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IPhone not found by Mac or iTunes

5512 Views 13 Replies Latest reply: Jun 26, 2009 3:34 AM by Gupsta RSS
flux86 Calculating status...
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Jun 3, 2009 7:22 AM
I have recently upgraded iTunes to 8.2 (on MacPro Leopard) and since the upgrade the USB will not work on any iPhones or iPods, literally like nothing has been plugged in, but is fine with keyboard mouse etc.

Have tried different cables, all ports, restarting devices and mac. Also tried plugging iPhone/iPods to MacBook (Leopard) and a MacPro running Tiger and all is well.

Any ideas?

Thanks.
Mac OS X (10.5.7), iPhone 3G
  • Finn#3 Calculating status...
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    Jun 3, 2009 7:48 AM (in response to flux86)
    Same here. Updated to ITunes 8.2 on iMac (Tiger). ITunes will not recognize, charge, or sync an iPod Touch, but WILL recognize, charge, and sync an older iPod Nano.

    Thanks for any clues.
    iMac 1.83Ghz Intel Core Duo, Mac OS X (10.4.11)
  • Dashy Calculating status...
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    Jun 3, 2009 12:42 PM (in response to flux86)
    Same problem here.
    MacBook 2.16GHz Intel Core 2 Duo, Mac OS X (10.4.11), 1GB 667 MHz DDR2 SDRAM
  • Jason L Community Hosts Community Hosts (9,250 points)
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    Jun 3, 2009 4:14 PM (in response to flux86)
    Hi,

    Try the general troubleshooting tips in these articles:
    http://support.apple.com/kb/TS2050
    http://support.apple.com/kb/TS1591

    Does the issue persist after Reinstalling iTunes and/or the Apple Mobile Device Service?

    -Jason
    MBP 2.4 with 4GB ram, Mac OS X (10.5.7), Original iPhone, iPhone 3G, Apple TV, Airport, iMac, iPod Video, Nano, Hi-Fi..
  • Finn#3 Level 1 Level 1 (0 points)
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    Jun 4, 2009 11:18 AM (in response to Jason L)
    Thank you, Jason!
    iMac 1.83Ghz Intel Core Duo
  • Jason L Community Hosts Community Hosts (9,250 points)
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    Jun 4, 2009 11:55 AM (in response to Finn#3)
    No problem.
    MBP 2.4 with 4GB ram, Mac OS X (10.5.7), Original iPhone, iPhone 3G, Apple TV, Airport, iMac, iPod Video, Nano, Hi-Fi..
  • NJBikeman Calculating status...
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    Jun 5, 2009 6:19 AM (in response to Finn#3)
    I experienced the same problem after upgrading to iTunes 8.2.
    I rebooted the iphone itself and now itunes recognizes it.
    For some reason I had to reboot the phone twice before it was recognized.
    G5, Mac OS X (10.5.7), 2 x 3 Ghz Dual-Core Xeon 8 GB DDR2
  • DDWiz Level 1 Level 1 (10 points)
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    Jun 9, 2009 9:19 AM (in response to Jason L)
    Appreciation to JASON for this help.

    Obviously I had the same problem, which is why I came here....

    After repeated rebooting of both iPhone (original) and MacBookPro (Sys 10.4.11) after each time (also repeatedly) I reinstalled iTunes, following these steps made it work!!!

    The only thing is that, when I connected the iPhone, the the Summary screen did not appear as it automatically did in the past (I have "Automatic Sync" unchecked). However, by clicking on the iPhone icon in the connection bar down the left side of the screen, that got the summary screen to appear and I was able to complete a normal sync, FINALLY!
    MacBookPro, Mac OS X (10.4.11), Proud user of Macs since March 1985
  • Russell Brasser Calculating status...
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    Jun 16, 2009 3:17 PM (in response to Jason L)
    I had the same problem. Since I just had just upgraded to iTunes I tried removing only the AppleMobileDeviceSupport.pkg and then I downloaded and re-installed/upgraded iTunes. That worked great without needing a restart.

    Thanks!!
    PowerBook, Mac OS X (10.4.11)
  • AnthonyVO Calculating status...
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    Jun 17, 2009 10:46 AM (in response to Jason L)
    I'm experiencing this problem since this morning.

    If I plug in my iPhone using the USB cable he won't show up on my Macbook Pro. If I connect him to the PC (using the same cable) he shows up instantly.
    Also, when the iPhone is turned off and I plug it in the MBP using the USB he will switch on, shortly show the "charging" icon which will dissapear within 2 seconds. This also happens when I power on the MBP.

    What I've already tried:
    - Reboot the iPhone
    - Reboot the Mac
    - Reinstall iTunes (removing iTunes and the AppleMobileDeviceSupport.pkg)
    - Check USB Connections (every other device works fine)
    Macbook Pro, Mac OS X (10.5.7)
  • kumarbright Calculating status...
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    Jun 19, 2009 3:45 AM (in response to flux86)
    Thanks for the resolution, Jason. Worked a treat; just had to use my password for my touch the first time, but have since tried is a few more times and it's back to normal.

    Just one point for Apple; I'm in Sydney, Australia and the local apple website (apple.com.au) still has iTunes 8.1 for download. This problem eventuated as part of weekly software update I've set my Mac to do. I would expect that all regions would have the same software versions being rolled out at the same time. I had to download the software from the US.
    MacBook, Mac OS X (10.4.11)
  • ralf_s Calculating status...
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    Jun 20, 2009 4:53 AM (in response to flux86)
    Nearly the problem here, every other device (like ipod nano, external USB-Drive for Time Machine, keyboard, mouse etc) works and syncs, only my iphone (1st gen) is not even recognized by itunes (latest version). I restarted both (phone and mac) several times, completely deleted and reinstalled itunes even more often, also the ituneshelper and itunesmobiledevices. Hopefully there will be a solution soon.
    Mac Mini 1,83 2GB, Mac OS X (10.5.7), iphone 1st gen, os 3.0
  • Gupsta Calculating status...
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    Jun 26, 2009 3:34 AM (in response to ralf_s)
    My Iphone 3G also not found or syncing to iTunes. Problem evident since doing iTunes 8.2 & iPhone 3.0 update. I Took MacBook & iPhone to Genius Bar in Sydney & Genius reinstalled iTunes & carried out corrective actions suggested above with no success. iPhone was faulted & replaced. Problem fixed,
    synced for 2 days and now iPhone not syncing again. Oh well, off to Genius Bar again.
    MacBook, Mac OS X (10.4.11)

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