5 Replies Latest reply: Jun 8, 2009 7:20 AM by polydorus
cblazejak Level 1 Level 1 (0 points)
I started trying to upgrade my itunes and than during the upgrade this message "the feature you are trying to use is on a network resource that is unavailable.

Click OK to try again,or enter an alternate path to a folder containing the installation package "iTunes.msi" in the box below."

I couldn't find what this was asking for so decided to uninstall since itunes wouldn't open.Now it won't even uninstall till I find what its asking for.

really need help have no itunes!!!

Windows XP
  • JSK67 Level 1 Level 1 (0 points)
    Thought I'd weigh in on this thread as well. I am also having the same problem. When I try to upgrade to 8.2, the same message cblaze is getting pops up with me as well.
  • maddogwillie Level 1 Level 1 (0 points)
    Ditto that. The upgraded version of iTunes does not work. When I downloaded it and tried to install it again, it said the older version of Quick Time couldn't be removed and I can't remove iTunes or Quick Time manually through add or remove programs. ***!!!???
  • cblazejak Level 1 Level 1 (0 points)
    I finally got into itunes and it is 8.2.I went in through trying to get into my library and after that itunes opened up.But my icon on the desk top doesn't work,haven't tried to connect my ipod yet.
  • maddogwillie Level 1 Level 1 (0 points)
    Ok. Now I'm really confused. I plugged my ipod into my computer to charge it up and iTunes came up right away and loaded my library. Wierd.
  • polydorus Level 6 Level 6 (11,950 points)
    When you messages aabout iTunes.msi and network resources, it usually means you need to use the Microsoft Installer cleanup utility.

    Here is a method:
    == uninstall with cleanup ==
    Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)


    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.


    (To run the program – All Programs>>Windows Install)

    Now use the following method to remove iTunes and its components:


    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.

    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.

    Restart your PC.

    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.

    If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.

    restart your PC

    Install the stand alone Quicktime and check that it works.

    If it does, install iTunes.