Previous 1 2 Next 25 Replies Latest reply: Aug 22, 2009 11:06 PM by Wana1
Wana1 Level 1 Level 1 (0 points)
3 days ago I purchased and installed the MagicJack in my MacBook, then after 5 trial phone calls I started reading the reviews and I immediately decided not to use it any more, because the potential spyware or keystroke logger software that may be included on it, so I disabled my Macbook connection to internet until I can Uninstall the MagicJack software (which is apparently very difficult) and/or run a qualified spyware removal application.

I found in the discussions and reviews that "MacScan" spyware removal and "AppZapper" uninstalling software would be some of the alternatives I may have to completely remove any files installed by MagicJAck, so I can start using my MacBook again.

-I will appreciate your advise on this matter and what is best way to do it : to remove the MagicJack first ant then run the spyware removal or the other way around?

Message was edited by: Wana1

MacBook and e-mac, Mac OS X (10.5.7)
  • nerowolfe Level 6 Level 6 (13,070 points)
    If you have a TM backup, simply revert to the OS you had before installing the malware.
    If you do not have a backup prior to your installation of the malware, then you might scan your computer at
    http://macscan.securemac.com/
    You might also look into
    http://www.freemacsoft.net/AppCleaner/

    After reading the not-so-fine print about this product, I am surprised anyone gets it.
  • V.K. Level 9 Level 9 (56,110 points)
    I've never heard of Magicjack before but a simple google search shows that it's a totally legit program. there appears to be one guy posting totally idiotic and unsubstantiated claims that it infected his computer with spyware and a keylogger.
    see this link
    http://askbobrankin.com/magicjack_good_orevil.html
    in any case that guy is a PC user and unless you are running windows none of that stuff can possibly infect your mac, period.
    how is was the program installed? was there an installer or was it installed by a drag and drop?
  • nerowolfe Level 6 Level 6 (13,070 points)
    I was looking at the MagicJack EULA which purportedly states:
    "You also understand and agree that use of the magicJack device and Software will include advertisements and that these advertisements are necessary for the magicJack device to work ... Our computers may analyze the phone numbers you call in order to improve the relevance of the ads..."
    Not a reliable reference: http://en.wikipedia.org/wiki/MagicJack
    Whether or not "snooping" on the dialed numbers in order to tweak ads for the user is spyware or malware is probably an individual decision. I would consider it an invasion of privacy.

    Also, any software that does not include an uninstall script or removal instructions, is, IMO, not something I would install.
  • V.K. Level 9 Level 9 (56,110 points)
    nerowolfe wrote:
    I was looking at the MagicJack EULA which purportedly states:
    "You also understand and agree that use of the magicJack device and Software will include advertisements and that these advertisements are necessary for the magicJack device to work ... Our computers may analyze the phone numbers you call in order to improve the relevance of the ads..."
    Not a reliable reference: http://en.wikipedia.org/wiki/MagicJack
    Whether or not "snooping" on the dialed numbers in order to tweak ads for the user is spyware or malware is probably an individual decision. I would consider it an invasion of privacy.

    this is a far far cry from calling it spyware or malware or talking about keyloggers etc.

    Also, any software that does not include an uninstall script or removal instructions, is, IMO, not something I would install.

