Error: 0xE800000A

Question

Error: 0xE800000A

I have just downloaded the latest itunes but now my iphone comes up with the above unknown error. It was OK up until now.

Any ideas what the problem is?

Windows Vista

Posted on Jun 3, 2009 2:19 PM

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Answer 1

Jun 3, 2009 2:25 PM in response to Shaunyboydotcom

i am having this error too .i downloaded the new itunes upgrade last nite ,now my iphone is showing this error.

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Answer 2

Jason L

Community Specialist

Jun 3, 2009 2:57 PM in response to Shaunyboydotcom

Hi,

If the iPhone is not recognized after updating iTunes 8.2, try the general troubleshooting tips in one of the articles below:
If you have a PC, take a look at this article: http://support.apple.com/kb/TS1495
If you have a Mac, take a look at this article: http://support.apple.com/kb/TS1591

Also make sure the iPhone is directly connected to a high-speed USB2 port on the computer, using the cable that came with it.

-Jason

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Answer 3

Jun 4, 2009 11:17 AM in response to Jason L

No.
Problem still here.

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Answer 4

Jun 4, 2009 1:47 PM in response to Shaunyboydotcom

I'm also having this issue, I've done everything that's been suggested and no luck.

Anyone out there got ideas for us?

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Answer 5

Jun 5, 2009 1:10 AM in response to Varkias42

Its a real pain in the wotsits this.
My old Ipod nano works no problems on itunes still the problem is with my iphone.
Mad as cheese.

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Answer 6

Jun 5, 2009 12:22 PM in response to Varkias42

I spent about an hour on the phone with Apple support yesterday, and they weren't able to figure out what was wrong either. Said I was the first call, and that there wasn't anything in their database about this error message. Great.

Here's hoping they find a fix soon!

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Answer 7

Jun 5, 2009 2:36 PM in response to Varkias42

yep, still got the same error message.

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Answer 8

thefinch

Level 1

0 points

Jun 5, 2009 8:10 PM in response to Shaunyboydotcom

I'm having EXACTLY the same issues - HELP!!! I've tried everything suggested! No luck!

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Answer 9

Jun 6, 2009 10:41 AM in response to thefinch

Tried again. Still no joy.

Any ideas anyone?

Is there any number to ring Apple about this?

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Answer 10

Jun 7, 2009 11:04 AM in response to Shaunyboydotcom

+1

i'm getting this too - tried a bunch of things. Any one have any other tactics that worked?

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Answer 11

Jun 8, 2009 6:36 AM in response to Mike Gallop

Just tried again but still no change.

What can we do about this?

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Answer 12

adhuston

Level 1

10 points

Jun 8, 2009 6:48 AM in response to Shaunyboydotcom

Same Problem. It was syncing fine with itunes 8.0.1, but now it just won't sync. Bummage!!!

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Answer 13

adhuston

Level 1

10 points

Jun 8, 2009 7:40 AM in response to Shaunyboydotcom

Here is what I have found in my log files:

6/8/09 9:36:44 AM [0x0-0x25025].com.apple.iTunes[387] MobileDevice: store dictosx: Could not create /var/db/lockdown//8a0825c089bb3dad5717af304254a7b3e85c8bf0.plist: No such file or directory

Hopefully this help someone. I tried creating a lockdown directory under /var/db/ but it didn't help. I have also tried uninstalling and reinstalling itunes, no luck!!!

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Answer 14

Jason L

Community Specialist

Jun 8, 2009 3:45 PM in response to Shaunyboydotcom

Shaunyboydotcom wrote:
Is there any number to ring Apple about this?

Yes, you can call U.K. iPhone, iPod and Mac technical support at: 0870 876 0753

This article: http://www.apple.com/uk/support/iphone/service/faq/ provides answers to frequently asked questions about iPhone service options in the UK.

-Jason

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Answer 15

Jun 9, 2009 8:38 AM in response to Shaunyboydotcom

Same issue here. Im using the "Restore" feature to see if that fixes the issue. My only regret is that I'll lose all my iphone files, music, and apps. I hope after restore it works, and I can reload my apps properly.

SNOW LEOPARD v.10A335
iTunes upgraded to 8.2 - This was the beginning of my inability to sync in the first place...

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