90 Day Phone support

Question

Level 1

5 points

90 Day Phone support

I ordered a new iMac yesterday and when i asked about the 90 day phone support i was told that if i didnt order the applecare that it wasnt so much 90 days of phone support as it was 1 question that i have 90 days to ask. is this true? do i really only get one question? i am a new Mac user and it seems to me that they shouldnt advertise 90 days of phone support if you only get one question. and as a second question, what are peoples oppinion on the applecare. should i worry about something going wrong with it? i dont know how reliable any Macs are. thanks for the help!

Posted on Nov 9, 2005 4:43 PM

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Answer 1

Nov 9, 2005 4:51 PM in response to James Cote

That is incorrect. You do get 90 days and you can call as often as you want with quesitons.

Glor

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Answer 2

Nov 9, 2005 4:54 PM in response to James Cote

Just check consumer reports, apple is number 1 in consumer reports. I'm pretty sure you get as many questions as you want. Apple care is worth it, if you're a worry wort. You also have the first year to decide if you want apple care.
Enjoy.

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Answer 3

Chris CA

Level 10

82,821 points

Nov 9, 2005 4:55 PM in response to Glorfindeal

If you look at the top of the threads on this forum (Using your iMac G5) you will see a Red thread titled, "Chat with a Support Agent"

You can use this to ask questions, troubleshoot, etc. rather than calling.

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Answer 4

Bob Cohen

Level 2

348 points

Nov 10, 2005 12:03 AM in response to James Cote

The best part of the phone support is that the person on the other end of the line is living and working in the United States.

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Answer 5

Chris CA

Level 10

82,821 points

Nov 10, 2005 10:03 AM in response to Bob Cohen

except for the ones living and working in India.

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Answer 6

Nov 10, 2005 10:07 AM in response to Bob Cohen

Or the ones living in other countries.

We seem to be fortunate here in the "States".

Check the discussions-

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Answer 7

Bob Cohen

Level 2

348 points

Nov 10, 2005 10:07 AM in response to Chris CA

Every time I have used Apple's phone support they tell me that they are in Austin Texas. And they sound like native Texan speakers.

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Answer 8

Duane

Level 10

124,303 points

Nov 10, 2005 12:45 PM in response to Bob Cohen

Every time I have used Apple's phone support...

What time of day did you call?

And they sound like native Texan speakers.

Not the ones that I have talked with.

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Answer 9

dadof3

Level 4

1,675 points

Nov 10, 2005 2:42 PM in response to James Cote

You can ask as many questions as you like for that 90 days.

Purchasing Apple Care not only extends that period to 3 years but gets you home repair support which is highly recommended.

Apple Care at the cost of less than 20% of the purchase price of an iMac is well worth the investment because I believe after the first year the parts and labor will cost you.

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Answer 10

mhunter

Level 6

9,201 points

Nov 10, 2005 3:01 PM in response to dadof3

Yes, AppleCare is definitely worth purchasing if you buy the iMac G5's.

I have put AppleCare to good use on both of the iMac G5 computers I have owned. I wouldn't buy an iMac G5 without it.

Any other Mac I would see how the first year went, and then decide on AppleCare.

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Answer 11

Nov 10, 2005 6:31 PM in response to James Cote

You get 90 days of phone support and it isn't limited to any number of calls. Also with you imac on the apple discussion web site you also can chat with a support agent. I like the chat with a support agent very much. It is the only way I have used apple support. Not only can they tell you what to do they can send you a document to read in real time as you are chatting.

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Answer 12

nuttyboy

Level 1

10 points

Nov 11, 2005 12:13 PM in response to James Cote

Hi James
I got the same speil about 1 question in 90 days from an apple guy in the Lakeside Store in the UK when I was looking at the new iMac. I was a amazed and left the store deciding never to buy another mac. Can anyone point me to a policy statement on the apple site that confirms the 90 day is unlimited and not as stated by the apple employee?

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Answer 13

mhunter

Level 6

9,201 points

Nov 11, 2005 12:58 PM in response to nuttyboy

Can anyone point me to a policy statement on the apple site that confirms the 90 day is unlimited and not as stated by the apple

Yes, right here:

http://www.apple.com/support/complimentary/

Most likely the people you are speaking with are getting the iPod and iMac confused. The iPod only gets one support incident.

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