting the name of your TM drive exactly, including any spaces, between the quotes; and the string of numbers & letters from the message where the series of x's are (keep the dot):

<pre> sudo chmod 644 /volumes/"TM drive name"/.xxxxxxxxxxxx</pre>
example: sudo chmod 644 /volumes/"TM Backups"/.0a1b2c3d4e5f

Press Return. You'll get some warnings and a request for your Administrator's password. Type it in (it won't be displayed) and press Return again.

Then try a +Back Up Now+ from the TM icon in your Menubar, or by control-clicking (right-clicking) the TM icon in your dock.

Jun 3, 2009 9:03 AM in response to Pondini

This looks like good stuff, and thanks very much for it. I will not be able to try it for a week as I am now separated from the offending machine by 1000 miles or so (it's in France and I'm now in England). Meanwhile couple of thoughts:

1. If I can't even open the disk (wrong access privileges, even tho I'm the Administrator), how can I erase it?

2. If I do erase it before relaunching Time Machine, I am taking a big risk with the data on my iMac which has been behaving erratically lately - perhaps I had better find another disk to do an emergency backup on.

3. I had already read that I ought to repair the disk with Disk Utility, but when I examined it, DU reported that it "appears to be OK". If I now repair it, will DU do anything?

Thanks for any further thoughts.

Jun 3, 2009 9:12 AM in response to Living Fossil

Living Fossil wrote:

1. If I can't even open the disk (wrong access privileges, even tho I'm the Administrator), how can I erase it?


You can't open it via Leopard. But you can erase it via Disk Utility.

2. If I do erase it before relaunching Time Machine, I am taking a big risk with the data on my iMac which has been behaving erratically lately - perhaps I had better find another disk to do an emergency backup on.


Yes, by all means.

3. I had already read that I ought to repair the disk with Disk Utility, but when I examined it, DU reported that it "appears to be OK". If I now repair it, will DU do anything?


No, unless something else has happened in the meantime. But it won't hurt anything, either.

Jun 13, 2009 9:36 AM in response to Pondini

I am now back in my original location and I've done a repair on my TimeMachine disk as suggested, and a complete permissions repair on my iMac (took nearly four days!!!). I am now trying to take your advice about using TinkerTool, but sadly it downloads and unpacks but won't launch (gives an error:
-10822). Aside from writing to the author, which I've done, have you any other suggestions? I am very close to simply wiping my backup disk, but I fear for my photo archive which would be left un-backed up on my obviously dodgy iMac, unless I can find a lot of space on another disk (not easy where I am). Also I would very much like to understand what all this trouble is about.

Please help if you can!

Jun 13, 2009 10:05 AM in response to Living Fossil

Living Fossil wrote:
I am now back in my original location and I've done a repair on my TimeMachine disk as suggested, and a complete permissions repair on my iMac (took nearly four days!!!). I am now trying to take your advice about using TinkerTool, but sadly it downloads and unpacks but won't launch (gives an error:
-10822).


That's a first, too.

Ok, we'll use the Terminal app instead. Copy and enter the following in a Terminal session (as above):

defaults write com.apple.finder AppleShowAllFiles TRUE

Then restart the Finder (Apple Icon > Force Quit > Finder > Relaunch).

(When done, use the same command, but with FALSE instead of TRUE, to hide them again.)

That should make all invisible files visible. Use the procedure above to get the string of numbers and letters, to substitute for the xxxxx's.

I fear for my photo archive which would be left un-backed up on my obviously dodgy iMac, unless I can find a lot of space on another disk (not easy where I am). Also I would very much like to understand what all this trouble is about.


Agreed. Something is (or has) gone rather wrong. Whether your OS is corrupted, or your internal HD is beginning to fail, or something else, what you're seeing is not normal.

If these are your only backups, I'd strongly suggest getting another drive for a separate set of backups, that you can store in your safe deposit box, workplace, relative's house, etc. That way, you're also protected against fire, flood, theft, direct lightning strike on your power lines, and the like. Many people have two drives; they use one for a week or so with TM and/or a "clone" app, then take it off-site and swap with the other one.

At a minimum, archive them to DVDs.

Jun 13, 2009 10:58 AM in response to Pondini

First, thanks for sticking with me and for answering so quickly! However, we are not out of the wood yet. I did the stuff with Terminal but I can't look at my backup disk because when I try to open it (double-click) I get 'The folder "WHCbackup" could not be opened because you do not have sufficient access privileges'. I think I mentioned this at the beginning, but of course I have done various repairs since then.

I can work out my machine's MAC address from the System Prefs. Could I use that (presumably without the colons) to carry out your instructions?