    yes, I generally have the same opinion and try to stay away from programs that use installers but don't provide uninstallers.
  • Wana1 Level 1 Level 1 (0 points)
    The software is installed inmediately after you plug in the MAGICJACk box in your USB port, it apparently goes on-line and donwload the software.
    And You are right, the program or better said the software associated with this VOIP gadget "appears" to be legit,however if you investigate more, there are well funded concerns such as that their customer support provides ambiguous and/or malicious answers,specially when they are asked how to uninstall the software or which files it install and where in your computer etc. It is also not normal that at this point with so many bad rumors the company haven't came to the media to deny the charges or to provide the "uninstalling" utility that they stablish in their acceptance contract. So in my case in case of doubt i better do no take risks.
  • Wana1 Level 1 Level 1 (0 points)
    Thanks for your advise, unfortunately I don't have TM, so I am planning to use MacScan to remove the spyware if any .
    I tried to contact SecureMac to request their specific support on this but I have not received an answer to my e-mails. I'll keep you informed of any advance.
    And again: is it better to unistall first and then to run the ant-spyware program?
  • V.K. Level 9 Level 9 (56,110 points)
    I'm still completely sure that there is nothing like spyware and/or keyloggers installed by magicjack on your computer so running something like macscan would be totally useless. what you do need to do is uninstall magicjack itself. that should be all that's necessary. the fact that they don't provide an uninstaller is quite outrageous so it would have to be a slow manual process. I'm somewhat confused about your description of the install process. was there an installer? did you have to provide an admin password?

    do the following. first unplug that magicjackbox. then enter command+f in finder to bring up a search window. click on "kind", scroll and click on "other". in the resulting popup select 'system files" and change the search parameters to include them in the search. repeat and select 'file visibility" and set to search both visible and invisible files. enter MagicJack in the search field. delete anything it finds. next look in /library/startupitems, /library/launchdaemons and /library/launchagents and delete anything magicjack related. if you are not sure about a particular item there, post here. also, look in system preferences->accounts->login items. delete anything magicjack related from there too. reboot and see what happens.
  • Wana1 Level 1 Level 1 (0 points)
    Yes I had to provide my administrator password, so it looks it uses an installer.
    I already unplugged the MagicJack device since day first, and following your instructions I tried to do the search process, but after including the system files in the search I've got lost because I couldn't find the "files visibility" under the file names list?
    Thanks
  • nerowolfe Level 6 Level 6 (13,070 points)
    It's named "File invisible" under Other, not File Visibility. It's easy to find. See my screenshot.
    !http://i11.photobucket.com/albums/a173/hameesh/misc/fileivisible.png!

    BTW, while the product may not "qualify" using the normal definitions of malware and spyware, any software that makes itself difficult to remove has done that on purpose or out of ignorance in writing good code. That, IMO, makes it malware.
    If it really does spy on your phone calls in order to force ads on you, then, again IMO, that qualifies as a type of spyware. Just a broader set of definitions, but this sounds like something I could never recommend anyone to install or use.

    Message was edited by: nerowolfe
  • Wana1 Level 1 Level 1 (0 points)
    I'm sorry for been no logical enough, I found how to select "file visibility" under the "Other" option and the selecting "file invisible". I must go back to my regular job so, I can't not finish the hole process to remove the MagicJack files at this moment. Hopefully I will finish it when I come back home tomorrow, but first that all I must say thanks so much for your help. I'll let you know the results.
  • Wana1 Level 1 Level 1 (0 points)
    Thanks to you also, I'm impressed that so many knowledgeable people is helping me that fast!.
    By the way, it looks that there are more of your comments hidden behind your Screen Shot , which I can not read, so could you please re-send your reply without the screen shot.
    regards
  • cornelius Level 6 Level 6 (17,825 points)
    Wana1:

    Thanks for your post. I have been considering trying MagicJack, myself. Now, thanks to your topic, I know better.

    In terms of uninstalling you could try one of the uninstall utilities like:
    AppDelete
    AppZapper
    CleanApp
    Deinstaller
    I have used the first one on the list and found it quite effective. If it does not work, or if it does, when you are finished then try the search and destroy method to see if there are any remnants.

    cornelius
  • V.K. Level 9 Level 9 (56,110 points)
    I've experimented with AppZapper quite a bit in the past and found its performance very shoddy. I wouldn't rely on any 3rd party uninstallers exclusively which is why I didn't mention them.
  • V.K. Level 9 Level 9 (56,110 points)
    you should set file visibility to "visible or invisible" as we want to find both types of files. also, it would REALLY help if you could find the installer that was used to install MagicJack. it contains the list of ALL the files that the installer touches during the installation and it would help getting rid of all the traces of magicJack.
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