My brother's iPod touch is stuck on the screen with the cord connecting to the iTunes symbol. I cannot for the life of me figure out how to fix this. I've tried restarting it, then resetting it and nothing happens. It still starts back up to that screen. When I go to plug it in to the computer iTunes pops up and says "iTunes could not connect to the iPod because it is locked with a passcode. You must enter your passcode on the iPod before it can be used with iTunes."
But I can't get to the passcode screen because it's still stuck on the connect to iTunes screen.