Jun 13, 2009 11:05 AM in response to Living Fossil

Living Fossil wrote:
First, thanks for sticking with me and for answering so quickly! However, we are not out of the wood yet. I did the stuff with Terminal but I can't look at my backup disk because when I try to open it (double-click) I get 'The folder "WHCbackup" could not be opened because you do not have sufficient access privileges'. I think I mentioned this at the beginning, but of course I have done various repairs since then.


It's the same thing.

I can work out my machine's MAC address from the System Prefs. Could I use that (presumably without the colons) to carry out your instructions?


You mean System Profiler? Yes, that should get it.

Jun 14, 2009 5:22 AM in response to Pondini

OK, I think I will have to reload the OS. The author of TinkerTool, Marcel Bresink, kindly told me that the error I'd experienced on launching his app was due to a corrupt Launch Services database: he explained how to fix this via Terminal but it didn't work. I then noticed Copy and Paste aren't working between or even within apps like TextEdit. I then tried to follow your sudo instructions but I got "No such file or directory" when I used the Mac address of my Mac (from the System Profiler) - I then tried the same thing with the Mac address of the Firewire device and got the same result. I would say I am close to meltdown if it wasn't for the fact that all my Internet-based apps are working fine... nevertheless I think the time has come to make a big backup on a borrowed disk (I have about 100Gb to back up even if I exclude the OS itself) and then clear the original backup disk and reload OSX from the original disks and do all the updates. I can't imagine how things got this way, but there you are.

Thanks so much for your advice which I may well still need.

Jun 15, 2009 5:57 AM in response to Living Fossil

Just to report that I did reload the OS - the version of install OSX which replaces the OS itself without affecting user files. Before that I had backed up all my personal data onto some spare space on my laptop.

Having succeeded in the reload, I did all the updates (about 1Gb) and then erased my backup disk. As I write, the first new backup is being done by Time Machine.

This was a bad experience, since my data was at risk (I don't think I could have recovered any of the data from my TM disk as I couldn't get access to it - apparently if it's read-only, TM won't look at it, but I am not completely sure of this); also it took four days to correct permissions on my iMac for no apparent reason, and about five hours to do the temporary backup.

In the end I had to adopt a far more radical solution than I had expected (erasing the backup disk and reloading the OS) and I never discovered what had caused the problem. So in one sense my question hasn't been answered, even though I appear to be up and running again.

Jun 15, 2009 5:57 PM in response to Living Fossil

This happened to me as well, I stupidly tried to give my user account read and write permissions on everything but in the process removed the other user accounts permissions. Anyway, I cleared that all up but I began having the same problem that you were having with my time capsule.
I archived and erased the TC disk but that didn't work so I phoned up apple and they said to verify and repair disk in disk utility, I'm in the process of doing that now and I'm waiting to see how it went.

Jun 15, 2009 11:08 PM in response to lwils41

Well, it's early days but after my own effort TM did do a successful backup (about 80Gb as I'm not backing up system files any more), but I do not yet know if it's stable. My TM disk didn't need repair, BTW.

However I am not sure why you describe giving your user account read and write privileges as 'stupid'? It SEEMS logical, and there are no warnings against it. I think here Apple have let down the "computing for the rest of us" ethos, just as they have with networks ("ask your administrator" for Heaven's sake - is this Windows?). Since permissions are so mysterious (what are they for and why do they go wrong so easily?) I wonder why we need them at all. I am exploring this on another thread and it looks like I'm getting some help.

<http://discussions.apple.com/thread.jspa?threadID=1928249>

Jun 16, 2009 5:02 AM in response to Living Fossil

Living Fossil wrote:

However I am not sure why you describe giving your user account read and write privileges as 'stupid'? It SEEMS logical, and there are no warnings against it. I think here Apple have let down the "computing for the rest of us" ethos, just as they have with networks ("ask your administrator" for Heaven's sake - is this Windows?). Since permissions are so mysterious (what are they for and why do they go wrong so easily?) I wonder why we need them at all. I am exploring this on another thread and it looks like I'm getting some help.


I can't answer in general, but as far as the permissions on your Time Machine backups (that started this thread), Time Machine uses special "deny everybody everything" permissions, in an attempt to keep us mere mortals from messing with the backups. The structure and special "multi-links" it uses to work it's "magic" are very different from normal files and folders, and can easily be damaged by using the Finder to move or change anything.

Your initial problem was likely caused by a glitch introduced in an earlier version of Leopard, affecting a single critical hidden file on your TM disk. There is a fix for it, although just erasing the disk works, too.

Here's some info on the "works" of Time Machine: http://www.appleinsider.com/articles/07/10/12/roadto_mac_os_x_leopard_timemachine.html
and: http://arstechnica.com/apple/reviews/2007/10/mac-os-x-10-5.ars/14

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How can I change 'Custom' permissions for TM backup disc?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.