Error: 0xE800000A

i've got a new ipod touch, i've just installed itunes 8.2 and now i get "iTunes could not connect to this iPod because an unknown error occurred (0xE00000A)."

is there any way of fixing this, at all?

I've just had this problem - running Vista with iTunes 8.2 and I think I have a result...

Find the iTunes app in Program Files\iTunes\iTunes.exe

Right hand click on the exe and run as Administrator...

This seems to fix the problem - you will then need to delete and re-create any short cuts to iTunes adding in the option to run as Administrator...

i was having this exact same problem. i was using my iphone 1st gen dock that came with the phone. this error message came up. i unplugged the dock from the cable and plugged the phone directly into the sync cable and itunes succesfully connected to the iphone. i noticed that the dock was quite dirty. perhaps this could have been the cause of this problem

We had this same problem, when I tried to run the program as administrator I rec the message C:/Apple/Lockdown corrupt file.

I went to the Apple file on my C drive (not in program file but under C:) and renamed the lockdown file (lockdown1)

I also renamed the iPodDevices by going to

C:Users/MY FOLDER/AppData/Local/applecomputer/itunes

I went back to itunes and downloaded the lastest version, but I did SAVE (to my desktop) instead run. Then I right clicked on the exe icon and selected run as administrator.

After that it worked correctly. This of course was all with the help of an Apple Support Level 2 tech.

There were numerous other things we tried but the tech seemed to think these were the most significant. Good Luck

I have solved this problem on my OSX machine. Started happening after iTunes upgrade.
The console said:
8/25/09 6:19:58 PM com.apple.usbmuxd[27] MobileDevice: store dictosx: Could not create /var/db/lockdown//286ce2ba27bb9c518aba3cb2ade266cde10ba7fc.plist: Input/output error

It looks like this:
drwxrwxrwx 3 _usbmuxd _usbmuxd 102 Jun 3 00:08 lockdown

Tried fix permissions with no luck so finally backed it up and recreated:
sudo mv /var/db/lockdown /var/db/lockdown_20090825
sudo mkdir /var/db/lockdown
sudo chmod 777 /var/db/lockdown

Did a final fix permissions and all seems well. iPhone is syncing again.

Hello Jordan. I'm seeing that you had this problem. I started having this problem around a week ago and have done almost everything to solve it but nothing has worked, including an hour and a half call with 800-my iphone. I have the iPhone 3Gs (16Gb) updated to the latest version and the iTunes updated to the latest. I read your post but cannnot understand where is it that you find those folders and how did you back them up and recreated them. Thanks for any help you can give me. I have everything on this computer (MacBook Air) and have to sync my stuff.

Just to add to the community here. I had this error occur after I tried to update to 3.1.2. Somewhere in the process it failed then when it finally did it's internal restore, I could not get my laptop to recognize the phone. My iPod touch however worked just fine. After trying everything I could think of, I uninstalled the software:
iTunes, QuickTime, Apple Software Update, Apple Mobile Device, Bonjour and Apple Software Update (in that order). Then I reinstalled iTunes when I plugged my phone back in the OS immediately recognized it then iTunes did. So now after a restore I am back up and running.

Hope this helps someone.

I had the same problem with my ipod touch... after itunes said error i googled it got to here. then i jest closed out itunes and reopened it while my ipod was still connected and it synced. i currently have itunes 9.0.2

Hi Guys

I had the same problem. My Itunes is the latest 9.0.2

So i've tried opening my itunes with admin rights... and my it actually detected my iphone inside itunes.

You only need to open itunes as administrator once... after that, you can turn it off and the next time you open itunes, it will straight detect the iphone.

Here are the steps in Windows 7

Program Files
right click on Itunes
Properties
compability Tab
Inside Privilege Level, tick Run this program as an administrator

once the itunes detect iphone, inside device manager, you will be able to see an additional entry in USB controllers stating "Apple Mobile Device USB Driver"

Hope this helps

Hey Guys, I have had this problem and I just figured it out. Try to sync your iPhone to iTunes and when the error message shows up press okay and then press sync again. Whatever the first song is that it is trying to sync go and delete it. The song is probably messed up in some way. I hope that helped or even made sense.

# On the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button Windows start button and click inside the Start Search field to place the cursor there.)
# Type services.msc and click OK. You will see a list of services.
# View the list In alphabetical order and verify that the "Apple Mobile Device Service" status is "Started."
# If the status does not indicate the service is started, right-click Apple Mobile Device Service and choose Start from the shortcut menu.
# If the service is installed and started, right-click the service and choose Restart from the shortcut menu.

If the driver is installed and the service is installed and started, check the Event Viewer for error messages.

To begin with my iTunes would not sync with my iPod touch because I needed to 64-bit iTunes, so I uninstalled and started again with the 64 bit version but then this message appeared.

After looking on here took a bit of advice (can't remember who said) but to right click on the program file iTunes and set as administator, but when I did this that option didn't appear. I'm using windows 7 so maybe it's differnt I'm not too sure.

But anyway I simply clicked 'Repair' instead, and 30 seconds later it my iTunes recognised my iPod was sorted.

Hope this helps.

The Iphone support doesnt read the apple discussions and consider it as a regular fault this is wat I have learnt from some one inside. And the only way is to bring customerns to Apple's lavish stores ha ha... spend money on premium numbers for about an hour and then travel to the store and all you get is a brand new iphone.... Nobody complains coz everyone likes a new freebie.
The solution to this problem is 'tadah' - windows/MAC updates to the the USB drivers. And Apple wont spend millions o solve our silly problems as its busy making new gadgets. Wait for the next level of USB3 drivers which are not compatible with either windows xp, vista or Win7 and scrappin of the firewires off the MACs as well.... These forums will be flooded with complaints

I had this error this morning after trying to restore my iPhone 3GS.

Tpallot's suggestion of running iTunes as Administrator worked for me.

Utterly bizarre - it had been working absolutely fine up until I tried to do the restore.

I guess that's what you get when Apple write Windows softare! 😉

I was faced with the aforementioned unknown error (0xE800000A) after attempting to update my itunes software. I restored my ipod and itunes didn't recognize my itouch anymore. After reading this discussion I followed the simple advice about restarting the service and am so very grateful that it worked. THANK YOU!!!