Copy to this computer: Queued - How to get it to "actually copy"?

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Copy to this computer: Queued - How to get it to "actually copy"?

I have two copies of ARD, one at home and one at the office. I was able to copy a file from a client at the office to the desktop of the ARD computer using drag and drop, but when I try to drag it to my ARD computer desktop at home, I see a "Copy to this computer: Queued" message, but it never actually copies over to the computer at home. The 3283 and 5900 ports are open and set and functional.

Furthermore, if I just try to drag a file from the home ARD to the office ARD, I get a dialog box that just says 'Queued'.

We are talking about 4k files that should take mere seconds.

How do I actually copy these files?

Thanks.

Dual 2.83 GHz Quad MP and 2.6 GHz duo MBP, Mac OS X (10.5.6)

Posted on Jun 5, 2009 7:19 PM

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Answer 1

Jun 6, 2009 7:39 AM in response to Martin Gallo

A common problem, but no fix-all response. Unless this is something you need to do often, you might just find a way around it, such as emailing the files, or, if they are text files, open on the source Mac, select all, copy, click the appropriate clipboard copy direction button, and paste it into a new document. For larger files, not so good, but for 4k, should be a piece of cake.

As firewalls get tougher, those sorts of tricks get less and less reliable. That being said, you might try turning off both computers' firewalls for testing to narrow down the possible cause(s).

Good luck

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Answer 2

Martin Gallo Author

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93 points

Jun 6, 2009 7:37 PM in response to MacToeKnee

One other thing I noticed is that the copy to clipboard buttons did absolutely nothing.

This is fairly annoying, as I would like to copy files more often! At least monthly.

How do people install software remotely if it cannot be copied to destination 'server' for distribution to the network?

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Answer 3

varjak paw

Level 10

182,668 points

Jun 8, 2009 8:10 AM in response to Martin Gallo

I have two copies of ARD, one at home and one at the office.

Do these two copies have different serial numbers? That is, you purchased two copies of ARD? Or did you install using the same serial on two computers?

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Answer 4

Martin Gallo Author

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Jun 8, 2009 8:14 AM in response to varjak paw

Yes, each installed with its own unique serial number. Verified.

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Answer 5

varjak paw

Level 10

182,668 points

Jun 8, 2009 8:19 AM in response to Martin Gallo

Do you have "encrypt network data when using Copy Items" set in the ARD security prefs? If so, you probably need to open TCP port 22 in your routers/firewalls.

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Answer 6

Martin Gallo Author

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Jun 11, 2009 4:56 AM in response to varjak paw

Yes, port 22 is open on both networks.

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Answer 7

varjak paw

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182,668 points

Jun 11, 2009 12:40 PM in response to Martin Gallo

Just to make sure, do a port scan of the client from the admin system. Verify that the necessary ports are indeed open. I've seen enough situations where people were sure that a port was open but it wasn't, sometimes due to an oversight and sometimes due to a firewall (sometimes the Mac OS X firewall) incorrectly reporting a port as open. Things may indeed be open, but it's worth verifying with a port scan.

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Answer 8

Martin Gallo Author

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Jun 11, 2009 6:13 PM in response to varjak paw

Verified. Port 22 is open. Copy still fails.

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Answer 9

Martin Gallo Author

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93 points

Jun 23, 2009 8:07 PM in response to Martin Gallo

Anybody else have any ideas? I really would like to be able to copy files back and forth. I would also like to be able to control computers remotely (as has been brought up in another thread, the menu items are grayed out).

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Answer 10

Jun 25, 2009 5:52 AM in response to Martin Gallo

I don't think you wrote this, I apologize if I missed it, but is the other computer fully updated? Is it 10.4 Tiger or above?
I see buttons greyed out when trying to copy clipboard to a client with an older version of the ARD client software. Some limitations also appear when the client is 10.3 Panther.
Grasping at straws, but worth checking. If the client is far away, you can determine their ARD version via Get Info or <command>-J to set which columns you can see.

Good luck -

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Answer 11

Martin Gallo Author

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93 points

Jun 25, 2009 6:39 AM in response to MacToeKnee

All of the computers are X.5.7 with two exceptions (X.4.11). Latest ARD.

Thanks, though.

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Answer 12

Jun 25, 2009 4:58 PM in response to Martin Gallo

Check to see if the user that you have enabled Remote Management for on the client Macs does, indeed, have permissions to do everything on those Macs. If everything is working correctly, when in 'Control' mode, you can drag-and-drop files from your management Mac directly onto the controlled Mac's window and it should copy over. Be sure to stop any 'Queued' copying operations before trying another one. Sometimes, all that is needed is to reset the settings in 'Sharing->Remote Management' -or with kickstart from the commandline- to get hings going again.

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Answer 13

iColor

Level 1

7 points

Jul 5, 2009 3:49 PM in response to Mabel O'Farrell

could ARD be combined with some kind of FTP for transferring files?

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Answer 14

Martin Gallo Author

Level 1

93 points

Jul 5, 2009 8:23 PM in response to iColor

I am thinking that a VNC would work, but since ARD was SUPPOSED to perform that function it is somewhat annoying.

I suppose need will force some of us top go that route and maintain both connections.

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